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“Please do not stay here...”

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Hotel Laurus al Duomo
Ranked #72 of 409 Hotels in Florence
Certificate of Excellence
Reviewed July 10, 2013

Upon our arrival, after taking the train from Rome and then a taxi to find it, we saw signs and pamphlets about how this hotel supports and participates in excellent tourism and customer service. This is a blatant lie!
Not only were they rude and dismissive but they were condescending.
I was so upset by the manner in which the staff, management and concierge (actually lack thereof) treated us that we made a point to stay out of the hotel as much as humanly possible.
Would a simple buongiorno upon leaving or buonasera upon return really hurt to say to your guests that are, after all, paying your salary?!
I could comment on the small and ugly rooms or the bad food but honestly all I cared about was being treated well or at least even decently by the staff and not being dismissed or told that they can't do something or if I ask for a recommendation for a place to eat, treating me like an unwanted tourist who doesn't know the difference between good food and just trying to get me to leave them alone! Ciao Hotel Laurus! I will never return to this establishment nor will I ever recommend it to my friends and family

  • Stayed: July 2013
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5  Thank ecla1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded July 17, 2013

Dear Ecla1,

We are extremely sorry in reading your comments about your recent stay in our hotel.
We offer you our sincere apologies for not being able in make your stay up to your expectation. We could not believe that such a disappointing experience has occurred to one of our valuable guest in our hotel.
As you can probably read from previous comments, your experience does not represent the standard of service here at the hotel Laurus al Duomo and TripAdvisors community members rank our hotel at the 49th place in Florence (among over 450 establishments rated on the website for our location) with an average score of 92%.
It is obvious - reading your comments – that something went wrong and not having specific dates and time we can only apologies to you. To be sure that more empathy and attention will be used in the future be our personnel we have brought your comments to the attention of the entire staff.

We hope that you will give us another opportunity of proving that the standard of our service really reflect what we advertise.

Best Regards

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575 - 581 of 1,661 reviews

Reviewed July 10, 2013

Since it was easy to get to, a good location for shopping and and restaurants, this was a winning choice. The room was modest in size but clean and nicely appointed. They had an excellent breakfast setup on the top floor that became a great evening cocktail venue. The staff was very helpful which really enhanced our stay.

Room Tip: Read lots of reviews!
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  • Stayed: April 2013, traveled as a couple
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3  Thank Harry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded July 12, 2013

Dear Guest

really thank you for the kind comments and the great review!
We are happy that you appreciated and enjoyed your stay with us.

Greetings from your "winning choice" in Florence

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Reviewed June 30, 2013 via mobile

It all comes down to cost. If you're not much of a snob this is fine. Our room was quite small but most rooms in Italy are. The shower pressure was fantastic but managed to flood frequently.
For an Australian to compare its like a regular motor inn. A bit tacky but clean and the location can't be beaten. A short work from the station and the staff were helpful.

  • Stayed: June 2013
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2  Thank michael_mrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded July 2, 2013

Dear Guest,

thank you for choosing our hotel and for having enjoyed our location and the helpfulness of our staff.
We hope to welcome you again!

Best regards

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Reviewed June 15, 2013

The best thing for me about this hotel is its brilliant location, located 5mins walk from the train station and less to the Piazza del Duomo, with the Baptistery, Giotto's Campanile and of course the Santa Maria del Fiore.

This hotel gives you the ability to walk every where you need to, Palazzo Vecchio, Ponte Vecchio, Uffizi - the list of places to go and see are endless. That doesn't even begin to think about the food and wine and of course Gelato!

Back to the hotel, good clean rooms, large comfortable size, good clean bathroom and luckily for us we had a view to the front of the hotel which afforded the view of the Santa Maria Maggiore right outside, and with a little lean and look left the Duomo, which when lit at night takes your breath away, as does the whole of Florence.

One thing I would mention about the rooms, is the huge windows, they open fully and could easily create accidents, you could fit a bus through them. Just be careful especially if kids are present.

Breakfast was good, great selection of cereals, hot options, pastries, fruit, coffee etc. And the terrace outside is a lovely spot to eat, even in January when its quite chilly, also a nice spot for a drink at night too with lovely views.

The hotel has also a nice little cafe attached to the reception area, which has nice cake etc and of course italian coffee.

