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Reviewed January 18, 2012

Stayed at this hotel on short notice with a starhot rate from my sister. Great location, right on the Arno. Had a great room with a balcony and view of the Arno. Room service was great, and so was the new bar and restaurant on the top of the hotel. Very mod and refreshing in such a baroque setting. They even extended our stay by a day with no questions or problems. Very appreciated. Concierge also set up our train tickets and had them delivered to the hotel. Very helpful. It's hard to go wrong with Starwood properties.

Room Tip: You can reserve a room with a view of the Arno. Only issue is the Carabinieri station right down the street. A little noisy.
  • Stayed: December 2011, traveled as a couple
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Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2012

The Hotel is located just next to the Arno river ,very close to the station and walking distance from the Must visits of Florence. This allows the guest to stay in one of the best addresses in Florence without worrying about transportation etc...Loved the way the hotel brings the traditional and modern into the guest experience in a classy manner. We stayed in December and were very satisfied with the quality of room and services at the Excelsior. The beds are truly Heavenly Beds.....Housekeeping services very good. The Lobby is traditional and very European . The Uffizi and Accademia were walking distance and the concierge helps out in planning out your visit effectively....

  • Stayed: December 2011, traveled as a couple
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Thank Dandiwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2012

I have stayed at this property many times for business. Its a perfect location,the concierge is very helpful and the lobby is nice place to meet people and take meetings.
The rooms can be spacious and comfortable but they a old fashioned and some are run down. The river views are lovely, but on the low floors they are also quite noisy as the road is busy and there is some sort of recycling machine that is very loud a few times a day.
The gym is surprisingly large and modern. I will continue to stay at this hotel and always recommend it to others.

  • Stayed: January 2012, traveled on business
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Thank maddeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2012

Expensive but so worth it! Very clean, excellent staff with amazing recommendations, easy walking location and a fab view of the Arno from river view rooms. We even used the parking for our rental car which was not available at lots of other hotels in the city. Would definitely stay here again!

Room Tip: We were upgraded at check in but had reserved a river view to begin with. Worth the extra to see the river from your room.
  • Stayed: November 2011, traveled as a couple
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Thank Pcboca85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

Wonderful service, very helpful. Location can not be better!

Room Tip: Ask for a river view...awesome!
  • Stayed: December 2011, traveled with family
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Thank SkipperDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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