I arrived in hotel Laurus Al Duomo 2 days ago on a cold and windy day. Check-in went fine, the room I was given was nice, however it was extremely cold. I asked the receptionist if they can put the heating on in my room and the lady informed me that there was no heating yet in any of the rooms in the hotel since they were ''surprised by such cold weather'' (in mid-November and with all weather forecasts available these days?). She told me that she spoke to the General Manager and that the heating will be on tomorrow. They've sent me 3 additional blankets.
The day after, there was still no heating in the room. That evening another receptionist told me that the heating will be available ''maybe tomorrow'' and that it wasn't their fault. At that point I asked to speak to the General Manager but s/he was not available at the time. The receptionist added; '' The General Manager knows about this problem but he cannot do anything about it''. Enough said!
This morning, I woke up at 6 a.m. because I was cold in my bed under 4 blankets. The temperature in my room was about the same as outdoor. I will not ask them about the heating anymore, because I don’t want to hear ''maybe tomorrow'' again.
Overall the hotel as a building is good, rooms are comfortable and very clean (Housekeeping department is doing an excellent job), the location is central and the staff is polite.
However, the management obviously cares more about cutting costs than caring about their guests. And that makes it a poor value for money. For 150 € per night, I think I should not be freezing in the room.
- Official Description (provided by the hotel):
- The Hotel Laurus al Duomo is located in the heart of Florence, just 70 meters from the Cathedral and 150 meters from the central train station Santa Maria Novella.The hotel is part of the cultural centre "Centro Congressi al Duomo", together with the Auditorium al Duomo, Cafe Astra al Duomo, Hotel Pitti Palace al Ponte Vecchio.Located in the historical via de' Cerretani, between the Cathedral and the Santa Maria Novella train station, the Hotel Laurus al Duomo stays at a short walk from the most elegant shopping streets, and it is ideal for both leisure and business travelers. ... more less
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- Also Known As:
- Best Western Florence
- Laurus Hotel
- Florence Best Western