We pre paid for our three night stay only to arrive and be told by the lady that they did not have a record of our booking. When we showed her our confirmation she told us that she no longer used the agency we had booked through.
Very little empathy was shown to us but we were told that they would do us a favor and we could stay one night and they would find us somewhere else for the next two.....to cut a long story short we did find somewhere else but the attitude here was not good at all.
The rooms were ok but very small and the next hotel was much better value for money.
- Official Description (provided by the hotel):
- Promenade is located in the heart of the historical town of Florence, 40 meters (44 yards) far from Ponte Vecchio, between romantic streets and surrounded by elegant palaces, medieval towers, places with historical and cultural importance of the Rennaissance. From the main touristic attractions of the old town we mention: Galleria degli Uffizi, Palazzo Pitti, Giardino di Boboli, the wonderful Piazza Signoria, Santa Croce and Duomo, all these at only 1-10 minutes distance, by step in this zone full of craft shops and antiques. Our touristic structure has single bed rooms, double bed rooms, triple bed rooms, with the possibility of extra beds, all of them with en suite bathroom, air conditioned, heating, LcdTV, Internet WiFi in the rooms, room service, daily cleaning, are very comfortable, classic and elegant, furnished in antic Florentine style, with a romantic note. Most of the rooms have a splendid and unique view to the Uffizi Art Gallery and river Arno. We can provide transport from and to the airports of Firenze, Pisa and Bologna. We also organise trips at San Gimignano, Siena (Duomo) and Pisa (the tower) and wine tastings in Chianti. ... more less
- Reservation Options:
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