We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Classic Decor and Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Excelsior Florence
Ranked #26 of 410 Hotels in Florence
Certificate of Excellence
Reviewed June 11, 2014

This hotel is located on a square just steps from the Arno river. The inside of the hotel is very "old world" with lots of stained glass windows. The rooms are very well appointed and the staff extremely courteous and helpful. The food in the restaurant was very good as well.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bapjr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded June 14, 2014

Dear Bapjr,
thank you for your comment; it made us especially happy because we have just finished (in march) a renovation of the hotel, were the works were intented to be conserving the hotels' "soul and spirit"...
Whenever you will plan another visit to Florence, please consider us at your disposal to help you organizing it!
All the best for now,

Massimo Bernardi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,683)
Traveler rating
Traveler type
Time of year
Language
  • More languages

687 - 693 of 1,683 reviews

Reviewed June 7, 2014 via mobile

My wife and I thoroughly enjoyed our stay here while celebrating our anniversary. In combination of being Starwood Gold and celebrating our anniversary, we were upgraded to a premium deluxe room with a balcony that overlooked the courtyard and partially the Arno River. The room was absolutely gorgeous, large, and had a spacious living area and bathroom. They also provided us a bottle of champagne to celebrate our anniversary.

I highly recommend the rooftop bar and restaurant. Amazing views of the duomo and a great spot to grab cocktails. We also had dinner there one night and it was one of the best meals we had all trip. The food is both beautifully presented and delicious.

I would stay at this hotel again in a heartbeat.

Stayed: June 2014, traveled as a couple
1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this reviewResponded June 11, 2014

Dear Michael S,

Thank you very much for taking time to post your wonderful review!
We are more than happy to learn that you appreciated the room upgrade and the special amenity we choose for you to celebrate your anniversary.
Thank you also for recommending our Se•Sto On Arno; our Chef Entiana will surely be delighted to read your feedback, which we will share with her and with all the Staff.

We look forward to welcoming you back soon.

Best regards,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014 via mobile

My husband and i recently visited Florence together and used our points to stay at this lovely hotel. It was by far one of the most beautiful rooms i have ever stayed in my life. The walls are a textured wallpaper grey complete with crown molding, a chandelier, a huge comfy white bed, and a large bathroom with not only a shower but a soaking tub. Its heaven. The only downside is that they charge 15 euro for internet. Other then that i highly reccomend the westin excelsior. The staff is accomadating and the woman who checked us in gave us the corner room with a partial view od the arno amd it was perfect.

1  Thank Kristi L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this reviewResponded June 11, 2014

Dear Kristi L,

Thank you for sharing with us your feedback, the title says it all!

It is so wonderful to know that you and your husband had an amazing visit with us and that you enjoyed your accommodation. Moreover, we are sincerely proud to read that it was “one of the most beautiful room” you ever stayed in. Thank you!
As far as internet access is concerned, we thank you for your feedback and we confirm you that this will be kept into consideration in our continuous effort to improve products and services delivered to our guests. However, please let me inform you that, beside the High Speed Internet Access, we also offer our guests a free limited internet access in our Lobby and common areas.

Thanking you for recommending the Westin Excelsior Florence and for your appreciated feedback, we hope we will have the chance to welcome you back in a not too distant future.

Sincerely,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 3, 2014 via mobile

If you want to stay in an elegant hotel in a posh location, this is the place! Please note, the beds are wonderfully comfortable, but twins put together, the breakfast is extremely expensive, the staff is friendly. We had 2 room issues with the clock and closet doors, but the rooms are spacious and the bathroom very nice.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Marti R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded June 4, 2014

Dear Mrs. Marti R,

thank you very much for your kind comment.
We are very happy to know that you enjoyed your stay with us and that our superb "Heavenly beds" have done their job in regenerating your sleep!
At the meantime we apologize for the issue you had with the clock and the closet door; especially because we just finished a complete renovation of our rooms and we would not expect any issue with closet doors; we wish we could receive a more specific feedback on this, so we could point the right thing our maintenance guys and see what was caused by...

Anyhow, we look forward to seeing you back at The Westin Excelsior Florence in the soonest future and please feel free to contact me whenever you will manage to visit us again!

