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“Raffaello Hotel - Basic Hotel”

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Hotel Raffaello Firenze
Ranked #351 of 409 Hotels in Florence
Reviewed October 18, 2012

Stayed at the Raffaello Hotel in Florence for one night on October 2. Nice big lobby with several dining rooms to accommodate groups for breakfast. It also has a nice outdoor area with tables and chairs.

I have to be honest when we first walked in the room I was a bit disappointed. The room was uninviting. There are metal shutters on the outside of the windows (I guess to keep the heat out during the summer months), they were closed tight which left the room without any natural light and basically in the dark – not very inviting when first walking in the room. The room was very small and very ordinary and basic with two beds. The room was clean but it just did not feel fresh. The air conditioning worked very well. The bathroom is not modern but was ok even though it had peeling paint on the walls. Again, not a very good impression. We could literally hear the people talking in the next room, wow. Free Internet for clients.

Unfortunately it was not the best hotel we stayed in while vacationing in Italy.

  • Stayed: October 2012, traveled with friends
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Thank MoniqueQuebec_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vensimarco, Direttore generale at Hotel Raffaello Firenze, responded to this reviewResponded November 19, 2012

Dear customer,

There is a great pleasure to receive your comments on our structure and our service.
We are pleased to inform you that the hotel has recently been completely renovated common areas including facades, windows, restaurants, and garden including the new opening of the gym Technogym indoor and WiFi internet service to free.
Thank you
Best Regards

Dr. Marco Vensi
General Manager
Hotel Raffaello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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45 - 51 of 531 reviews

Reviewed August 5, 2012

Room was ok. Cleaning was ok.

Breakfast was average. I think because we were part of an excursion, we got a separated breakfast room with very few things to eat. Maybe if you're not with a group you'll get a regular breakfast.

The walls were very thin. You could hear people in the other room talking.

The room above ours used the bathtube and our bathroom got drips that soaked the floor. I informed the front desk just in case, but I didn't ask for a room change. Didn't want to seem high maintenance. Just used a towel to keep it dry.

Although it was far from the city center, there was a bus that stop right in front of the hotel.

A very good thing was the wi-fi. Fast and it work very well during our stay.

  • Stayed: July 2012, traveled with friends
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2  Thank Priscilla_M_Anjos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

Rooms appeared clean, however 3 people on our tour complained of bites and 4 people displayed respiratory allergies for the duration of the stay. These symptoms disapppeared a few hours after we left the hotel. Very difficult to have a shower without saturating the carpet. Breakfast scrambled eggs and coffee were cold. The breakfast wait staff were unhelpful and would not provide hot water to make a cup of tea. The provided water was lukewarm!!! Night wait staff were ok. Night meals were a bit ordinary however the pasta entree was lovely. The dessert on the second night was served in the disposable plastic container. Laundry service is VERY expensive. Reception staff were okay - just

  • Stayed: June 2012, traveled with friends
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Thank Wrex16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2012

This hotel was so bad I felt compelled to write a review.
We stayed here for 2 nights on a Carrani Tour. The hotel is not 4-star according to US standards. The bed was like cement, A/C didn't work and they would start taking away the breakfast food 30 minutes before the end time.
Part of our package included a set menu, the first night you couldn't tell what the meat on the plate was, so I didn't eat it. Service was awful as they had 2 servers for the entire restaurant. I had to go into the kitchen and ask for water. The second night, they served frozen breaded chicken which I only know because I had to ask what it was. It was disgusting and I didn't eat it. They served dessert in plastic disposable cups right from the freezer. McDonalds would have been better.

Stayed: May 2012, traveled with family
3  Thank Molly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2012

Just left hotel Raffaello yesterday....... and not a moment too soon. Insulting would be a good single word to describe the place......... and I can also see how many people would think the place is OK............ mostly because they are vacationing and just don't want to think negatively, and just move on to better moments immediately (and because they may have thought they were having allergy attacks to pollen or something else).

But this place is so bad I had to tell you about it.

I sat on the carpet for about 10 minutes the first night using my laptop so the light would not bother my family. I started sneezing uncontrollably, nose clogged up, throat became sore from all the hard sneezing, and my eyes itched and became swollen from my need to rub them. What is it due to, it is bed bugs (actually their fine droppings) in the carpeting! Over two days this started every time I leaned down like to tie my shoes, so my head was lower than the bed, and in general the eyes itched and sneezing continued until I left the hotel).

I went down in the morning to talk to the management about it, and asked if they could send up a carpet washing machine, something that would extract the droppings and really clean up, but they said they could only send up a vacuum............ which I declined because then, the droppings are put into the air for up to 24 hours......... and they said they had never ever shampood the carpets........... well, duhhhh......... it shows!!!!!!!

On the bus this morning, the lady sitting in front of me had three large red circles on her arms, they were bites she sustained last night in bed............

The restaurant was crazy to match........ dinner started late with only two servers for about 50 people, running around in no particular sequence, short tempered and no cortesy, dishing out spoons fulls of pasta noodles and a thin spaghetti sauce........... only! No drinks, no bread, no nothing but this pasta, and when I finally got the guy to stop at my table trying to get drinks, he kept asking if I wanted more pasta! Then the drinks came, an unbelievable thin can of Coca Cola, like it had been put in a dryer and it shrank! About half the size of a normal can of Coke....... and a tiny wine glass of orange juice (not real) and when I got the bil just for the two drinks, it was $6.50 Euros! That is around $8.50! Whoi can afford that and it was only enough to wet our shistles so to speak. But the biggest trick was when the second course came finally, it was this dried out think chicken pieces, overly grilled until hard, and these potatoe cubes, fried to the point of being hard as rock candy........... not edible to say the least..... but the salad was the biggest insult, they loaded it with salt!! I mean, everyone agreed while talking about it today on the bus, they all said it was loaded with salt.........

Why would that happen? Because it makes you thirsty of course,............ what a low form of behavior for a hotel to take to get money! It is as I said, at least to me insulting......... and then you want more drinks but the cost is so high you may have to fly home the next day because they took all your money!

To top things off, the heavy set doorman, I didn't get his name, stood by the main entry doors, and I was behind him for awhile as I waited to checkout, and everytime a woman walked by, he eyed her from bottom to top, then down again and up again until she was out of site! Is that the way hired people should act in a hotel???? Not for my money anyway..........

I notice things, and I appreciate and write about it when I get fair service........ and I really show my appreciation for great service.......... but I must also be honest and let some of you know about horrible service and actions.

By the way, I am a 28 year home inspector and house doctor, having solved hundreds of home allegy problems successfully over many years and am considered an expert in the areas I mentioned above....

I got booked into this hotel by my bus tour operator out of Rome, Italy.

I know the company offered and alternative hotel for a much higher price, but most of the group got booked into this hotel. If you find yourself in the same situation, I would strongly recommend you ask for a change immediately.

I hope this review will help at least one other family or person.......

  • Stayed: April 2012, traveled with family
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3  Thank tarzantheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

Nice hotel, clean, very helpful and friendly staff

  • Stayed: August 2011, traveled with friends
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Thank meryl k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vensimarco, Direttore generale at Hotel Raffaello Firenze, responded to this reviewResponded November 19, 2012

Dear customer,

There is a great pleasure to receive your comments on our structure and our service.
We are pleased to inform you that the hotel has recently been completely renovated common areas including facades, windows, restaurants, and garden including the new opening of the gym Technogym indoor and WiFi internet service to free.
Thank you
Best Regards

Dr. Marco Vensi
General Manager
Hotel Raffaello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2011

Bus service right outside the hotel makes it easy to get to all the sights in Florence. The front desk staff was friendly. We stayed here 2 nights with Trafalgar tours. Spacious and clean room.

  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sandyg898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vensimarco, Direttore generale at Hotel Raffaello Firenze, responded to this reviewResponded November 19, 2012

Dear customer,

There is a great pleasure to receive your comments on our structure and our service.
We are pleased to inform you that the hotel has recently been completely renovated common areas including facades, windows, restaurants, and garden including the new opening of the gym Technogym indoor and WiFi internet service to free.
Thank you
Best Regards

Dr. Marco Vensi
General Manager
Hotel Raffaello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Raffaello Firenze

Address: Viale Giovan Battista Morgagni 19, 50134, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #351 of 409 Hotels in Florence
Price Range: $77 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Raffaello Firenze 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Hotel Raffaello, with 140 rooms, welcomes you to a pleasant atmosphere that is fresh and hospitable. All of the rooms offer advanced technical solutions to deliver the highest quality for a pleasurable stay in Florence.The fully equipped conference rooms of the Hotel Raffaello are ideal places for meetings and gatherings.Furnished with major technical services and specialized assistance, with the possibility of coffee breaks, working lunches and dinners, they are spaces specifically designed to work for the success of your meetings. When it’s time to relax, take a break in the garden, the bar, or the restaurant “La Fornarina”.The pleasure of a warm welcomeThe Hotel Raffaello, with 140 rooms, welcomes you to a pleasant atmosphere that is fresh and hospitable. All of the rooms offer advanced technical solutions to deliver the highest quality for a pleasurable stay in Florence.· Television with satellite SKY TV· Minibar· 24 hr room service· Safe· Hair dryer· Personalized air conditioning and heating control· High-speed wireless internet connection· Sound-proof rooms, with availability of carpet-free rooms, smoking rooms, and rooms with a balcony.Flavors of Tuscany and International CuisineThe restaurant “La Fornarina” is available for business dinners or lunches for a taste of the flavors of traditional Tuscan cuisine or if preferred, captivating gourmet dishes. The breakfast buffet, the great hall, and the American bar and garden are all naturally complementary for pleasant and relaxing moments...Our Deliciuos and amazing food... … The Fornarina delights… the senesi pici on the gambero on a bed of tomatoes julienne… with of flavours of the sea and earth that includes the immense territory of this our Tuscany, from the gambero of the tyrrhenian sea to the "senese" flour, artichokes and the tomato of ours ,the perfect combination of that lasts in the centuries…The pici are a type of spaghetti made by hand own of the south of the Tuscany, of the province of Siena and Grosseto. Their prescription is extremely simple: water, flour and least egg. L' acts of the massaia consist in the " appiciare" , that is to work the paste by hand till to create a spaghetto along and corposo. The condimenti classics of this type of paste contemplate the ragù of meat or " all' aglione" a gravy of saporito and agliato tomato.Nowdays it exists so many other recipies revisited and upgraded like our famous one.OUR FAMOUS T BONE STEAKThe history of the beef steak alla fiorentina is ancient at least how much the city from which it takes the name and of forgiveness the traces behind in the time. However its tradition, its celebrity and its name can be made to go back to the celebration of the festivity of Saint Lorenzo and to the family of the MEDICI. In occasion of Saint Lorenzo, 10 August, the city was illuminated of the light of great bonfires, where they came braced large amounts of year-old calf meat that they came then distributed to the population. Florence ON THE MEDICI'S age was an important crossroads where coming travellers could themselves be met from every part of the world and thus it is narrated that own in occasion of a Saint Lorenzo some English knights were present to the celebrations to which came offered the meat braced on fires. They called these it in their language beef steak referring to the type of meat that were eating. From a translation adapted to the running language it created the word here bistecca that is reached till the days ours. A version alternative ago to go back to English, present to Florence nell' 800, which have left remarkable traces in the Tuscany kitchen. It was be a matter of wealthy persons, that cuts of valuable meat could be allowed also, like the beef steak, exactly, but also like the roast beef, moreover anch' present it in the kitchen fiorentina.OUR GREAT CHEESECAKEThe cheesecake it has nearer origins much regarding that always it has been believed. It is born in fact in the 776 a.c in Greece like cake served to the athletes during the athletic contests. They were then the Roman to diffuse it in all Europe and many centuries after with the immigrants, are diffused also in America. In a 1892 lattaio American of name James L. Kraft, in the attempt to recreate a French cheese, incidently it invented the pasteurized fresh cheese that then called Philadelphia and in 1880 the great spread of this product began and its I use for the preparation of the modern one cheesecake. The preparation of a good ones cheseecake uses previews it of Philadelphia, biscotti Digestive and sour cream (cream acida); changing to these alimony base we cannot more speak than true Cheesecake.In our restaurant " The Fornarina" we have adopted the original recipe... but with some surprise.Comfort e performanceThe fully equipped conference rooms of the Hotel Raffaello are ideal places for meetings and gatherings.Furnished with major technical services and specialized assistance, with the possibility of coffee breaks, working lunches and dinners, they are spaces specifically designed to work for the success of your meetings. When it’s time to relax, take a break in the garden, the bar, or the restaurant “La Fornarina”. Two meeting rooms· Conference equipment: videoprojectors, microphones· Technical support and operators· Special equipment upon request· Office point· High-speed wireless internet connection· Bar· Restaurant· Garage available free of charge until all places have been takenBeing a guest at the Hotel Raffaello denotes care and attention to the choice of services offered. Everything, including a restaurant, bar, room service, and a garden, are offered to ensure that you have a pleasant and relaxing stay.Hotel Raffello offers to all his guests a Relax room And Gym with all the latest equipments.Technology for your Business: conference rooms, wifi free internet access, internet point and free garage parking.Free shuttle bus service to the historic center and upon request, for fairs and conferences, the booking of excursions in Tuscany, and help in securing tickets for shows and museums.The staff is always available to help you with anything and your needs· Restaurant· Bar . Room service· Laundry and Pressing service· Room service · Garden· Garden · Free shuttlebus to the historic center· Shuttlebus upon request for connections: 1) fairs and congresses 2) airport. Garage available free of charge until all places have been taken. . Relax and Gym Room· High-speed wireless internet connection.Garage available free of charge until all places have been taken. Booking services:- tickets for the theater, museums, and shows- car rentals and electric car rentals for the historic center- ability to book excursions in Tuscany ... more   less 
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