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All reviews arno river ponte vecchio within walking distance very nice hotel train station cappuccino
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Reviewed August 26, 2019

In summary: decent rooms, good location but inexistent service and amenities. The good: the hotel is well situated, close to all the attractions and also the less touristy area on the opposite bank. The entrance is hidden in a narrow alley and the pin on Google maps is incorrect. My room although odly shaped, looked refurbished and clean. The mattress was comfortable, but not the pillows. The bad: everything else. The wifi was so slow and unreliable on the 5th floor that you can forget about it. The toiletries are the cheapest imaginable, there is no conditioner or body lotion but there is a tube labeled "intimate cleanser"?! No tea or coffee making facilities in the room unless you ask for it and carry it yourself from the lobby. The reception is mostly unmanned and the receptionist sits with their back turned to them counter when they are there. There is also no option to call them from the room. The front doors lock after midnight and you need to wait for somebody to open every time you need to go in OR out which was very annoying. The light on my bathroom stopped working the first night, and in spite multiple requests they didn't fix it during my stay or provided any excuse or explanation. The place looks sad and tired like everybody has given up. As a last big negative, there are no common areas with a view of the river and the bridge. The bar, breakfast room and terrace have only walls as a view.

Date of stay: August 2019
Trip type: Traveled solo
Thank Julian B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded September 6, 2019

Dear Mr. Julian,
we were astonished and upset reading your comment.

We are used to respect and keep in consideration all comments of our guests as this allows us to always improve, but in your case, we disagree with nearly everything you wrote.

It is not true that the entrance is hidden in an alley and it is not true that the google sign is wrong. Our Hotel has 2 entrances( the one shown on google) on Lungarno Accaiuoli, 14 and another one on Piazza del Limbo 6, one of the ancient and picturesque squares of Florence with the magnificent Church of SS Apostoli ( also knows as “Old Cathedral of Florence”) one of the eldest churches of Florence rich of history.

We agree that the WiFI, when over 100-150 simultaneous connections are active, shows limited speed. We are implementing a new system and hope to solve the problem shortly.

Probably, you have not knowledge of the brand “ETRO” otherwise you would not allow yourself to describe our toiletries as “the cheapest”.

The body lotion and conditioner are always available on request.

Tea/Coffee making facilities are always available on request as mentioned into the lifts.

We are sorry for the wrong behaviour of our barman (we will take appropriate action) that allowed you to carry the tea/coffee making facilities by yourself.

All members of our staff wear a badge with name and are professional and willing to assist all guests as evidenced by a large number of comments.

All rooms have instructions on how to call the reception, bar and breakfast room.

Entrance doors are closed after midnight for safety reasons but, as you experienced, the staff on duty is ready to open them quickly.

Only one of the lights was replaced, as the one on the bathroom roof, needs to be replaced by specialised maintenance staff, not on duty Saturdays and Sundays.

We are sorry our hotel, in your eyes, may appear sad and tired, but we totally disagree with your opinion as hundreds of comments describe it as elegant and charming.

Your final consideration, “no common areas with a view of the river “ is true but you again ignore that our hotel is one of the most ancient of Florence and this obliges renovations to respect the origin of the building.


Massimo Fraus
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019 via mobile

Venice to Florence for another 3 days. Pre-booked a tour to Cinque Terra which got canceled and ended up booking day trip to Siena, S. Gimigano and Piza which I’m glad we did! Hotel is within 15 min walk to train station. We made the mistake of taking a cab to hotel which took same amount of time for €15. Nice hotel and would visit again. Nice breakfast too.

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank Russell K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded September 2, 2019

Dear Guests,
thank you for posting your comment.

Kind regards.

Massimo Fraus
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2019 via mobile

I was very pleased with this hotel. The room was very spacious for Europe! Very clean, comfortable and a terrific location. We had 2 bathrooms and bedrooms for a very reasonable price. You will not be disappointed!

Date of stay: August 2019
Trip type: Traveled with friends
2  Thank W5994SJmelissaf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded August 19, 2019

Dear Mrs. Melissa F,
we are pleased your stay in our Hotel Berchielli was thoroughly enjoyable.

Looking forward to welcoming you again.

Kind regards.

Massimo Fraus
Manager

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Reviewed August 12, 2019

This was my first trip to Florence - the hotel is beautiful and the staff was friendly and extremely helpful. We were lucky to have reserved a room overlooking the river and took some beautiful photos. The location is great, and we went to a few wonderful restaurants that were within walking distance of the hotel.

Room tip: The river view rooms are worth it.
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Claudia G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded August 13, 2019

Dear Guest;

Thank you for this amazing review and for giving us top score, we are very glad that you enjoyed your stay especially our deluxe room facing the Arno river. We will make sure that your kind compliments are passed to our staff.

Looking forward to welcoming you again

Kind regards

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Reviewed August 5, 2019

Spent a week of pure happiness here -ok maybe the shower might have warmed up quicker but cannot find fault otherwise. Had a room overlooking the Arno - stunning! Breakfast is varied and plentiful with personal requests catered for (like having your name in chocolate on a cappuccino). They also did a packed breakfast when we went early on a trip. Everyone spoke English so our pre holiday Italian course was a bit of a waste. However it's good to try a few words which I suspect the Italians find amusing. Nice lounge bar and terrace. Really really lovely stay - thank you.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank JOHN P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this reviewResponded August 7, 2019

Dear Guests,
Thank you for your nice comment.

We are pleased your stay in our Hotel Berchielli was “really lovely” and hope you will choose us again on a future stay despite the fact that we “spoilt” your “Italian course”.

Kind regards.

Massimo Fraus
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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