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“Lovely Hotel, great location with a very professional and hospitable staff.”
Review of Hotel de La Ville

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Hotel de La Ville
Ranked #68 of 412 Hotels in Florence
Certificate of Excellence
Tehran, Iran
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely Hotel, great location with a very professional and hospitable staff.”
Reviewed July 15, 2014

We stayed at Hotel de La Ville for 3 nights. The staff is very friendly and professional. Breakfast in this hotel is great, Ensa the lady at the breakfast room was very kind and helpful. The hotel is very clean and situated on one of the nicest streets of Florence. I can't wait to go back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naimeh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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Rochester, NY
Level 5 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed July 9, 2014

We stayed here recently while in Florence and found this an excellent hotel. The location is excellent - it's within walking distance from the train station, in a beautiful area with many restaurants and just a few blocks from many of the sights in Florence. The room was lovely, clean and air conditioned and the free WiFi worked perfectly. The front desk staff was welcoming and helpful - the concierge got us into see the David when we did not have reservations and had only one day available to see it. They also made great restaurant recommendations. Breakfast is plentiful and delicious and there's a great happy hour from 6:00-7:00 with complimentary hors d'oeuvres. We would clearly return here if in Florence again.

  • Stayed June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank skimama74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirfield, United Kingdom
Level 6 Contributor
189 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 8, 2014

The location is terrific. The hotel is good with nice rooms. Breakfast was also good. However, I felt the staff could have been a bit friendlier and I found them a bit unwelcoming. There is a nice bar and the hotel has very nice decor.

Room Tip: There are some rooms with views over the main street, but these are more expensive
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Maria Island, Florida
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 7, 2014

This hotel is wonderful. Large, clean and spacious rooms. Very handy to everything with a Hard Rock Cafe just down the street for that much needed american burger. The breakfast is complete and delicious. In the early evening they have a happy hour with snacks and drinks. Very nice lobby and the staff is so very helpful. Shopping in Florence is very upscale but there is always the markets which are busy. San Lorenzo market is a great way to spend an afternoon. In the evening just down the street there are several places to eat add listen to music in a square like atmosphere . Jus be careful the streets are full of cars and scooters.

  • Stayed June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Lilasgaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, July 16, 2014
Dear Guest,

thanks a lot for choosing the Hotel De La Ville for your stay in Florence and above all for defining our Hotel “wonderful”.

We are so happy to see that we exceeded your expectations and provided you with excellent service.

We look forward to your next visit for another fantastic stay.

Best regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 23, 2014

No use looking any further as the Hotel de La Ville is everything you want and need in this historic city. The hotel is beautiful, the staff is extremely friendly and the location couldn't be any better. Breakfast is included daily and is set up and served by professionals. My only concern is that we were there during a heat wave and the air-conditioning could have been a bit cooler but the front office worked hard to rectify the situation. This is a first class hotel on one of the most beautiful streets in all of Florence. No more than a 10 minute walk to anywhere you want to go. Can't wait to return...

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, June 26, 2014
Dear Guest,


first of all thanks for choosing our hotel for your stay in Florence and further for your very nice and precious comments shared on the Tripadvisor community.

We are glad for your full appreciation of our hotel and services and for defining the Hotel de La Ville a first class hotel.

We are delighted to be your hotel of choice in Florence, and look forward to offering you a very warm welcome on your next visit.


Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, New Jersey
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 13, 2014

My husband and I just got back from our honeymoon and De La Ville was the last stop of our 17 day honeymoon in Italy. We were so pleased with the hotel. The room was beautiful and probably the largest of all hotels we stayed in. The street was a beautiful sight at night. It was like staying on 5th avenue in NYC...all high end stores at your doorstep...Prada, Gucci, Luis Viutton. Fun for window shopping if you can't afford :) The location of the hotel was fantastic. We were able to walk to all of the major sight seeing areas...Accademia, Duomo, Uffizi Gallery all within walking distance. We loved the hotel all in all, the only complaint would be that the concierge tried to be helpful, but we were given wrong information more than once when asking questions and had to find out later, which we were not happy about. Oh and when we called for room service one night, the guy over the phone says, "I'm too busy at the bar tonight, sorry no room service." Hmmm...in a big hotel that charges a pretty penny, I would assume they would have someone else besides the bartender downstairs working room service. Odd and also annoying to have to go down to the bar to order a sandwich at like 12AM. Bartender also not very friendly. Other than that, the hotel was very nice and we would recommend.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, June 26, 2014
Dear Madam,

I am truly pleased to hear that you and your husband have had a wonderful stay at the Hotel De La Ville; we thank you a lot for staying at our in Hotel in occasion of your honeymoon trip.

We have really appreciated your five stars review that you shared on the Tripadvisor community; the best advertisement for our hotel and the best recognition of our daily efforts to make our guests`stay as much enjoyable as possible.

At the same time we apologize for the inefficiency – actually not usual – about the room service; we will take, for sure, into consideration your remark to avoid in the future any kind of outage regarding this important service.

Many thanks for recommending our hotel to the other travelers and we look forward to welcoming you as our special guests in your next visit.

Best regards from Florence

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level 6 Contributor
110 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 9, 2014

Hotel de la ville is a well located hotel in one of the top luxury shopping streets. The rooms are wide and pleasant but it is definitely not a child-friendly hotel and a bit too strict if you are traveling with family and friends.
We were a large group of friends and family and at breakfast we were not allowed to join table to sit all together which I think it was ridiculous, specially that we were not disturbing any passage.
We arranged the room in a way to be safe for our baby daughter to move around and sleep (moved the tables with edges to the corner) but we also got the objection of the management and only after a discussion that they accepted to keep the arrangement as is.
Amenity in the bathroom were a bit limited.
The cleaning of the room on daily basis was very average (empty Vap tablet were left without being replaced...)

Room Tip: rooms 502, 302... are with a view to a nice church but not the calmest. Teh calm rooms are facing a...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank riri25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, June 29, 2014
Dear Guest,

First of all let me say that it has been really a pleasure to have you and your family as our special guests for a such unique and happy occasion.

We are sorry for reading your remarks and for your next visit consider that we are always available for any kind of needs upon a direct request to our staff; the maître at the breakfast room to set the best possible placement and the housekeeper to arrange the room upon your desire and within the possibility of the house. The same housekeeper guarantees the daily cleaning of the rooms in an appropriate way making this aspect surely one of our strong points .
Thanks for choosing the Hotel De La Ville and for sharing your experience with the precious Tripadvisor community.

We look forward to welcoming you again in a next future.

Kind regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel de La Ville

Property: Hotel de La Ville
Address: Piazza Antinori 1 (Via Tornabuoni), 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Florence
#43 Luxury Hotel in Florence
#46 Family Hotel in Florence
#54 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel de La Ville 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
De La Ville Hotel
De La Ville Florence

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