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“mediocre service, not worth the price, good location”
Review of Gallery Hotel Art

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Gallery Hotel Art
Ranked #38 of 412 Hotels in Florence
Certificate of Excellence
Bangkok, Thailand
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“mediocre service, not worth the price, good location”
Reviewed October 27, 2013

service: feels like there is no concierge service. we asked them to book a few restaurants for us, and there were no follow ups.

bathrooms: there is absolutely no ventilation, we asked guest services to fix it, and saw no improvement after staying there for 4 nights. bathroom doors are old and worn out, the first day it was extremely difficult to get the bathroom door open from the inside, had to tell reception to fix it. honestly, at the prices they are charging, stuff like this shouldn't even be an issue.

rooms: rooms were spacious, plenty of closet space. comfortable beds.

location: good location, right by the river, and across from the Ponte Vecchio (although it's just a bridge filled with jewelry shops) , but plenty of other options in the same area and florence is so small. there's a taxi stand right in front of the hotel.

would i return? most likely not, there seems to be plenty of other choices, and i wasn't impressed by the service, nor did i feel the value of the hotel.

Room Tip: get a room with a balcony. faces the courtyard.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lollipops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 22, 2013
Dear Guest,

Thank you for taking the time to share your recent experience with us. We truly regret that you did not feel that our service levels were where they should be. I have personally investigated and proper action has been already taken in order to correct the letdown of service as well as avoid any further inconvenient.

Regarding the bathrooms, we made an in-depth verification and greatly apologize for the inconvenient occurred; we are strongly struck and deeply affected by your non-positive experience during your stay with us and are particularly sorry for not having found adequate solutions in a timely manner.

We would be very grateful for the opportunity to have you as guests in our hotel once again, in order to fully show you the attention and the care we save for our guests.

Kindest regards,

Piergiorgio Cavallari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Francisco
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 26, 2013

Unfortunately, the poor build quality and the lack of customer service detract from the nice rooms, good bed, and great location.

There are other hotels with nice rooms, a great bed, and just as good location...

Location: pretty much a doorstep away from the Arno River/Pointe Vechio (iconic bridge of Florence, good only for photos unless you like jewelry because it only has jewelry stores). But then everything is Florence is actually accessible by foot if you stay on this side of the river. So although the location was great -- it isn't that big a deal in Florence as long as you stay in the main city/historic area.

Lack of Service: When we asked the hotel to book several restaurants for us -- we received no updates. On the first evening, we went to follow up and was told that the restaurants were full. This is no fault of the hotel. However, we asked for additional restaurants to be booked -- and never received an update. Obviously we didn't get any bookings, but still -- it would've been nice to know or given an alternative option.

Nice Rooms: We were told that we were upgraded to a larger room. The additional closet space was nice. Beds were very comfy. However, the thermostat didn't seem to work. When we arrived, the temperature was locked by the hotel at 25 degrees Celsius. It was a little too warm for us, so we asked for it to be lowered. Then the hotel capped us at 18 degrees celcius -- a little too cold. It was just a lot of unnecessary back and forth. There is this this noisy buzzer thing each time your room door is opened. We could hear our neighbors room buzzing in and out.

Noise from thin ceilings: Although the room was nice, our rest was disturbed by our upstairs neighbor. We could hear every footstep (high heel clacking and children running). And it wasn't just footsteps. Little things like, chairs in their room being dragged around and the rolling of their luggage. Every night and every morning. The ceilings are PAPER THIN. This is reason enough for me not to stay here again because our evening sleep and morning sleep in were disturbed.

Entrance / Lobby at night: We felt like we were walking into some club or fancy restaurant each night. For us, this was a little uncomfortable because there were bouncer like men standing outside and smoking. We just wanted to walk into a welcoming, relaxed environment.

Would I stay again? It is an unfortunate no because of the paper thin ceilings. If they could just fix that... I would totally stay here again.

Room Tip: Get the top floor so you don't have to hear footsteps from above.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank atanner100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 19, 2013
Dear Guest,

First and foremost we would like to offer you our sincerest apologies for what occurred during your stay. Your feedback is extremely important to us. Seeing that your comments were very well detailed I would like to take the opportunity to personally excuse myself and my staff for any inconvenience incurred.

Indeed the feedbacks we receive are very important and if negative, they are one of the most successful tool to understand the issues which need to be improved.

We thank you for your review and we assure you that all of the necessary actions have been taken so that these troubles will not happen again.

We hope to have the pleasure of welcoming you back in the future and that you give us the opportunity to recover and show you that we can grant you a high standard service.

Kindest Regards,
Piergiorgio Cavallari
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Bath, United Kingdom
Level 6 Contributor
309 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed October 24, 2013

we stayed here for two nights and would highly recommend. it is in the heart of the city right next to the ponte vecchio so all the main sights are easy to reach on foot. The room was small but really nicely furnished, the bed and sheets were fab. Good size bathrooms and nice toiletteries. They booked us in to two really good restaurants for dinner and were very helpful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmellasoprano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 2, 2013
Thank you for the marvelous review! I’m glad you enjoyed your stay with us and we hope to welcome you back to the hotel one day soon, the next time doing our very best to offer you a complimentary upgrade to a more spacious room! Thanks again!

