Contacted Franz via e-mail months ahead of the trip, which was a surprise visit to Florence for our 10th wedding anniversary. Communication and organisation was spot on - front row seats at the performance of Carmen were reserved for us. What an intimate performance - at one point "carmen" sat down next to my wife. I'm not an opera fan - that's my wife's department - but the power and impact of the voices was breathtaking, and left my wife with tears in her eyes. The cast were superb. This was a cut above any opera in a theatre - remarkable. This was my wife's highpoint of our visit to Florence - and Florence was amazing.
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