This hotel is beautful and well appointed, but the mark of a great hotel is the quality of its service, and the service here is outstanding. My 21 year old granddaughter, studying in France, was coming to meet me in Florence by train; when her first train was 2 hours late she missed all her connections. Marco and Emiliano went way beyond their concierge duties by first trying to find train connections, then when she could get only as far as Pisa, arranging to send a car for her; then when she discovered the train to Pisa was full and she was stranded in Turino, finding a hotel near the station for her. Emiliano was literally on the phone with her at 11:p.m., walking her down the street to find the hotel. I was so appreciative, as I worried about a pretty young woman traveling alone in a strange country.
- Official Description (provided by the hotel):
- Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more less
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- Also Known As:
- The St. Regis Florence Hotel Florence
- Florence Grand Hotel
- Grand Hotel Florence