We had a lovely stay.

Room Tip: Try to get a room at the front for the views!
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  • Stayed: January 2013, traveled as a couple
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5  Thank brownie83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded June 19, 2013

Dear Guest,

we are really happy that you spent a lovely stay with us and thank you for the great comments and compliments on the hotel and our services.
We are waiting for you again to enjoy a magnificent view of Florence from our panoramic terrace!

Greetings from all of us

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Reviewed June 9, 2013

From the moment we entered until we left we were very impressed with this hotel, the staff were polite, professional and always willng to help. The room was clean and welcoming with a very modern bathroom. I am pleased they also operate an eco-policy of only washing towels if you request it - and the room was cleaned quickly and thoroughly on a daily basis. Breakfast on the roof terrace was excellent a good mix of continental and American. you could also get wine and pizza there after 18:00. Quick and easy to find from the SMN station (walked in 8 minutes) it was ideally situated for walking trips to all the main attractions. This was our first trip to Florence and we will come back and will certainly book the Laurus as our first choice. We also had e-mail conversations in the week prior to our arrival and they always answered promptly. A proper hotel where customer care is not just a strapline but something they really care about. And get right !!

Room Tip: choose the 5th floor for ease of access to the restaurant
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  • Stayed: June 2013, traveled as a couple
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1  Thank Des F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded June 12, 2013

Dear Guest,

we are happy that you chose our hotel for your first trip to Florence, and we are glad that you enjoyed your stay with us.
Thank you so much for the great review and for appreciating our rooms, our services and our staff.
Reviews like yours are the goal of our work.
Thank you again.

Greetings from your first choice Hotel In Florence

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Reviewed June 9, 2013

We loved the location of this hotel. It was a perfect distance from the train station and all the major sights. We walked everywhere from this hotel. The service from the staff was great, they were very helpful finding restaurants and other off the beaten path activities. The rooms were well sized and comfortable. Great Value

  • Stayed: June 2013, traveled as a couple
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1  Thank Kbourquin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded June 11, 2013

Dear Guest,

thank you for choosing our hotel and for the very kind comments and compliments!
Our staff is waiting for you during your next trip to Florence.

Greetings from all of us

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Reviewed June 6, 2013

Our hotel was 4 star and lived up to expectations. We faced an old church and the bells would ring in the morning. Breakfast was served on the balcony overlooking Al Duomo which was breath taking. The room was cleaned each morning to perfection and all of the staff were very helpful . The location was excellent and was only a 5 minute walk from The Duomo and round the corner from a huge leather market where I haggled for goods.
This hotel also has a cafeteria on the ground floor which is useful as the hotel does not automatically tea making facilities -- Lovely buffet breakfasts hot and cold
I would recommend this for a stay

Room Tip: I was on the 5th floor and enjoyed waking up to the church bells The 6th floor is for breakfast an...
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  • Stayed: May 2013, traveled with family
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4  Thank princess425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLaurus, Responsabile reception at Hotel Laurus al Duomo, responded to this reviewResponded June 10, 2013

Dear Guest,

e are happy to be up to your expectations and that you enjoyed the bells of Santa Maria Maggiore Church along with the Duomo view from the terrace of our breakfast room.
We thank you for the kind comments and compliments to our services and to our staff and we are at your disposal during your next trip to Florence.

Greetings from all the staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Laurus al Duomo

Address: Via Cerretani 54 / R, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#48 Luxury Hotel in Florence
#52 Romantic Hotel in Florence
#70 Business Hotel in Florence
#71 Family Hotel in Florence
Price Range: $117 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Laurus al Duomo 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Hotel Laurus al Duomo is located in the heart of Florence, just 70 meters from the Cathedral and 150 meters from the central train station Santa Maria Novella.The hotel is part of the cultural centre "Centro Congressi al Duomo", together with the Auditorium al Duomo, Cafe Astra al Duomo, Hotel Pitti Palace al Ponte Vecchio.Located in the historical via de' Cerretani, between the Cathedral and the Santa Maria Novella train station, the Hotel Laurus al Duomo stays at a short walk from the most elegant shopping streets, and it is ideal for both leisure and business travelers. ... more   less 
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Also Known As:
Best Western Florence
Laurus Hotel
Florence Best Western

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