We stayed at Tourist House Duomo for 2 nights last month and overall we were very pleased with our experience. The location couldn't have been better - a short walk from the train station and an even shorter walk to the Duomo and tons of restaurants, shopping, and nightlife. Out of all of the places we stayed during our 2 week Italy vacation, this was definitely the largest. And Santiago at the front desk was extremely friendly and helpful and spoke great English, so that was nice.
We ran into issues with the WiFi - we weren't able to access it in our room and had to walk down the hall towards the front desk to get a signal. But we were able to make it work, so not a big deal. And the bed was rather uncomfortable, however we found this to be the case at every hotel/B&B that we stayed at while traveling through Italy so again not a big deal.
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