My wife and I got a good deal online but upon arrival was told there was a computer problem and they had to move us to Hotel De La Ville (which obviously was not comparable to the Brunelleschi) for the first night. We weren't happy about it, especially since it was my birthday. Then next day we asked that they upgrade us to a junior suite at the Brunelleschi, they did and gave us a bottle of proseco. It was a nice gesture and the suite was beautiful with a great view. But we checked Tripadvisor and noticed that this is not an isolated incident. If you check the 1 to 3 stars reviews, many guests were send away to other hotels on a regular basis, some were sent away even when the hotel was still accepting reservation online for the same day. I'm not sure what is going on with Hotel Management but this is not normal nor is it acceptable for a 4-star hotel. My takeaway is that if you got a good deal online, it might be too good to be true and you'll likely be the first to get bumped if they are overbooked. But if you don't mind the hassle and are willing to gamble for a nice junior suite then this might not be a bad option.
- Official Description (provided by the hotel):
- Our 4-star Hotel in Florence overlooking Brunelleschi's Cathedral is firmly established as one of the best and most famous hotels in downtown.The highly sought-after Uffizi Gallery, together with many other Museums and other primary attractions, are all within close distance. The 96 bedrooms and suites are equipped with all amenities and features of a charming property such as direct dial telephone, Internet Access, Satellite TV and in-room minibar. Wireless connectivity is available throughout, including our conference areas and the American Bar. The 4-star Brunelleschi Hotel originates from the recovered invaluable historic structures of the ancient tower named 'Pagliazza' and the medieval church of San Michele in Palchetto. For those who love going back to the past, our very own Private Museum, with exhibits unveiled during the reconstruction project, is a moment not to be missed. ... more less
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- Also Known As:
- Brunelleschi Hotel Florence