My wife and I used their service for a port visit from Livorno. Our driver Giovanni was waiting for us promptly just off the ship on the pier, so wasted none of our limited time. We had a rough itinery that that had to include shopping at the luxury outlets south of Florence ( The Mall & Space/Prada ), and still leave a little time for some sights in Florence.
Giovanni was a charming,knowledgable and efficient guide. Made us feel very privileged being dropped off in front of each shop and picked up when we wanted. He made sure we maximised our time, including taking us into the heart of Florence by the Duomo so no time wasted in walking.
We also extended our time by an hour to get the most out of being in Florence and both he and the company were very obliging. Delivering us back to our ship with plenty of time to spare, so felt no anxiety. Not an inexpensive day but we were extremely satisfied with the experience, as no tours offered what we wanted. And we had complete control if we needed more time anywhere, unlike coach tours.
Communication with the company was excellent, and they delivered above our expectations.
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