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All reviews glass ceiling turn down service pillow menu winter garden old world the general manager florence vacation star hotel stunning hotel walking distance upgraded to a suite concierge staff the heart of the city modern amenities breakfast staff the location is perfect first morning
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Reviewed 3 weeks ago

Compact, beautiful room with a comfy bed and excellent amenities. Convenient for walking to sites, restaurants, etc. We had a large group waiting to be picked up by a bus in the morning, and the staff was very helpful with luggage storage and transfer. Thanks to Alfredo for his kind help.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione, responded to this reviewResponded 2 weeks ago

Dear Denise S,
Thank you for addressing in your review such kind compliments to the Helvetia & Bristol.
We are pleased to read that the entirely refurnished and remodelled room assigned to you was to your complete satisfaction.
The location of the Helvetia & Bristol is, without any doubt, the perfect starting point for exploring the city centre by foot, as all the main tourist attractions are within a couple of minutes away from the hotel.
We are glad to know that you appreciated Alfredo’s helpful service. He will be more than happy to hear from you.
We do hope to welcome you back again at the Helvetia & Bristol in the near future.
Kind regards,
Luana Malloni

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Reviewed 3 weeks ago

Helvetia is close enough to the main center and attractions, and just slightly off the beaten path for some quiet times. My room was beautifully decorated and large. While front desk service was coolly attentive, it was unfortunate that the bar was closed at the time.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank GB2016a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione, responded to this reviewResponded 3 weeks ago

Dear GB2016a,
We would like to thank you for reviewing the Helvetia & Bristol on TripAdvisor.
We are glad to read that you very much appreciated the location of our hotel. It indeed offers a privileged location in the beating heart of Florence with walking distance to the main tourist attractions like the Cathedral and the Old Bridge.
We are pleased to learn that you enjoyed our totally refurnished rooms and suites and our professional and attentive front desk staff. Should we have the pleasure of having you as our guest once again, we will gladly propose you one of our delectable drinks and appetizers at our Bristol Bar & Lounge.
Warm Regards,
Luana Malloni

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Reviewed 3 weeks ago via mobile

I had the pleasure of a one night stay at the beautiful Helvetia and Bristol.
The hotel itself is lovely and charming. The room although very small was well appointed and the bed very comfortable. The location in the centre of Florence was ideal.
The true star of this hotel though was the staff, they were just outstanding. A huge shout out to Alfredo at the front door and his coworkers. They kindly carried not just our bags but our 18 friends bags to our bus one block away so that we could enjoy all lunch. Thank you so much...you are awesome!!!

Date of stay: September 2019
Trip type: Traveled with friends
Thank tylernolan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione, responded to this reviewResponded 3 weeks ago

Dear tylernolan2,
We deeply thank you for your beautiful words regarding your stay at the Helvetia & Bristol.
We are very pleased to learn that you were well impressed by the enchanting charm of the hotel. The rooms and suites are indeed elegantly furnished with fine fabrics, valuable antiques and soft beds to offer a relaxing and comfortable sojourn to our guests.The excellent location makes this hotel even more esteemed.
Words fail us in attempting to thank you for your kind compliments towards our incredible Alfredo and our unique staff. They will be very happy to hear form you.
We sincerely hope to welcome you back to the Helvetia & Bristol in the not too distant future.
Kindest Regards,
Luana Malloni

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Reviewed 4 weeks ago via mobile

From the minute you arrive to the time you depart the place is exceptional! The location is perfect. We decided to eat in one night and the service by David And the food we’re again exceptional! This has to be you of the best hotels we have had a chance to stay at.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione, responded to this reviewResponded 4 weeks ago

Dear David,
Thank you for taking the time to share on TripAdvisor your positive experience about the Helvetia & Bristol.
We always strive to ensure our guests the most memorable sojourn in Florence and our ideal location in the heart of Florence makes the Helvetia & Bristol the perfect starting point for visiting the city on foot, discovering its art, architecture, events and nightlife.
Our charming restaurant Bristol Winter Garden makes no exception with its exceptional staff supervised by Chef Pasquale D’Ambrosio, therefore we are glad that our tasteful dishes met with your expectations.
We look forward to welcoming you back at the Helvetia & Bristol in the near future.
Kind regards,
Luana Malloni

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Reviewed 4 weeks ago

We stayed at this stunning hotel for 4 nights while we saw fabulous Florence. It was just delightful. A perfect place to relax before and after exploring the city. The breakfast was amazing - our best in Italy. The staff were delightful and couldn’t do enough to ensure we had a comfortable stay. Very special memories of our time there.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank D1744JRangelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HELVETIABRISTOL, Management Assistant at Helvetia & Bristol Firenze - Starhotels Collezione, responded to this reviewResponded 4 weeks ago

Dear D1744JRangelah,
Thank you for taking the time to review the Helvetia & Bristol on TripAdvisor.
We are delighted to learn that you were amazed by the charm and magnificence of both Florence and our hotel.
At Helvetia & Bristol, each detail is an expression of exclusive taste for beauty and high Italian craftsmanship. The rooms and suites, all recently renovated, are furnished with care and attention to detail, to allow guests to immerse themselves in the historic Florentine culture.
We are also so pleased to hear that you enjoyed the tasteful buffet breakfast served in our enchanting restaurant Bristol Winter Garden, supervised by Chef Pasquale D’Ambrosio.
All of the staff members will be advised of your kind words, they will be very happy to hear from you.
Special memories are important in our life and we are honoured to be part of yours.
We hope to welcome you back again to the Helvetia & Bristol in the not too distant future.
Sincerely,
Luana Malloni

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