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“Brilliant”
Review of Hotel Berchielli

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Hotel Berchielli
Ranked #45 of 422 Hotels in Florence
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Brilliant”
Reviewed April 9, 2014

We stayed at hotel berchielli in early April, the staff were great, food was great and the hotel was very clean, I would recommend it to anyone. The hotels position is ideal for touring the area. The desk staff were also very helpful in getting taxis etc.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IJG1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, April 10, 2014
Dear Guest,
thank you very much. Your review is simply "brilliant"!!.
The staff will certainly be encouraged by your words. Cleanliness is one of our major concern therefore feedbacks are important. Mentioning the quality of the food also supports us on keeping this line.
Kind regards.
Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (339)
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English first
Leeds, England, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 6, 2014

Hotel location is really good for all attractions. We were upgraded on our room to one that overlooked the river. Rooms are very Italian rich decor very comfortable and clean. Restaurant breakfast will please everybody. Receptionist staff very helpful and bar Man really pleasant and friendly nothing too much trouble brought our drinks to the roof terrace. If we return to Florence we would definitely stay here again and recommend to our friends.

Room Tip: Book direct with Hotel and get the best possible room.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, April 10, 2014
Dear Guest,
thank you for comment.
We are pleased that you appreciated being upgraded to deluxe river view as this can be done only occasionally. All our rooms are spacious and nicely decorated but deluxe ones offer the special view of the Arno river and are of course more expencive. Our breakfast seems to please most of our clients. I have already passed your compliments to our staff.
Nothing can make us more happy than reading that you would surely come and stay with us again. We look forward to welcome you and your friends in the near future.
KInd regards.
Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 3, 2014

We like this hotel a lot. Only minor points: the bathroom smells a bit at first we thought is a curtain, but we think it was an old mop sell. The second is the noise from hallway, woke me up at 6:30 am, some other guests got a bit loud! Our room is at the end of the corridor near to staircase this make an echo, not sure if that can be sorted by hotel management. As we are still staying can wait to try the afternoon tea.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familykw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, April 7, 2014
Dear Guest,
the title of your review is a great summary of our hotel.
We are certainly lucky to be located in one of the nicest areas of the city only few minutes walk from the Uffizi Gallery, Ponte Vecchio, Palazzo Pitti, The Duomo, etc
Being able to transmit a "nice feel" makes us all proud of our job.
The bathrooms curtains are made with two layers of high quality selected material therefore we took your comment very seriously to understand the origin of the odour.

Our doors are made of heavy wood but if a guest talks very loud in the corridor some sound can be heard.
Kind regards.
Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 3, 2014 via mobile

This hotel was a breath of fresh air! Rich decor and wonderful friendly service. Our room had a view over looking the river. Very comfortable beds and great water pressure. Very clean.

The location of the hotel is great. 5 minute walk to the hop on hop off route, taxi stand, restaurants etc.

We only ate breakfast here and one of the mornings the pancakes and bacon were unedible because they were burnt.

The service of the staff is what I remember the most.

Stayed April 2014
Helpful?
Thank t_g_miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, April 7, 2014
Dear Guest,
thank you for your wonderful review.
Your words "....hotel was a breath of fresh air!" are like a portrait of us while trying to make our clients feel as much comfortable as possible. We are happy that almost every aspect of our hotel was appreciated. We are sorry instead that our pancakes served with maple syrup were not perfect one morning.
I will certainly mention your compliments to our staff.
Hope to welcome you soon.

Kind regards.
Massimo Fraus - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv District, Israel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2014 via mobile

just next to ponte vecchio. all of florence attractions are just 5 to 10 minutes away by foot. rich breakfast buffet. cutomer oriented staff. dont be shy and ask for espresso or cappucino during breakfast.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nivniv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, March 26, 2014
Dear Guest,
thank you for your review.
Your suggestion can be precious for all our guests as espresso and cappuccino are of course included in the breakfast offered. Our cappuccinos have often been mentioned in previous comments as delicious as well as our buffet. Every time a guest specifically mention our staff I immediately share his/her feelings and suggestions with them.
Looking forward to your next visit.

Kind regards.
Massimo Fraus – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
469 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 20, 2014

We just spent three nights at the hotel. It´s very well situated close to everything to see in Florence. Nice and friendly staff, nice and clean room with all you can expect from a 4-star hotel. Great breakfast buffet before you start touristing in town just around the corner.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lars P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, March 22, 2014
Dear Mr. Lars P,
thank you for your comment.
We are very pleased that every aspect of our hotel met your approval. Our location offers an ideal base to visit the city. Cleanliness is at the top of our attention and clients feedback are precious. We selected high quality products for our breakfast and a large variety offered from 7 to 11 a.m. in our spacious room on the second floor: fruit salad, prunes, corn flakes, rice krispies, muesli, all bran, 3 different types of baked croissant, 3 different types of bread rolls, duchesse, flat bread, packed rye bread, brown bread, wholemeal bread, zwieback, 10 different types of yoghurt, 6 different types of jam , honey . 3 different types of cheeses, ham, salami, sausages, bacon, wurstel, scrambled eggs, butter, and fresh fruit in season. Orange juice, pinapple juice, grapefuit juice, tomato juice and all hot drinks (coffee, tea, etc .) Pancakes with maple syrup.

We look forward to welcoming you again.

Kind regards.
Massimo Fraus - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 15, 2014

Just spent 4 amazing days in Florence with 6 friends staying in this lovely hotel. Despite no river view our rooms were all great and we were only yards away from the Ponte Vecchio. At least the rear rooms were quiet as away from main road.
Staff were friendly and very helpful. Above average selections at breakfast. The hotel layout is baffling and corridors head off in all directions, which added to the charm.
The over bath shower in our room had no shower curtain for some reason which made things a bit wet and slippy, otherwise decor was fresh, clean and tidy.
Lovely afternoon tea served in lobby or on roof terrace.

Room Tip: River view rooms may be noisier as overlook road. Rooms on 4th floor give easy access to roof terrac...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, March 17, 2014
Dear Guest,
we are really pleased that our hotel contributed to making your holiday amazing. Our rooms, not only those with river view, are spacious and, "great", using your words. If your main concern is the total quiet of your room we suggest the rear and the side ones although all of our rooms are double glazed. It is nice to get feedback on our staff in order keep offering our guests the best possible service. Your picture of our cappuccino is of a very good quality. In effect, our hotel, combining 3 buildings in one, has many corridors with paintings on the walls. Few rooms have no shower curtain because of the shape of the bath tub. We are taking care of trying to find appropriate stylish shields.

Our afternoon tea on the roofgarden on the 4th floor is a nice break.

Kind regards.

Massimo Fraus - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Berchielli

Property: Hotel Berchielli
Address: Lungarno Acciaiuoli 14, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#30 Romantic Hotel in Florence
#32 Luxury Hotel in Florence
#33 Family Hotel in Florence
#55 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Berchielli 4*
Number of rooms: 76
Official Description (provided by the hotel):
Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station. ... more   less 
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Also Known As:
Berchielli Hotel Florence

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