Massimo Bernardi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2014 via mobile

This Westin is perfectly located on the arno river in order to visit most of the sites in Florence. The hotel is not even a 15min walk from the florence main train station and u pass by 2 car rental places (maggiore-i used them-quite rude and europecar-u dont need a car in florence-only rent one if u want to go down to qine country in chianti)
Rooms are large and well furnished. All the amenities are at hand. Staff were fantatstic from check in/out to the concierge desk (thk u nico and team). Internet speed is very good and acceaible throughout thw hotel which is nice. You must go to the roof top bar/ resto-beautiful view of the whole city-it is a touch pricey but worth the trip. Exercise ia best done outside but there is a decent gym (for europe). We ate out everyday. There is a great coffeeshop on the left hand side street when facing the hotel for early morning latte and capuccinos. There is a small convenience mkt and a larger mkt on the samw street but other direction. Thank you team westin excelsior for a quick but great stay.

Stayed: May 2014, traveled with friends
Thank smallhanded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this reviewResponded June 11, 2014

Dear smallhand,

Thank you for sharing with all of us your positive feedback!
We are really glad that you appreciated the location of our property and our service. We do all our best in order to ensure a most enjoyable and relaxing stay.
It is a pleasure to learn that you have enjoyed and appreciated your accommodation and the attitude of our staff. Please rest assured we will share your comments with them, especially with Nico.

We hope it will be no longer before your next visit to Florence and to The Westin Excelsior.

Sincerely,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Our two-night stay here was nice because of the great location, beautiful surroundings and helpful concierge service. The highlight, though, was the great help that I got after the airline lost our luggage: the hotel staff kept in touch with the lost luggage office at the airport to ensure that my bag made its way to the hotel, and it was waiting for me when we returned to the room. Not an inexpensive place, but the service is top-notch.

Room Tip: Opt for a room with a balcony overlooking the river.
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrsirin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded June 4, 2014

Dear Mrsirin,
thank you very much for your kind comment.

We have invested a lot over the years on our service, and we are sincerely happy to read you have enjoyed what we think is the best: our staff!
Have to admit that a long tradition of excellence in service at our hotel is much helped by 150 years of luxury history... Nevertheless, this tradition has now gone into the habits of everyone, and your comment make everyone here very proud of this acknowledgment.

We look forward to having you back in Florence; whenver you will be planning to visit us again, please contact us in advance: we will be delighted to offer a dedicated attention to your reservation!

All the best,

Massimo Bernardi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014 via mobile

We popped in here as non guests on the recommendation of a friend. We ended up eating on the top floor restaurant 3times of our 5night stay.
The views are incredible and the cocktails are world class quality.
I thought the food overpriced, until we tasted..then blown away by the flavours! Full credit to the chef for such quality food!
The service was great until the last night, when standards seem to slip unfortunately. Ironically, this was when the restaurant was practically empty, and lots of staff were standing around..which is
when you would expect full service.
However, this hasn't put us off going back when next in Florence, as the good and drinks are too tempting!
Also, we visited when the Kim and Kayne wedding party were also booked in. Full credit to the hotel for still treating us like VIP's, and for their discretion...

Stayed: May 2014, traveled as a couple
Thank linda p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this reviewResponded May 30, 2014

Dear Mrs P,
our Chef, Entiana, was incredibly happy to read your comment! She has been working long time looking for the balance between taste, flavour, colors in each dish, so that everytime someone discovers her magic is like she has a new companion in her adventure!
And we were happy too, to read your comment and to receive your feedback, so precise. I spoke with our Restaurant Manager who is going to follow up on your words, therefore is a double thank you we send you, together with the invitation to reach us whenever you will be planning a visit to Florence, whether staying with us or stopping by for a drink or a dinner.
All the best for now,

Massimo Bernardi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
Santa Maria Novella
The St. Regis Florence
The St. Regis Florence
#13 of 410 in Florence
1,329 reviews
San Marco
Four Seasons Hotel Firenze
Four Seasons Hotel Firenze
#10 of 410 in Florence
1,669 reviews
Hotel Lungarno
#7 of 410 in Florence
1,362 reviews
Show Prices
Show Prices
Show Prices
Duomo
Palazzo Vecchietti Suites and Studios
Santa Maria Novella
JK Place Firenze
JK Place Firenze
#36 of 410 in Florence
660 reviews
Villa Cora
#5 of 410 in Florence
1,047 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Excelsior Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price Range: $383 - $940 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Agoda, Priceline, Hotwire, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your The Westin Excelsior Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing