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“Older hotel in residential area” 3 of 5 bubbles
Review of Select Hotel

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Select Hotel
Ranked #307 of 421 Hotels in Florence
GreenLeadersGold level
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Older hotel in residential area”
3 of 5 bubbles Reviewed October 25, 2012

We stayed here for two nights in July 2012 because we wanted to be within walking distance to the duomo. In Italy you can generally park on the streets for free if you park in stalls painted white but not in this neighborhood because it was parking for only the residents. Parking behind the hotel cost 16 euros per night. The nightly cost of the hotel was already a lot without also having to add another 16 euro. The decor is old (and NOT a nice antique type of old) and our room was small and smelled musty. Our mattress was smaller than the box spring and there was very little room on the sides of the bed. The air conditioner didn't work on the "low" setting and the "medium" setting was very loud. The breakfast was modest but good. If you like to walk, it is a good location with access to the train and the duomo. We actually walked all over Italy in our two days there because we didn't want to have to drive anywhere. If we go to Florence again, we will stay someplace else.

Room Tip: We will choose a different hotel next time
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 2oil6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
dear 2oils

Thank you for completing the survey regarding your recent stay at our property.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


If I can provide any assistance, please don't hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
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  • Russian first
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English first
Elk Grove, California
Level Contributor
288 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed October 24, 2012

The hotel is in a residential area west of the railroad station, about a mile from the heart of the city. A cab was needed for people with limited hiking ability to get to or from the hotel. Rooms were of decent size; our two friends could join us in our room for an evening drink of wine, showing unusual room size. The elevator was, as is common, small. There was no bell man helping, although a desk person was always helpful. WiFi was free, but was working very poorly, off for two days; the hotel's phone had been off on the day we arrived, and went bad again at another time, probably being the source of the problem for access to the Internet. Breakfast was decent with good coffees and juices plus enough fresh food to snack each morning. An open window over the street allowed a good breeze that helped keep heat down, as there was no air conditioning, apparently standard during October in Tuscany. Rain a week ago followed by warm days resulted in mosquitoes which sought us when our window was open. Bags had to be hauled up to rooms or back upon leaving by us. A small, cold and empty refrigerator in the room's desk was a bonus. The hotel was average, adequate in which to stay. The problems of phones and WiFi made it marginal during the time we were there, and the cost of cabs added up by the time we left.

Stayed October 2012, traveled with friends
Helpful?
Thank Dunsmurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
Dear Dunsmurian,

I am glad you enjoyed your stay in Florence somehow.
Our Hotel staff is always helpful and try its best to help you out.

Hotel is located 1km away from city center, but it is well connected with city bus and the cost of a ticket is only €1.20 one way, and they runs everyday til midnight. After that, of course you need a good walk or a taxi to come back to the hotel.

I am happy you enjoyed your rooms, and if you want to give us another chance we will be more than happy to show you our improvements.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermilion, Ohio
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 20, 2012 via mobile

Florence is very compact which is nice to see all it has to offer in only a few days. This hotel is near the train station however in the opposite direction of the main area of Florence. We are young and enjoy walking so it was good for us. Just be sure to get a map that shows the hotels location on it.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
Dear Stephen

thanks for completing the guest survey.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

Well selected interior, absolute fresh and clean. The bathroom is a higher category than the Hotel itself, white, clean, much space for your needs. Including free WiFi (good speed). Service is absolute helpful and friendly.

We'll come back again.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank christian-steinmetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
Dear Christian,

We are very happy to receive a guest survey like yours.

Hope you give us another opportunity to show you our improvements

We really hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alba Iulia, Romania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

+ Nice rooms (we stayed in one the executive quadruples), very good breakfast, thay have a safe parking place.

- One of the two double bads too close to the floor.
Be carefull on what they charge you for and the prices displayed on the reservation website and in your email got from the reservation website.

Room Tip: Choose the executive rooms/apartments - they are newer. Take something against mosquitoes with you.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bianca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
Dear Bianca A
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton, Canada
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

Due to the reviews here we almost changed our reservations. The hotel is a typical older hotel near the heart of Florence - safe, old, residential neighbourhood. We had the upgraded room which was not huge but reasonable, the bed was comfortable, the bathroom was modern and spotless. Windows that OPEN on to the street - you knew you were in Italy here and not just at a Best Western anywhere. The staff was helpful and informative. We use Best Western gift cards when travelling (and this can be a HUGE problem on checkout) but no issues here at all. We enjoyed our stay. Good restaurants are more accessible if you walk near the river. Parking can be a problem though, if driving.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Beverly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
98169, Responsabile relazioni con la clientela at Select Hotel, responded to this review, June 3, 2013
Dear Beverly

Never judge a book by its cover, you say right? Sometimes reviews can be deceiving but what you experienced here at the Best Western Hotel Select is really what you got.

Our front desk staff really works hard to satisfy client's needs and sometimes, in your case, we succeed.

We sincerly hope to see you again in the future
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 24, 2012

On the other side of the main hotel, they have some small apartments. After giving us the key to an apartment of someone else (imagine how surprised you would be when a stranger walks in at 23h00) they gave us an apartment in a basement which smelled like a moulded, wet basement or a dark cave. After spraying a good deal of aftershave it was bearable.
The breakfast was rather sad, staff is not friendly and not professional. My advice: look for another hotel. Skip this one!

  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rickyvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Select Hotel

Property: Select Hotel
Address: Via Giuseppe Galliano 24, 50144, Florence, Italy (Formerly BEST WESTERN Hotel Select)
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#3 Green Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Select Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Small Hotel housed in 19th-century villa decorated with frescoes & antique porcelain. ... more   less 
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Also Known As:
Best Western Select
Best Western Florence
Florence Best Western

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