We loved everything about this hotel. We arrived early and the room was ready. Room and bathroom were not huge but beautifully decorated and very comfortable. We looked down on the lovely central courtyard and had a spacious balcony (don't think many of the rooms have these so think we were lucky.
The service was excellent from every one of the staff - reception, restaurant, porter, maintenance....all seemed very proud to work in the hotel and to go the extra mile at every opportunity. Usually someone in the staff lets a hotel down but not here - they were all well chosen and had great customer service skills.
The food was excellent and we ate in the hotel for dinner on the four nights of our stay as it was so good. When warm enough, sitting out on the terrace overlooking the river was lovely. My only slight negative comment was that when not nice enough to sit out, the dining room lacked a little bit of character/ atmosphere. The room was lovely so my suggestion would be some dimmed lighting, candles on the table etc.
The pool area and rest of the hotel were all beautifully restored and furnished.
The minibus into Florence was handy and the parking in the hotel car park was useful.
The hotel is not cheap but in my opinion you got what you paid for and I would definitely go back again and will recommend to my friends.
PS we got a discount voucher from the trip advisor site so worth looking out for.
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