We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nicest St. Regis ever stayed in. Truly world class”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The St. Regis Florence
Ranked #10 of 421 Hotels in Florence
Certificate of Excellence
Los Angeles, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nicest St. Regis ever stayed in. Truly world class”
5 of 5 bubbles Reviewed August 15, 2014 via mobile

Stayed in over 10 St Regis Hotels in my life and this one was incredible. Every aspect was perfect. The location. The decor. The service. I think the best hotel in Florence and one of the best in the world. Have a drink in the bar. It is quite a room.

Stayed August 2014, traveled with friends
Helpful?
Thank Zac E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 17, 2014
Dear Zac E, allow me to tell you that your amazing words leave us breathless.It is motivating to read comments like yours and we look forward to welcoming you for another memorable stay with us. Should you ever have the chance to come back, please do not hesitate to contact me: I will be at your complete disposal in making your journey again memorable. Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,214 reviews from our community

Traveler rating
    1,042
    121
    31
    16
    4
See reviews for
270
644
41
92
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Los Angeles, California
Level Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed August 15, 2014

Gorgeous hotel on the river. The location is perfect. You can walk to anywhere in the city. The rooms are beautiful and the common areas are as well. There's an absolutely stunning bar and dinning room. Definitely go enjoy a cocktail in there.

  • Stayed August 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 22, 2014
Dear Andrew S, Allow me to tell you that it's always a delight to read that our dear guests have enjoyed the Hotel's facilities, services and friendliness of our associates, as you are all that matters to us and to the entire St. Regis Florence family. Sincerely, Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 14, 2014

From the second we pulled up to the second we left this hotel was nothing but spectacular. The staff quickly helped us upon our arrival and had our bags and us checked in and to our room comfortably and in minutes. They were all warm and friendly and eager to help during our entire stay.

Our room was spectacular - very traditional and regal and well maintained. The view was incredible and the sitting area was great to relax and as a room for our older teenage son.

The butler service offered here is well worth it and incredible. The majority of our stay Reynoldo looked after us and he did an incredible job. He met us right upon our arrival at our room and made sure we knew how he could help us during our stay. My boys and I really enjoyed the hotel and it made our stay in Florence that much more enjoyable and memorable.

The hotel is well situated with many restaurants nearby and walking distance to many of the key attractions in addition to all of its luxury.

Over all a beautiful property. They have set a high standard for all St Regis hotels. By far the best I have stayed at and my recommendation for anyone coming to Florence. It is well worth it.

Stayed August 2014, traveled with family
Helpful?
1 Thank Rory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 17, 2014
Dear Rory M, allow me to tell you that we are more than glad we surprised you. WOW is exactly what we would like to hear from all our guests: our mission is to create unforgettable memories and we know that the attention to details and every even little extra step can make the difference in our guest’s experience. Waiting to surprise you again and again, all our best regards. Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

St. Regis…images of old money snobbery and intimidating excess come readily to mind, a blasphemous antithesis to its namesake French priest who devoted his life to the spiritual needs of the poor and the needy. Don’t get me wrong. I indulge, when I can afford it, as much as anyone else. But to name a place that caters to the mostly self interested and haughty upper crust after a Saint who would abhor such ideas, probably because the name sounded “high class,” seemed wrong to me. So, I never stayed at a St. Regis, until I was in Florence and my wife was desperate to flee from a nightmarish Hilton property where we were staying, and St. Regis was offering a New Year special that was hard to pass up.

We were met by Marcelo, a wonderful down-to-earth professional, who welcomed us warmly to his private desk and checked us in, promising us a good room. He then personally showed us to the room and demonstrated the various controls and features to make sure we weren’t left fumbling to figure things out by ourselves. The room was magnificent, so much more than was promised, with a small balcony that had a view of the Santa Maria Basilica (I think). It was beautiful and homey at the same time…a comfortable beauty, you could say.

Before he left, Marcelo told us that there was a complimentary happy hour in the dining area and advised us not to miss it. We went as instructed and were awestruck by the grandness of the room (especially the stained glass ceiling) that reminded me of an opera hall. Incredibly fine hors d’oeurvres were served, along with your wine or beer, by an attentive staff that seemed genuinely wanting to please their clients.

It is undoubtedly one of the finest hotels I have had the pleasure of visiting, from the staff (Marcelo is absolutely the best) to the property itself. The name still bothers me though, but, I admit, much less than before.

  • Stayed January 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Jake K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 17, 2014
Dear Jake-K, allow me to tell you that we really appreciate you taking the time to share in detail your feelings about your recent stay at The St. Regis Florence and for such a nice review mark ! Marcelo will be extremely happy to read your wonderful feedback and I will make sure to congratulate him too. We eagerly look forward to your return. Sincerely, Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mevaseret Zion, Israel
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

Straight up - the St. Regis in Florence, Italy is fantastic and second to none. The 'experience' begins from the moment the porter opens the door to the taxi. Friendly welcomes from one and all. Through the revolving door and wow, what a lobby. We were immediately ushered to a special section for check in, which was swift, polite and friendly. We were escorted to our room by the lady who check us in. Our butler was waiting for us when we arrived at our room - a premium room (non-smoking) on a high floor with an Arno River view- as had been requested. I can't say enough about how gorgeous this room was and what a joy it was at any time of the day to open the doors to either balcony (we had two) and bask in breathtaking views from any direction. Open the doors and hear all the activity. Close the doors, and blissful quiet. Magic glass I guess. The bed was luxurious and comfortable. The decor was, dare I say, 'royal'? The bathroom, ohhh, the bathroom - well equipped - even had a TV in the mirror. I enjoyed the sunken bathtub on one of the evenings. I've never been so relaxed. The butler service was overall very nice. We almost never had the same butler twice though, with the exception of one amazing lady - Juliana. All the respect to Julianna. She's a keeper.