Piergiorgio Cavallari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 24, 2013

If we could rate this hotel at 2.5 we would. We are generally a very easy going and not hard-to-please couple while traveling but we both found the service at this hotel to be pretty awful. The people at the front desk were what can only be described as rude and unhelfpul. Upon getting to the hotel 3 hours before check-in, the person at the front desk pretty much chuckled and said "we don't have rooms now, come back at 2 PM" or something to that effect instead of an "i apologize but we don't have any rooms available at the moment." Who chuckles at weary travelers? You also had to really get their attention as they always had their heads down when you approached them (even though they knew you were there). There was a bit of a "snob factor" feel to this hotel.

The rooms themselves were ok - not super clean but certainly not dirty. Plenty of closet and dresser space which was a plus. We found the furniture to be a little old and tired .

One of the plusses of this hotel was its location - it's quite close to everything - Uffizi, Ponte Vecchio (though Florence is so small that most hotels are close to all of these sites). The other plus was the outdoor seating area but we found some of the staff there to be a bit on the rude side as well (one of the men with longer hair, not the women who were all very sweet and nice).

We really didn't feel welcome or at home in this hotel. The only bright spot was the porter at the front who gave me an umbrella while it was raining. Other than that, all the staff were pretty unwelcoming, and bordering on rude. I think this hotel needs to remember that it is in the service industry and could brush up on its manners. Other than this hotel, we really enjoyed Florence!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VB55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 19, 2013
Thank you for taking the time to share your recent experience with us. We truly regret that you did not feel that our service levels met your expectations.

Please accept our sincere apologies for the disappointment we caused you; I have personally investigated and proper action has been taken in order to correct the letdown of service as well as avoid any further recurrence.

Again we regret if all these problems have left you a bad memory of your stay with us and that your visit was not as enjoyable as you had expected. We would be very grateful for the opportunity to have you as guests in our hotel once again, in order to fully attest to the amount of care and attention we put into selecting our highly-qualified, client-oriented staff.

Kindest regards,

Piergiorgio Cavallari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 20, 2013 via mobile

Just loved everything about this hotel , the location is perfect , walking distance to mostly everything ! The breakfast buffet was delicious. Our room was amazing we had a walk out balcony , large bathroom and walk in closets ! The staff is extremely helpful and professional ! I will definitely go back and I will recommend this hotel to my friends and family !

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiDe8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 2, 2013
Thank you for the fantastic review! It is always a great pleasure for us to know we were able to fully satisfy our guests in all aspects of their stay with us. Thank you again and we hope to see you again soon!

Piergiorgio Cavallari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 20, 2013

The Gallery Hotel Art is spitting distance from the Ponte Vecchio in the heart of historic Florence. It features modern decor in a quiet courtyard within easy walking distance to all the major tourist sites. Our room on the top floor had a cozy seating area with high ceilings and a beautiful bathroom with separate stall shower and deep soaking tub. On the main floor is a beautiful lounge with comfortable white couches and a breakfast room. We loved our stay at this friendly hotel which always features an interesting art exhibit both inside and outside the building.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruthie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 24, 2013
Dear Guest,

first of all we would like to thank you for choosing Gallery Hotel Art for your stay in Florence.

We were very pleased to learn how much you enjoyed your stay in our establishment, and we would like to thank you for sharing this experience in TripAdvisor.

We indeed appreciate all your comments, in particular those about our spacious rooms and common areas.
Of course our location it’s really a plus as we’re a few steps away from all the major attractions of Florence.

Once again thank you for sharing your experience and we look forward to a future occasion to welcoming you back.

Best regards,

Piergiorgio Cavallari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Tennessee
Level 5 Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 18, 2013

This hotel has all the makings of a 5 star except for the public areas. They are nice and well appointed but not classy enough for 5 star. They staff is very nice and the rooms delightful and roomy. This hotel is 30 steps from the bridge and really convenient to the sights.

Room Tip: It is located in a quiet area so street noise was not a problem. I found the rooms a little pricey.
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judylaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PG C, Responsabile reception at Gallery Hotel Art, responded to this review, November 24, 2013
Dear Guest,

we thank You for sharing Your experience with other Tripadvisor’s readers and we thank You for comparing with 5 star hotels.
We are always glad to help our guests and know that our efforts not only are appreciated but have also made Your stay even more pleasant.
The staff thank You for the beautiful words and hope to have the possibility to see You again in our city.

With Kind Regards,

Piergiorgio Cavallari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gallery Hotel Art

Property: Gallery Hotel Art
Address: Vicolo Dell'Oro 5, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in Florence
#30 Luxury Hotel in Florence
#40 Family Hotel in Florence
#59 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gallery Hotel Art 4*
Number of rooms: 74
Official Description (provided by the hotel):
Guests are invited to vernissages of exhibitions which take place in the public areas of the hotel.Gli Ospiti sono inviati ai vernissage delle mostre allestite nelle aree comuni dell'hotel. ... more   less 
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Also Known As:
Gallery Art
Gallery Hotel Florence
Gallery Hotel Art Florence

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