After recently staying at Hotel Art Atelier on a 5 day holiday with my family, I have very mixed feelings about my stay here.
I cannot complain about the location of the hotel, which is about a 10 minute walk from florence's main line train station (Firenze S.M Novella) and is very easy to find. The hotel is situated down a small street away from all the noise of the train station. Upon arrival we were not shown to our rooms, and neither did we have our bags brought up to our rooms (I would expect this part of the service from a 4 star hotel).
Once in the room, (single occupany) I was very much impressed with the decor and couldn't complain about the cleanliness or spaciousness & comfort of the room. However, one little moan I have is that the air conditioning had a slight fault whilst we were staying there, which meant if we wanted to have the air con on or off we had to let reception know.
Once we sorted out our belongings, we decided to eat locally (which we ended up doing every single night). One restaurant which I would recommend visiting is Ciro & Sons, which is situated behind the irish bar and opposite the italian bar & tabacco shop. It is one of the most amazing restaurants I have visted in Italy, and would recommend enjoying a 3 course meal here as you will not be disappointed.
Breakfast was lovely in the mornings, with a selection of pastries, cereals, yoghurts and even cooked scrambled egg, bacon (italian obviously) and baked beans. Also, you have the option of cold and warm drinks from a machine, however the hotel also provided a twinings tea selection at the bar, so you can enjoy a proper cuppa tea.
The one complaint I have with the hotel is the experience I had to go through whilst staying here. On the 3rd day of our stay we were out of the hotel room for a 11 hours. On returning to my room, I noticed my make up bag had been altered and then after further investigation I had found two items had disappeared from my room. I reported the loss of my personal property straight away to reception, however they advised me that they couldn't do anything about it and that I would have to talk to the manager in the morning.
That next morning I reported the loss of my items to the hotel manager, however on both occasions on the night before and to the hotel manager neither staff seemed bothered about the situation & seemed to turn it around like it was my fault. After further discussion with the hotel manager, he promised me he would contact me once I was home and that I would have a full report of what happened. Since I have returned home I have had no reply from the manager of Hotel Art Atelier & have tried to contact him on several occasions with no response.
When I stay at a hotel I want to feel I am in a safe environment, however staying here was not the case. By choosing to stay at Hotel Art Atelier for our family holiday I felt put a downer on things, however I will make sure I will NEVER be staying at this hotel EVER again in my life. However, I will return to Florence at a later date, but I can assure you it will not be here!
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