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“Stunning”

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The St. Regis Florence
Ranked #14 of 409 Hotels in Florence
Certificate of Excellence
Reviewed December 5, 2013

This was the best hotel experience I've ever had. The hotel itself is beautiful, impeccable and stunning - inside and out. The pictures are great however they do not compare to experiencing the hotel in person. We stayed in the Botticelli Suite on the fist floor which had a large veranda extending over the piazza with sweeping views of the river and surrounding neighborhood. I am amazed at how well the staff in this hotel were able to provide a consistent experience every day, for every guest. Regardless of the life you live at home when you check in here you are treated like a VIP. Every need is attended to with pride and ease; morning cappuccinos served, afternoon tea delivered, garments pressed, dinner reservations made, cars parked, pianos played, martini's shaken and beds turned down. Overall the hotel is perfection and I would return in a heart beat.

  • Stayed: November 2013, traveled with family
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1  Thank anthonytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded December 9, 2013

Dear anthonytravels, we are very glad we have amazed you with the attentions of our Butler Service: no request is too small or unattainable to fulfill at any hour. The St. Regis Butler ensures that your unique preferences are known and understood in every detail. And we are very proud of our world class and unique Butlers, as no other hotel brand has a system-wide commitment to this particular school of excellence. Should you decide to come back, allow me to invite you to contact me personally: it will be a real pleasure to create another bespoke experience for you. Ombretta - The Lobby Butler

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Reviewed December 5, 2013 via mobile

Great service. We had the superior room, which was excellent given the hotel was renovated not too long ago. Has a decent gym with all the latest equipment. Concierge was very helpful and helped us with all the museum bookings.

Overall, I would come back to this hotel again...

Stayed: December 2013, traveled as a couple
Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded December 9, 2013

Dear Ben S, Allow us to thank you for considering our service as a special one. Once a guest has arrived at The St. Regis Florence, our Concierge team stands ready to be of service—they are dedicated to ensuring that each guest is able to unlock the very best of Tuscany. Our Concierges are bilingual, certified destination experts and proud members of the Clef D'Or, the celebrated international concierge society. Whether organizing a trip to explore the majestic landscape, reserving tickets, or arranging transportation, they take pleasure in divulging the city’s secrets. Looking forward to welcoming you again in the nearest future, Ombretta - The Lobby Butler

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Reviewed December 1, 2013

We have been to many luxury hotels around the world and this is our favorite. The location is perfect, our suite overlooked the river, a 13th century church, and a lovely piazza. This was our longest stay and our 3rd year to return. The staff are warm, remember our personal preferences, and go out of their way to make our stay perfect. Reynaldo, Park, Andrea were our butlers and always on call. They made our stay even better. At the end of the 1st stay, one of the managers told us to think of it as "our 2nd home". We do! Have been back every year since and never tire of this incredible city, gorgeous vistas on our days exploring Tuscany, and the wonders of Florence. Life doesn't get any better! THANK YOU ST. REGIS!

  • Stayed: November 2013, traveled with family
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1  Thank Gail K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded December 6, 2013

Dear Gail K, allow us to tell you that your strong loyalty to The St. Regis Florence deserves our best attention to your preferences and all our efforts in order to make your stay always a memorable one. We hope you really think of us as your home away home. All our warmest regards, Ombretta - The Lobby Butler

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Reviewed November 28, 2013

With a view of the river, the bridge and walking distance to everywhere in Florence, the St. Regis will NOT disappoint. The luxurious environment, attention to detail, and spectacular rooms will make it extremely difficult to ever leave.

  • Stayed: May 2013, traveled on business
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Thank billyrod1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Front Office Manager at The St. Regis Florence, responded to this reviewResponded December 2, 2013

Dear Billyrod1,

Thank you so much for your nice words.
I am really happy that you enjoy your spectacular room and the luxurious environment of the St Regis Florence.
We are lucky as you said to have a wonderful location in the city center near walking distance to everything along the river.
I hope to have the pleasure to welcome you again.

