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“Our best stay in Europe, impressive!” 5 of 5 bubbles
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
Ranked #24 of 421 Hotels in Florence
Certificate of Excellence
Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Our best stay in Europe, impressive!”
5 of 5 bubbles Reviewed March 8, 2013

We initially booked for a 2 night stay here but we had to extend our stay because we were so impressed with our stay at the Westin. Everything is perfect at this hotel. We were given a very professional and warm welcome by Massimo, the Front Office staff who made us feel that we have made the right choice to stay at this hotel once we arrive. The service from the front office, concierge to F&B were all very good. We had dinner at the sister property, St Regis just opposite the Westin - food & service there were fantastic too. The hotel is big, charming and very well-located. The view of the Arno river from the room was breathtaking. We look forward to returning.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank osyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,508 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (289)
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Miami Beach
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 5, 2013

One of the nicest hotels I ever stayed but what do you expect when it was a palace for the Medici family. The rooms are large with tasteful florentine design and beautiful marble bathrooms.
Our room overlooked the Arno.
Loved the rooftop bar! The wifi worked in the lobby and the rooftop.
I joined the starwood program just for this hotel!!
So good!

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TangleTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Lazio, Italy
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

Great Location ,professional service and elegant atmosphere make this one of our top 3 hotels of Florence. We stayed in a Junior suit overlooking the river with a impressive view of the city. Parking was a tad expensive but who cares when its Florence. The roof top restaurant was breathtaking and full of class and if your there over the weekend you must stay for the Sunday brunch which is a brunch unlike any we have experienced except maybe for the one at the Waldorf Astoria in Rome which is also to die for. We live in Rome and its nice to have these quick last min getaways so we recommend it for anyone who can.

Room Tip: Rooftop brunch at this hotel on Sundays is a must and cant be missed also be sure to secure a reserv...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

The Westin Excelsior is just what you need to feel like a lucky traveler in Florence.

Other than limited car access and the parking facilities, totally lame - yet this is Florence, they didn't plan the automotive age in the Renaissance..- this spectacular hotel has anything you may need: from views to service, from internal shops to world class comfort in your room - where you wish becoming a resident :-)
Service is everything here: piano live music and room service for dinner....amenities are limitless and on demand till you have enough ..

Safe trip to here!

It is totally worth the price.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank adrianoromano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

Gorgeous rooftop , lovely staff, amazing view truly breathtaking we did have a tear, lovely drinks, complementary nuts. No rush to get you out. Amazing pictures, lovely place best place for me in florence.its just lovely. Not stayed in hotel but looks very lavish.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Naomixxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 14, 2013

I've been staying at both the Westin Excelsior and the Grand Hotel ( Now the St. Regis) at least twice a year for over 10 years, and I cannot say enough good things about both properties. Unfortunately, since the Grand became a St. Regis, the prices have become unaffordable, so I've been staying "across the street" at the Excelsior...which ain't bad! (I still make it a point to go to the St. Regis to say hi to my friends at the desk...Aldo and Andrea....they're truly the best!!!)
Both hotels take care of their customers to the highest degree - the management should be very proud of their staff and should make it a point to acknowledge them....we often don't know their names, but they all make our stays so seamless and perfect.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartsville, South Carolina, United States
Level Contributor
365 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

Great location. Right in the heart of the city. Very nice rooms and great service. Walking distance to all major landmarks and museums. I stayed in the Westin Excelsior in Rome as well. This hotel is much nicer.

  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thomasja37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior Florence

Property: The Westin Excelsior Florence
Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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