I took very ill one night with what in retrospect was a 24 hour stomach flu.
I had sent my husband out for a walk while I was trying to 'nap it off'. Unfortunately, I progressively got worse. It was then that Julianna knocked on the door as routine to check if there was anything we "wished for" that evening. Right then and there I was so grateful to have a female butler to assist. I was alone, very sick and needed help. She was polite, professional and very caring. An angel. I hope she received the thank you note we left for her with her colleague at the front desk.

Moving on: the dining room was exquisite, the live piano playing heartfelt, and we marveled in the nightly champagne opening with the sword, though we actually only attended once. The hotel's restaurant recommendations were nothing to talk about. We were actually disappointed with their choice for us on the first night so we deferred to trip advisor and random choices thereafter.The hotel is extremely efficient as long as you make a request in person. Otherwise, you never know if the right hand is talking to the left. There were a couple of requests made by telephone that fell through the cracks - but nothing important. The important ones on the night I was ill were all attended to and in a timely matter. So no worries.

One suggestion at check out- check the invoice before approving. There were three items on our bill that shouldn't have been there: a drink from the mini bar (we never opened it even once) and two coffee services. The coffee services were to come with the room, once daily. We were told by our welcoming butler that we could make the request each day, but only once. At check out we learned this was only a morning service. No worries though, the lady at check out very quickly deleted these items from the bill and all was in order. Very fair, very professional. Again, all the respect.

I am now back home and dreaming of my next stay at my new favorite home away from home. If you are going to Florence and can swing it, this is the place. Thank you St. Regis Florence for the glorious stay. Until next time!

Room Tip: 322, but only when we are not there. :)
See more room tips
  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Skidamerink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 14, 2014
Dear Skidamerink, allow me to tell you that we are touched that you took the time to post this amazing detailed review about your recent experience and one can say that you feel real affection for The St. Regis Florence and its Staff, expecially when you emphasizes our sincere way to recover some matters. Our staff is constantly finding ways to make sure our service is impeccable and we take your extraordinary feedback seriously. Hoping to welcome you back once again the near future, all the best. Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
2 reviews
5 of 5 bubbles Reviewed August 11, 2014

This hotel has been converted into a St. Regis since our visit and it appears they've managed to improve on an excellent property. The location, service and amenities were excellent. I see trip advisor has this ranked as the #2 hotel in Florence, I'm not surprised. Enjoy!

  • Stayed September 2013, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank IsaacCornetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 14, 2014
Dear IssacCornetti, allow me to thank you for recommending the St. Regis Florence to the TripAdvisor community. It is motivating to read comments like yours and to know that we were the perfect location for a such extraordinary moment as a proposal of marriage is What an honor. It would be our sincere pleasure to welcome you back for many years to come. Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

My husband and I stayed here for 3 nights for our wedding anniversary and agree with the other comments that this is a really beautiful hotel with a fabulous location, we had a great suite overlooking the river which was amazing. We are lucky enough to have stayed in some amazing hotels around the world and this is one of them - the personal touches are lovely and special thanks to Park our butler who left a beautiful card with a handwritten poem on our anniversary evening. The only thing that let's this hotel down is the breakfast - the variety and quality is great but I didn't expect to be queueing buffet style for eggs to be cooked at the egg station each morning or for hot breakfasts to be served buffet style.

  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atennant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, August 14, 2014
Dear atennant, allow me first to thank you for choosing the St. Regis Florence to celebrate such important anniversary in your life together! How The Butler Park could ignore you? Such nice comment is invaluable. We have many loyal customers who come every year to celebrate their anniversary with us: it will be our pleasure to celebrate again with you. We wish you an amazing life together! Ombretta - The Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
San Marco
Four Seasons Hotel Firenze
Uffizi
Portrait Firenze
Portrait Firenze
#3 of 421 in Florence
5.0 of 5 bubbles 485 reviews
Santa Maria Novella
The Westin Excelsior Florence
Show Prices
Show Prices
Show Prices
Hotel David
#1 of 421 in Florence
5.0 of 5 bubbles 3,044 reviews
Villa Cora
#7 of 421 in Florence
5.0 of 5 bubbles 849 reviews
Duomo
Hotel Brunelleschi
Hotel Brunelleschi
#21 of 421 in Florence
4.5 of 5 bubbles 2,669 reviews
Show Prices
Show Prices
Show Prices

Been to The St. Regis Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Florence

Property: The St. Regis Florence
Address: Piazza Ognissanti 1, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#5 Spa Hotel in Florence
#5 Romantic Hotel in Florence
#8 Luxury Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood EMEA, Orbitz, Expedia, Hotwire, Travelocity, Cheap Tickets, Agoda, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your The St. Regis Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing