arrived at the property, 2 young kids (3 months and 2 years) in tow, exhausted after a long drive. sat down and had lunch (which was ok), and asked to check in only to be told that there was a problem with the suite which we had booked, which could not be rectified. Jaw dropped, but the staff on reception, who were extremely professional and friendly, told me they had already booked us in to villa olmi, their sister hotel, and we would be given their best room and looked after. which we were completely. So 5 stars for customer service to the guys on reception, and maybe one day we may stay at the mulino di firenze!
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