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“Shower fell on me”

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Conference Florentia Hotel
Ranked #361 of 421 Hotels in Florence
Wheathampstead, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Shower fell on me”
2 of 5 bubbles Reviewed October 4, 2012 via mobile

Stayed one night on business. It's a Sheraton last upgraded a long time ago. All would have been ok for 90 euro a night if the shower bracket had not fallen of the wall and landed on me. Not a word of apology or compassion from the receptionist when I gave the feedback

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sid122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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    169
    119
    78
See reviews for
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
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england
Level Contributor
121 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed August 31, 2012

Easy to find and park, this large Sheraton seemed to survive from the tour group bookings. One of our main reasons for booking was to drop off the car and take the free shuttle bus into the city, this worked a treat. The hotel had a good pool but was a typical dull and lifeless Sheraton at the end of the day. Poor quality and expensive internet, otherwise good value but well out off town.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow, India
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed August 15, 2012

The website lists the hotel to be 3.6 kilometres from the city centre. Its actually over 12 km and a 20-22 euro taxi ride from SMN Florence Train station. Once I got the hotel, there was only one person at the reception desk and it took him 10 minutes to check me in. The exteriors are drab, the interiors of the rooms worse. Thankfully I had only one night to stay. Its a 15 minute walk to get to a bus stop to get to the city centre. They have a free shuttle service to the city, thrice before noon and thrice after. Did not have breakfast or any meals. I wish I had read the reviews on Trip advisor earlier. Can't believe SPG has this property on its list. Avoid unless you are driving and want to spend approx. euro 80 for a room to sleep in only. Then arrive at the hotel park your car there take the shuttle to the city and the last shuttle back and then drive on....

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sumeet_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 28, 2012

My bag got stollen from inside the RECEPTION area!!. no cctv in a sheraton hotel!!..this hotel should be scrapped from the Sheraton brand, or completely torn part and re-branded!!..
never staying here again! ever!!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NOMERCY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 27, 2012 via mobile

Hotel is very shabby, furniture is outdated. No free Wi-fi at the lobby, priced at €10 for 1 hour, unless u want it for 24 hrs.
Chairs in the room looks cushioned, but be careful...
Best thing in the room was the Shower Unit.
Anyway, overall not worth the name of Sheraton.

Helpful?
1 Thank Pauline C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Atlanta, Georgia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed July 24, 2012

I decided to stay at the Sheraton, as I had for the last time, not remembering my experience like this one. I ordered a room with to twin beds for a good rate of 113 Euros a night with breakfast.
Upon arrival, I was not greeted whatsoever. I noticed very, very torn up dated sofas and ugly lobby furniture. Not what I would except from a Star-wood Property. After check in, I went up to the hallway which was very, very dark. It was hard to find my room and very creepy. I proceeded my room, to find shabby rugs, more dated furniture, a small, moldy shower, and an old style TV.
The worst part about this hotel was the in room air condition. I woke up every morning covered in sweat (gross!). The AC seemed to run slowly and only at certain times of the day.
The hotel's restaurant it excellent, however a bit pricey. It is worth the money when there are no restaurants in the area. The breakfast was not appealing though.
Wi-fi is available in the hotel room's for 20 euro a day and only works on laptops, tablets cannot use this function. Thus, I had to use the very slow computer in the lobby for 30 euro cents a minute.
This hotel is not close to the city or any sight seeing areas. Thus, there is a shuttle but that runs 6 times a day. Use caution when planning to use the bus, as space is limited.
In conclusion, this hotel was not comfortable although there are some small perks such as the restaurant. I would not stay at this hotel again. The management seems to try to get away with doing the minimum at this hotel, which is not what I would expect from a Starwood property. This hotel is definitely not up to Sheraton standards. Good alternative hotels would be the Hilton or AC Marriott.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank worldtraveler5161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 9, 2012

Stayed there for one night at the end of June and glad that it is only for one night. The AC is not working and it was terribly hot in Firenze. Although they got me upgraded to a suite and free frinks in the minibar...it still does not compensate to what we suffered.

The sofa in the lobby were torned and looks as if they were here since its open. The corridor were dark and almost no lights were on.

It doesn't deserve to be a 4 star hotel as they had claimed.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ahhly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conference Florentia Hotel

Property: Conference Florentia Hotel
Address: Via Giovanni Arcangeli 33, 50126, Florence, Italy (Formerly Sheraton Firenze Hotel)
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#118 Luxury Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conference Florentia Hotel 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Florence
Sheraton Hotel Florence Italy
Florence Sheraton

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