This little hotel is in an incredible location just steps from the Ponte Vecchio, and minutes away from practically all of Florence. Monica and Yolanda were extremely helpful prior to our arrival making various dinner reservations for us, as well as finding some stores close by that were needed for completing business documents. During our 4 day stay other staff members were also very helpful. The hotel is very simple, and some of the rooms should be considered for an update by management. We did enjoy the breakfast room with the view of the Florence rooftops, and the morning staff was very attentive to our needs. A small terrace with a wonderful view of the Arno, Ponte Vecchio, and Palazzo Vecchio, is located one floor above the reception area (which is on the 5th floor), and this space was lovely for relaxing and having an aperitivo after a long day of walking in this incredible city. We would recommend rooms higher than the second floor as they will be less noisy if they face the Ponte Vecchio. Note that if people have mobility problems there are 10 steps at the entrance of the hotel to reach the area where the small elevator is. One other comment is related to services offered at the hotel, and on their website is listed "Sky channels". and from what we saw, there are no Sky channels available. Frankly not a problem for us, but these should not be advertised.