We spent two short nights here July 18 and 19 using my SPG Platinum points. When I made the reservation I failed to note our travel party size of 3 and the room selected for us was too small in a sold out, high season period. The delightful desk staff worked diligently and first found us a much larger room and as we entered, received a call that they identified a junior suite that worked beautifully for the three of us. This made our stay and the staff was under no obligation to fix my mistake.
Our room was very comfortable and well appointed and the hotel's location fantastic. There is a charm and elegance to this wonderfully restored building that takes you back a couple of hundred years, yet provides all of today's creature comforts. The roof deck restaurant provides not only stunning views but the drinks were generous and the food we enjoyed for dinner first rate, albeit on the expensive side. The included breakfast buffet was the best we experienced on our 10 day Italian portion of our European adventure and my wife's eggs benedict simple delicious.
I rarely write reviews but the service was so consistently outstanding and friendly that I felt compelled to let readers know that while this is a major brand hotel it has the feel of a small boutique service oriented facility.
Thanks for making our stay special when it could have been cramped and uncomfortable.
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- Also Known As:
- The Westin Excelsior Florence Hotel Florence
- Westin Florence
- Florence Westin
- Westin Excelsior Florence