Sincerely

Stephanie Motteau
Front office Manager

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Reviewed November 21, 2013

Location, Beautiful Resort, Finest Service... This is my fifth stay at a St. Regis hotel and this one is by far the most amazing. It seems they've mastered how to successfully offer 5 star service and accommodations without the drama and attitude. Our room had butler service which we never used properly but we so enjoyed our butler Mr. Song Park or "Park" as we called him. He really made our stay in Florence perfect. Everyday if Park noticed we needed something he had it taken care of without us even asking. His attention to every small detail was impeccable and everything seemed to be done before realizing it, just a note from Park that it was his pleasure. Our only regret was not getting to thank him and say goodbye properly. (We will stay again on our next Italy trip) (We do recommend staying) Many thanks to the entire staff for making our 6 nights total heaven.

Stayed: November 2013, traveled as a couple
Thank johnkwfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded November 25, 2013

Dear johnkwfl, allow us to tell you that your amazing words of appreciation give a sense of what the St. Regis Butler Service is and our Butler Park plays in an impeccable way: we enjoy in making our guest's stay in Florence perfect, giving our best attention to every small detail. We really hope you will give us again the pleasure to have you as our guest. Sincerely, Ombretta - The Lobby Butler

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Reviewed November 19, 2013

This was our second stay in Florence but the first at this hotel. We were in Room 324 for 8 nights - a Royal Suite but not to the standards of most royal suites in Europe. That said - we also didn't pay traditional royal suite prices either (as compared to most high-end properties). The suite comes with butler service. You rare get the same butler twice so - tip them as if you're never going to see them again. I made the mistake of tipping the first butler very well then.... only saw once after. The suite also entitled us to a new Bentley for a day which we did not take advantage of. Downside of butler service is you must call them for almost everything (including room service).

The negatives to our suite (and to most I think because we had 2 other couples traveling with us) was that the closet space was very limited and there were really no dressers to speak of to take up the balance of your clothing. We all had a good laugh at the fact that we had only 3 hangers (actually was about 10 but, with 2 people traveling for 8 days - just didn't cut it).

The other negative in our suite was the balcony(s). We had 3 but they were small. I usually like having my first coffee on the balcony and take in the sights but these weren't big enough for a chair. The view from the balcony was excellent though.

In all other ways, the hotel was definitely 5-star. The staff was excellent and the bar very nice. We enjoyed the piano player (who in turn also enjoyed our other guest who was a major league famous piano player).

The location was very nice in a piazza opposite their sister property (The Westin) and only a short walk to almost everything. Thanks for a great stay,

  • Stayed: November 2013, traveled as a couple
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Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Front Office Manager at The St. Regis Florence, responded to this reviewResponded December 2, 2013

Dear Rob,

Thank you for your nice comments regarding the staff and service.
I am really happy that you enjoy the St Regis Florence and his unique location along the river.
The St Regis Florence is the only hotel offering Butler service in Florence and all guest staying in our suites are assisted by our butler Team.
Thank you for your suggestion regarding the closet space and hangers.
We hope to have the pleasure to welcome you again.
Sincerely
Stephanie Motteau

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Reviewed November 18, 2013

My family and I stayed in this beautiful luxury hotel for 5 nights and could not have been more pleased. The hotel is in the most perfect location and from day 1, we were treated to elegance, old world charm and wonderful service. Our room was large and beds heavenly. The bar area during the Champagne dinner ritual and onwards had a wonderful romantic atmosphere and I highly recommend it for those looking to be lost for a few hours. Service was outstanding throughout. From check-in to the restaurant and bar where Christian and staff aimed to please us every step of the way. This continued through to breakfast – all were so kind to my children and made them feel very comfortable. We enjoyed breakfast, lunch and dinner at the hotel - food was of high quality. A special mention must go to Francesco from Concierge who was brilliant and really went out of his way to ensure our needs were met with transfers from Florence and beyond. If I were to return to Florence, I would look no further – such a beautiful hotel.

  • Stayed: September 2013, traveled with family
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Thank Little_Miss_Fussp0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this reviewResponded November 22, 2013

Dear Little Mi, Allow us to tell you that we are glad we met and we went beyond the expectations of all your family members, thanks to our perfect location, the elegant, old world charm and wonderful service. It's true: the bar area during the Champagne Ritual has a wonderful romantic atmosphere
Allow us to thank you also for the special mention dedicated to Francesco our Concierge, who was brilliant and really went out of his way to ensure your needs were met. Sincerely, Ombretta - The Lobby Butler

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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#5 Romantic Hotel in Florence
#5 Spa Hotel in Florence
#11 Luxury Hotel in Florence
Price Range: $452 - $1,450 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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