Upon our arrival, after taking the train from Rome and then a taxi to find it, we saw signs and pamphlets about how this hotel supports and participates in excellent tourism and customer service. This is a blatant lie!
Not only were they rude and dismissive but they were condescending.
I was so upset by the manner in which the staff, management and concierge (actually lack thereof) treated us that we made a point to stay out of the hotel as much as humanly possible.
Would a simple buongiorno upon leaving or buonasera upon return really hurt to say to your guests that are, after all, paying your salary?!
I could comment on the small and ugly rooms or the bad food but honestly all I cared about was being treated well or at least even decently by the staff and not being dismissed or told that they can't do something or if I ask for a recommendation for a place to eat, treating me like an unwanted tourist who doesn't know the difference between good food and just trying to get me to leave them alone! Ciao Hotel Laurus! I will never return to this establishment nor will I ever recommend it to my friends and family
- Official Description (provided by the hotel):
- The Hotel Laurus al Duomo is located in the heart of Florence, just 70 meters from the Cathedral and 150 meters from the central train station Santa Maria Novella.The hotel is part of the cultural centre "Centro Congressi al Duomo", together with the Auditorium al Duomo, Cafe Astra al Duomo, Hotel Pitti Palace al Ponte Vecchio.Located in the historical via de' Cerretani, between the Cathedral and the Santa Maria Novella train station, the Hotel Laurus al Duomo stays at a short walk from the most elegant shopping streets, and it is ideal for both leisure and business travelers. ... more less
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- Also Known As:
- Best Western Florence
- Laurus Hotel
- Florence Best Western