Stayed at Atlantic Palace for 2 nights and was extremely impressed with the customer service I received. The staff on reception went out of their way to assist me with a mix up in transfer times after mistake by my travel agent. The young gentleman and young lady (sorry didn't get their names) both advocated on my behalf and persisted until the matter was resolved. All other aspects of this hotel were very good - the room very comfortable and breakfast very good. The hotel is within walking distance of the main train terminal and city centre.