My husband and I don't often write reviews but our last experience was so good we had to let the world know! It is regarding the staff at the Lungarno Hotel and in particular Lorenzo and Simone who are our heroes! After a long flight from DC to Rome and then an immediate drive to the Hotel, we discovered my husband had the wrong bag which is not the way to begin a 2 week trip! A woman had initially taken ours which was identical to hers and she was in Rome. We flew United and since they have a very small presence in Rome she left our bag with Al Italia. Note: always add your cell phone # and email address to your luggage tag since those are likely to be with you. Fortunately our housekeeper got the message on our home phone as to where the bag was and where the women was so the Hotel could return hers. Lorenzo and Simone went into action and it wasn't easy. No response from Al Italia baggage claim so they arranged for a bag chaser in Rome to go to the airport with copies of my husband's passport and baggage claim #; forwarded it to their sister hotel in Rome and had a friend drive it to Florence. It took over a day but we've heard stories that it could take 2-3 weeks and some are never are returned. The Lungarno Hotel is also wonderful. Great room with a balcony overlooking the Arno River and the Ponte Vecchio with really fine service, food and entire staff as charming and helpful as Lorenzo and Simone. A must stay when in Florence.
- Official Description (provided by the hotel):
- Your charming home away from home, a stone throw away from Ponte Vecchio. Florence and Tuscan hospitality are experienced at its finest in this splendid setting offering stunning views on the master works of the Renaissance. The exclusive and stylish Hotel Lungarno was designed by the Florentine architect Michele Bonan and invites you to spend magical days surrounded by luxury, glamorous art and culture. The hotels spans an extensive modern art collection of over 400 artworks including Picasso, Bueno and Cocteau. Guests will be tempted by the thousands of delicacies of the Arno view restaurant Borgo San Jacopo (1 Michelin Star). ... more less
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- Also Known As:
- Lungarno Hotel Florence