I was initially attracted to the Black 5 Florence Suite for its location and atmosphere/interior design. This is not your typical hotel because you can only check in between 2-6pm. In addition to the minor check in inconvenience, the major issue was the noise. The walls are super thin and we had extremly noisy neighbours who were drunk singing La Bamba until 5:30 in the morning. Under a normal circumstance, we could have gone down to the concierge and asked to switch rooms, but in this case, because no one is at reception, we were stuck and the line of communication as to who to complain to is unclear (unless there is an emergency). Additionally, the condition of the bathroom was run down, water barely draining from the shower.
While the on-premis staff were plesant, we are now a month after our stay and still trying to get a refund. We ended up leaving after the first night instead of staying three, switching to a different hotel and asked for a refund. We'll see where it goes.
- Official Description (provided by the hotel):
- Black 5 Florence Suite is a Charming Bed and Breakfast located in the Santa Croce Area of Florence's historical centre. It offers, Free WiFi, Free Minibar with Mineral Water, Air-Conditioned rooms, hairdryer and private Bathroom. Breakfast is settled in Your Room complimentary. Rooms are decorated in different styles and colours to provide a cosy atmosphere and different experiences. The Black 5 Florence Suite is located less than 5 minutes walking away the Uffizi Gallery and the Ponte Vecchio. Wellness Center is at 500 mt walking distance from Black 5 Florence and is available if you book it in advance. All Rooms are, with ensuite bathroom, whirlpool bath or shower, hairdryer, large and bright windows. They all look onto the central Via Verdi. They are equipped with Free WiFi, air conditioning, Free Minibar with Mineral Water, TV, Safe, Antiallergic Mattresses, Double pillows and bed linen in pure Egyptian cotton.Breakfast settled in Your Room consist of: Coffee or Tea, Milk, Brioches, Muesli,Crisp Bread, Butter, Jam, Honey, Yogurt, Orange Juice. ... more less
- Reservation Options:
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- Also Known As:
- Black 5 Florence Hotel Florence