My wife and I, having been to Florence previously, decided to try Platinhome, a different kind of hotel. The most evident change from most boutique, five star hotels, is the lack of a formal reception. For us, this proved to be a non-issue. We found the staff attentive and only an easy phone call or email away. We stayed at the Duomo Apartment found at Piazza della Republica. A representative from Platinhome greeted us on arrival making the check-in quite efficient. Our room, or more accurately, our suite was simply breath-taking. Its style is contemporary with some nice amenities such as a nice library of books featuring the treasures of Florence, antique cars, etc. Our suite overlooked the Duomo from a large terrace. The view of the Duomo may be the best in all of Florence. This fact, standing alone, makes Platinhome special. Being at the Piazza della Republica put us in the center of Florence within easy walking distance of all attractions.
Except for a few minor lapses, Platinhome would easily rate 5 stars. Among the minor flaws...that can be addressed easily by management... was the absence of any pens and paper in the room. Although the staff cleaned the room daily, there were times that towels were not refreshed. The coffee service was also not up to standard. By way of example, at Portrait Suites in Rome, the in room coffee maker made first class, k-cup style espresso. Here, aside from the spotty refreshing of supply, the morning coffee was not up to standard. However, a short two block walk is an excellent paneteria/espresso bar that filed in nicely. These little lapses should not happen in a 5 star hotel. With a little better attention to these details (and I hope Platinhome reads these reviews) it has the potential to be very special. For now, it merits 4+ stars. It should warrant 5. Would I return? Probably.
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