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“Home Away From Home”
4 of 5 bubbles Review of Black 5 Florence

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Black 5 Florence
Ranked #264 of 659 Florence B&B and Inns
Milwaukee
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Home Away From Home”
Reviewed February 11, 2012

Staying at this hotel was like having our own apartment in Florence. The lobby is not always open, so you have your own set of keys to the building, the hotel and your room. It is very secure and you may come and go as you please. the location is great - central to sites, restaurants and shopping and it is only a short walk to the south side of the river if you're looking to get away from the tourists for a while. The rooms are beautiful, with the perfect balance of old Italian charm and contemporary styling. The only negative was the bathroom fixtures. The water pressure in the shower was low but bare able and our hair dryer was broken. We never bothered the staff with these minor issues but if we had I'm sure they would have had a solution. Overall, we loved this hotel and had a very pleasant stay.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank psmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
    125
    78
    48
    23
    20
See reviews for
39
147
7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 24, 2012

We found this hotel very clean and comfortable. The hotel receptionist spoke excellent English and recommended many good places to eat and see. For a bed and breakfast it had everything you could need and very close to the historic area. Very good value for money and in a lovely old Florentine house. There were stairs to the first floor therefore no good for wheelchair users but that was no problem at all for us. The bathroom was spotless and overall the place was well above expectations.

Room Tip: Try for a room at the back of the house not looking on to the street.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cassymicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed January 16, 2012

Excellent hotel, big room, very nice bathroom. Very nice staff. Breakfast was excellent !

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jotayl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia, DF
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 11, 2011

Exceeded my expectations. Good for couples and excellent localization. But the time of check-in and check-out are limited.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlfredoCPereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Hlavni Mesto Praha, Czech Republic
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 2, 2011

I was initially attracted to the Black 5 Florence Suite for its location and atmosphere/interior design. This is not your typical hotel because you can only check in between 2-6pm. In addition to the minor check in inconvenience, the major issue was the noise. The walls are super thin and we had extremly noisy neighbours who were drunk singing La Bamba until 5:30 in the morning. Under a normal circumstance, we could have gone down to the concierge and asked to switch rooms, but in this case, because no one is at reception, we were stuck and the line of communication as to who to complain to is unclear (unless there is an emergency). Additionally, the condition of the bathroom was run down, water barely draining from the shower.

While the on-premis staff were plesant, we are now a month after our stay and still trying to get a refund. We ended up leaving after the first night instead of staying three, switching to a different hotel and asked for a refund. We'll see where it goes.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
black5florence, Responsabile relazioni con la clientela at Black 5 Florence, responded to this review, December 5, 2011
Dear Sarah L,
thank you for reserving Your Room in Center of Florence in Black 5 .Thank you for having post a very good value at Our Geografic Location.
Concerning your comment , Please note that , we can not be responsable for the other guests's behavior. In any case we've offered you a different room far from other guests that you've mentioned, upon your request. Please note that You did not want change room .
We are pretty sure that you've leaved in advance our property following Your own change in your travel plan.
Waiting for your new stay in Black 5 located in full of historical center of florence , Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 19, 2011

We stayed in this Residence 12nov.it is very hard to find the hotel even with a gps!and No one to help you in the entrance and you need to handcarry all your staff one floor up byyourself. İt took us nearly one hour to check in as the resposible staff was unprofessional without any knowledge at all , talking on his mobile with his manager to get online support although we were the only ones waiting to check in! Then in the end we were asked to pay 30 euro extra charge as we have checked in after18.00 . However, our reservation was confirmed although we made it after 18:00 . So very unprofessional service according to the price of the room which was 156 euro with extra charges.besides breakfast starts at8:30 and finishes at 9.30 which means you need to give extra effort to catch it.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edafuat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
black5florence, Responsabile relazioni con la clientela at Black 5 Florence, responded to this review, November 24, 2011
Dear Edafuat,
thank you for your interest in Black 5 Florence Suite.
Please note that Black 5 is a Charming Bed and Breakfast in Full of Florence Center, between Duomo and Uffizi Gallery. Just above on Teatro Verdi and just behind the Bargello Musuem the Most important Florence's Museum and it is at 900 meters Walking Distance from Main Station Santa Maria Novella. So it is Very Easy get the right way to come to Black 5. Actually We do not know how you have used your GPS.... Our Guests have never ever had any problem to find Us.

Also You have reserved our Most Beautiful Room " The Junior Suite" that is a 40 square meters Room with whirlpool , Amazing view by the Florence historical center and Lounge Space, Also you have payed 141.00 € and Not 156.00 as you have say. We think that this rate is cheaper compared to other property and compared the Level and Quality of the Room where you have been .

Also , most of other bed and breakfast does not accept Guest later that 8 pm and you have got your check in later than Midnight ! We inform you that you are be able to book your room at any time during the day and the night but your check in should be early than 6 pm.
Waiting For your next stay in Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LILLE
1 review
Reviewed October 19, 2011

It was own first trip in Florence... What a beautiful place! Incredible! You have to keep opened your eyes all the day!!!
Our friends had warned that the city is beautiful.
So we decided to take a nice room ... and we filled BLACK5! Full service, discreet, gated and especially ideally located in the heart of the city.
However, watch out for evenings of performances in the theater on the ground floor of the residence ... it can be noisy when the band plays rock and roll!

Room Tip: If you are looking for a room decorated in cool design and ideally situated for an acceptable price...
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEROME C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Black 5 Florence

Property: Black 5 Florence
Address: Via Giuseppe Verdi 5, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #264 of 659 B&Bs / Inns in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Black 5 Florence 4*
Number of rooms: 6
Official Description (provided by the hotel):
Black 5 Florence Suite is a Charming Bed and Breakfast located in the Santa Croce Area of Florence's historical centre. It offers, Free WiFi, Free Minibar with Mineral Water, Air-Conditioned rooms, hairdryer and private Bathroom. Breakfast is settled in Your Room complimentary. Rooms are decorated in different styles and colours to provide a cosy atmosphere and different experiences. The Black 5 Florence Suite is located less than 5 minutes walking away the Uffizi Gallery and the Ponte Vecchio. Wellness Center is at 500 mt walking distance from Black 5 Florence and is available if you book it in advance. All Rooms are, with ensuite bathroom, whirlpool bath or shower, hairdryer, large and bright windows. They all look onto the central Via Verdi. They are equipped with Free WiFi, air conditioning, Free Minibar with Mineral Water, TV, Safe, Antiallergic Mattresses, Double pillows and bed linen in pure Egyptian cotton.Breakfast settled in Your Room consist of: Coffee or Tea, Milk, Brioches, Muesli,Crisp Bread, Butter, Jam, Honey, Yogurt, Orange Juice. ... more   less 
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Also Known As:
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