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“Completely incompetent service”

Chianineria - Trattoria dall'Oste
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2
Sun, 7/21
8:00 PM
Ranked #116 of 3,200 Restaurants in Florence
Price range: $19 - $65
Cuisines: Italian, Seafood, Steakhouse
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Restaurant details
Good for: Romantic
Dining options: Late Night, Breakfast, Reservations
Neighborhood: Santa Maria Novella
Description: An Osteria should not be missed to let people appreciate Tuscan cooking, specialty REAL FLORENTINE STEAK. 'Trattoria dall oste is located just near the Dominican Church of Santa Maria Novella and the Central Railway Station. When at the Trattoria , customers are surrounded by a modern atmosphere matching with old pieces of furniture, which convey a sense of comfort, peace and hospitality.
Reviewed 4 weeks ago

Our conference had ordered dinner for 90 people at 8pm. At 9.30pm we had received no food and none was coming. The excuse was that it takes time to prepare for 90, but the restaurant knew how many were coming. When the spaghetti finally arrived it was like rubber. The waitress was insolent and could not care. This place should be avoided.

Date of visit: June 2019
    • Value
    • Service
    • Food
Thank trav23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 - 33 of 5,874 reviews

Reviewed 4 weeks ago

We absolutely loved every item we ordered, and there were a lot! We ordered the Bistecca Alla Fiorentina, a fixed price menu that included a delicious bruschetta, the humongous Florentine T-Bone steak, roast potatoes, cream cake for dessert, and 1/2 liter of delicious chianti, all for 70 Euros! Their Ribollita Toscana was comfort food at its best. The Antipasto misto was a lovely presentation of sliced meats, cheeses, and bruschetta. This restaurant is a certified Tartuferia so we also ordered a truffle burger which was to die for!

Date of visit: May 2019
    • Value
    • Service
    • Food
Thank StephieB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio B, Responsabile relazioni pubbliche at Chianineria - Trattoria dall'Oste, responded to this reviewResponded 4 weeks ago

Hi Stephie,
thank you for taking the time to review your stay with us. We are very pleased to hear that you had a nice experience with us. Looking forward to having you again in Florence and also in our restaurant!

We are glad also to communicate you that in Florence is borning a new restaurant called Nuova Steakhouse, also signed by Dall’Oste. Come and live your Meat Experience. We are in Via Borgo San Lorenzo 31R in a plaseant and wonderful atmosphere.

Kind regards from Florence!

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Reviewed 5 weeks ago via mobile

Absolutely delicious meal, best we have had in Italy so far. The pasta was up die for, and so reasonably priced! The steak and Osso Bucco were also delicious! Can't wait to return!

Date of visit: June 2019
Thank Marriedtheenglish_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio B, Responsabile relazioni pubbliche at Chianineria - Trattoria dall'Oste, responded to this reviewResponded 4 weeks ago

Dear guest,
thank you very much for leaving such kind review. It is our pleasure to know that you had a good experience with us! Looking forward to having you dine with us again in the future!

We are glad also to communicate you that in Florence is borning a new restaurant called Nuova Steakhouse, also signed by Dall’Oste. Come and live your Meat Experience. We are in Via Borgo San Lorenzo 31R in a plaseant and wonderful atmosphere.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019 via mobile

Why is this no.57 in Florence? IMHO, this was DA BEST steak i have had. The waiter was kind to give us tired travellers a seat very quickly - he tried his very best when it was clearly full house!

I cant really remember what we ordered but the sublime experience started the moment he placed a basket of bread, complimentary cheese and honey (?) for us to start. The next few dishes were a blur as we just kept enjoying the burst of flavours in our mouths.

My 2 boys who are extremely fussy eaters mind you, were quiet for once and practically swallowed their food down. This in itself is a feat. Definitely worth the price and the wait.

Kudos!

Date of visit: June 2019
Thank TravelCat75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio B, Responsabile relazioni pubbliche at Chianineria - Trattoria dall'Oste, responded to this reviewResponded 4 weeks ago

Dear guest,
thank you very much for leaving such kind review. It is our pleasure that our t-bone steak is a part of your beautiful honeymoon memory. Looking forward to having you dine with us again in the future!

We are glad also to communicate you that in Florence is borning a new restaurant called Nuova Steakhouse, also signed by Dall’Oste. Come and live your Meat Experience. We are in Via Borgo San Lorenzo 31R in a plaseant and wonderful atmosphere.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019 via mobile

Excellent food very good service
especially MIMMO that give us service from. wholeheartedly
don't forget to order place.

Date of visit: May 2019
Thank SDIEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio B, Responsabile relazioni pubbliche at Chianineria - Trattoria dall'Oste, responded to this reviewResponded June 15, 2019

Dear guest,
thank you so much forcing and also for your nice words regarding our service. Mimmo thanks you so much for the mention! See you in the future!

We are glad also to communicate you that in Florence is borning a new restaurant called Nuova Steakhouse, also signed by Dall’Oste. Come and live your Meat Experience. We are in Via Borgo San Lorenzo 31R in a plaseant and wonderful atmosphere.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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