We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect luxury in Florence”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The St. Regis Florence
Ranked #12 of 412 Hotels in Florence
Certificate of Excellence
Chicago, Illinois
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Perfect luxury in Florence”
Reviewed February 2, 2014 via mobile

Just completed a weekend stay at this property and would recommend it highly. Used SPG points and a suite night award to get upgraded to a suite on the second floor (208) that was quite spacious. All staff incredibly friendly and helpful and the breakfast is quite complete. We also ate one night in the restaurant and found it to be completely fine, but with a two-star Michelin price tag as to be expected. My one minor compliant would be the car service used for airport pickups - it was a fairly run-of-the-mill Jaguar, not a Mercedes as ordered. For 95 EUR (four times what a taxi costs), this seemed borderline not OK...

Stayed February 2014, traveled as a couple
Helpful?
1 Thank ChristopherChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, February 7, 2014
Dear ChristopherChicago, we really appreciate the honesty of your comment and we are very honored to know that you found the perfect luxury with us. We gladly accept any feedback that will allow us to constantly find new ways to improve ourselves. We eagerly look forward to your return. Sincerely, Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,271 reviews from our community

Traveler rating
    1,091
    126
    32
    17
    5
See reviews for
290
668
42
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
london
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 27, 2014

Beautiful hotel as you'd expect from St Regis. Location is perfect, right next to the river Arno and also right in the middle of the city.

Rooms are generous and comfortable. Bathrooms good although didn't use the tv in the mirror!

Housekeeping is excellent and I had several dresses pressed in a very short time.

Gym is small but adequate.

Breakfast was fantastic and all staff very helpful.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aldersbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 31, 2014
Dear Aldersbrook, We are very glad to read that you found The St. Regis Florence beautiful as you expected, with its generous and comfortable rooms, but what most gives us satisfaction is knowing that you consider our Housekeeping Team excellent. Looking forward to meeting you soon in the nearest future, all the best. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 24, 2014

It just does not get any better. Admittedly, we were upgraded to the presidential suite and occupied a total of 4 rooms. We had full butler service with our suite and quite honestly, I have never had a better experience any in the world. All the staff are of the highest calibre, from Bell boys to front office to bar staff. The rooms were what dreams are made of. The food was exceptional and quite honestly, they could not have done one thing differently nor better. My children even received the most beautifully hand written note and story from our lovely butler(ess). If you can afford it, you can't afford to stay anywhere else!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricija_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 26, 2014
Dear Patricija_D, It's a great honor to learn that you found our Staff of the highest calibre and our Butlers offered to your children and you the best experience you have had in your life: with captivating activities and thoughtful attention tailored for younger guests and their families, we celebrate the art of play with the pursuit of fun but in an exclusive address as St. Regis is. All the best, Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 13, 2014

The St. Regis makes a guest feel special. The view of the Arno was superb and the food wonderful; however, the most wonderful part of the stay was the staff. Ombretta Comito, the "lobby butler" orchestrated our stay in Florence and introduced us to the rest of the staff. She is a dream come true.

Room Tip: The river view was our favorite.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 16, 2014
Dear Wendi L, allow me to tell you that I have no enough beautiful words in order to describe the feelings I felt in reading such fabulous comment. Every gentle attention to you came natural and your happiness it's the best recognition to our passion: people. I hope you will come back in the nearest future and you will contact me personally in order to let you keep living your dream. Sincerely, Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level 6 Contributor
215 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 7, 2014

This was my 3rd time back for Christmas since hotel was renovated.
Staff was over the top.
Best Bartenders in the World!!! (Andre was GREAT as was the rest of all the Bar and restaurant staff.
Rooms were over the top as I come to expect.
Butler Reynaldo was exceptional with service for me and all my friends in all 3 rooms I had.
Front desk as always very helpful.
I hope to go back next year.

Room Tip: overlooking the river
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cchriscap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 11, 2014
Dear cchriscap, Allow us to tell you that we are glad you consider us an important part of our life, so important to decide to spend for the third time Christmas with all of us. With great pride, I will certainly share with all the Staff your wonderful comments on Andrea as the best bartender in the world and Reynaldo The Butler for his exceptional service. I trust we wiil meet you again soon. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watchung, New Jersey
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 6, 2014

Stayed at the St. Regis for 5 nights in the Bottega Venetta Suite. Spacious, luxurious and extremely well appointed. Private butler was attentive and very accommodating to our wishes. In room dining and welcoming gift baskets were a treat.

Location is outstanding relative to the train station and the Ponte Vecchio. Our suite had several balconies overlooking the Arno and we had a wonderful view of the Ponte Vecchio as well.

Our trip here started with a mishap, in that the suite we had reserved was not available. After a bit of resistance, we agreed to lesser accommodations for one evening and the staff moved all our belongings to the new accommodations while were were on a 12 hour tour. The Hotel provided us with a welcoming gift basket in both suites and they insisted upon a complimentary dinner at their fine restaurant. This is exactly what we have come to expect from St. Regis....they always do more than you would expect.

Room Tip: Highly recommend one of the suites with butler services.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drsteven49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 11, 2014
Dear drsteven49, Allow us to thank you for appreciating all our efforts in making your stay a memorable one. We are glad that you experienced our way to be St. Regis: going beyond the expectation. With the wish to have you back in the nearest future, all our best regards. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 5, 2014

We spent 5 nights at this lovely hotel last November 2013. The hotel drops you right into the Renaissance in Florence. It was a perfect location to explore from and a luxurious place to come back to after sightseeing. We had an amazing room right on the Arno. With French doors opening out to the river. We were torn because we wanted to enjoy the beauty of our room but we wanted to see Florence!!! We had room service one night and enjoyed the changing colors of the sunset on the arno-what a memory!!!!

Room Tip: pay extra for a room on the arno. it is worth it. but I believe all the rooms are quite beautiful.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank estellabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, January 11, 2014
Dear estellabella, Allow us to tell you that it's a great honor to receive such words of appreciation from guests like you that spend so many days with us becoming so familiar with our staff and services. We agree with you: The St. Regis Florence drops you right into the Renaissance with its perfect location and views from which enjoying the changing colors of the sunset on the Arno river. Looking forward to having you back soon, all our warmest regards. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
San Marco
Four Seasons Hotel Firenze
Four Seasons Hotel Firenze
#10 of 412 in Florence
1,517 reviews
Santa Maria Novella
The Westin Excelsior Florence
Uffizi
Portrait Firenze
Portrait Firenze
#4 of 412 in Florence
519 reviews
Show Prices
Show Prices
Show Prices
Duomo
Hotel Brunelleschi
Hotel Brunelleschi
#24 of 412 in Florence
2,774 reviews
Ville sull'Arno Hotel
#18 of 412 in Florence
795 reviews
Duomo
Hotel Savoy
Hotel Savoy
#27 of 412 in Florence
1,007 reviews
Show Prices
Show Prices
Show Prices

Been to The St. Regis Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Florence

Property: The St. Regis Florence
Address: Piazza Ognissanti 1, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#5 Spa Hotel in Florence
#5 Romantic Hotel in Florence
#10 Luxury Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Cheap Tickets, Ctrip TA, Agoda, Priceline, Starwood EMEA, Cancelon, Hotels.com, TripOnline SA, Hotwire, getaroom.com and HotelQuickly so you can book your The St. Regis Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing