Stayed at the Hotel Bercielli for 4 nights on our holiday travelling around Italy. We arrived at Firenze Santa Maria Novella. We had checked the web site and it was described as a short walk from the train station to the hotel. We did find the hotel after a bit of walking around but suggest using map provided on web site.
We had emailed the hotel before we came to Italy asking for a nice view as it was our belated honeymoon, we didn't get a reply and were given a room on the fourth floor with a view that looked straight onto another building. and above an alleyway.
The rooms were good and traditional style. The most colourful quirky bathroom.
When we first checked into the room the television would not work and we informed the hotel reception staff, they were very rude and seemed unhappy I was even telling them but they did get someone to have a look at the television.
This was not the only time i believe members of the reception staff were rude but this does not include all members of staff just certain ones.
Breakfast was good with a varied choice including cereal, pastries, cold meats and several warm options
Coffee was served to your table but when it was busy it was sometimes a bit of a wait for staff to ask you if you wanted a coffee.
The location is great for walking across Florence and seeing all the sights of this beautiful city.
- Official Description (provided by the hotel):
- Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station. ... more less
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- Also Known As:
- Berchielli Hotel Florence