I was stayed from August 22 to 24! I came to front desk to check in that staff Gianni service me. I want to complain him about his ill-mannered to his manager, but he said he was the manager. I think he absent his mind to work there that not profession.
I booked the hotel rooms online. They may make the mistake of two rooms with one queen. I want one room with one queen, the other with two twins. I talk to him and ask him could u help us to change one. He said today is fully booked and your room is available by turn. Maybe because the language barrier. I cannot understand his meaning that they have room available or not. And then He has no patient with me. Also he say dirty words with his own language. He cares nothing for manners and spits in the face of me.
Later, I talk to the the other stuff could I upgrade my room, he was sneering at there. How can I suffer such insolence? It's unjust to discriminate against people of other races.
He was showing up by without quality.When I chose this hotel,I believe you guys will provide me the best services to us, but he just destroy my trip in Firenze. I pay those money, I don't deserve this kind of unprofessional services. I respect a four star hotel can provide us four star services. The top management should pay attention about this problem and consider Gianni's work attitude. Btw when u need something and call the front desk. If they don't understand they will hand up the call suddenly! So funny!
- Official Description (provided by the hotel):
- Created by us, dedicated to you!!!!This hotel was established to be one of our most exclusive locations.Its peculiarity is to successfully match our customers’ need of family warmth and luxurious comfort. We will be able to surprise you with our especially tailored services made for dynamic and particularly demanding customers by welcoming you in our warm and comfortable location. Here nothing is done by chance: rooms and services are studied in the least details to create the perfect scenario for your holidays.And you will fill this picture with your presence in: Our elegantly furnished rooms are made to provide emotions without invading your space. In fact guests and accommodation must be for us on the same wavelength. Our bright and refined rooms are in first place to make your staying an unforgettable experience.The Hall - Our refined and fashionable hall is the symbol of a modern customer-centred hotel project, especially designed for the people living in it. ... more less
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- Also Known As:
- Ambasciatori Hotel Florence