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All reviews piazza santa maria novella breakfast room train station top floor great hotel buca mario marble bathroom beautiful piazza overlooking the square rain shower junior suite turn down service walking distance perfect location major attractions breakfast is served stayed here for nights
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Reviewed February 23, 2019

Can't add much to what other reviews have said. The rooms probably have more wall space than floor space because of the high ceilings, and this means the lighting can sometimes be inadequate (I had to use my phone's torch to see into some of the cupboards). But apart from that the furnishings and general decor are very pleasant. Watch the slippery floors if you're in socks!

It was February, so Piazza Santa Maria Novella wasn't lively at night. I think rooms facing the square (or facing the outside of the hotel) might get pretty noisy in high season, however. You might be better off requesting an internal-facing room which overlooks the pleasant courtyard, as long as you can live without a room with a view (there, I said it).

Most amenities were on hand, and we appreciated the complimentary bottles of water every day (not just the first day, like some hotels). My partner found the bed too hard and didn't have a good night's sleep. I was OK with it, though. Couldn't get the overhead shower to work at all, but we managed fine with the handheld one. Yes, the bathtub is very, very deep - be warned!

Staff were universally lovely and helpful (probably helps that we speak Italian), not at all rude as some people have suggested. Some reviewers seem to have found the breakfast staff stand-offish, but I think they're just a bit timid (you might have to flag them down if you want something). Housekeeping was done to a high standard, and the housekeeping staff were also friendly.

The view from the breakfast room is spectacular, although you do have to be sitting in the right place to get the full effect. We didn't think the range of food at breakfast was anything unusual for a hotel of this quality, but it was good enough. Small tip: if you can't find spoons or plates, look at the shelves underneath the main displays. Or just grab a member of staff. Things run out quickly (especially the eggs) and aren't replenished as quickly as they're used.

The bar area is excellent, and the bar menu big enough to warrant a small meal in the evening if you don't fancy eating out. We didn't try this, so can't comment on the food.

Entrance to the hotel is up a few steps, and might cause difficulty for people with mobility problems. I'm sure the staff would help as much as they can, but you might want to bear this in mind before booking. Apart from that, the lifts serve every floor and I think there was step-free access everywhere we went.

If you want a high quality hotel in an excellent location (five minutes' walk to the station!), with pretty much everything going in its favour, L'Orologio should be near the top of your list. I wouldn't hesitate to stay here again.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ursulahx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orologiofirenze, Direttore at Hotel L'Orologio, responded to this reviewResponded April 4, 2019

Dear ursulahx,

Many thanks for spending your time to write such a detailed and great review about your recent stay to our Hotel L'Orologio.
We consider your impressions very important and we will surely care on your precious comments to help us to keep our high standards and improve our services in order to make our guests stay pleasant, relaxing and memorable.

We truly hope you will choose again our hotel for your next trip to Florence and looking forward to welcome you back
Kindest regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2019

We stayed 5 days/4 nights at this beautiful hotel that is a 10 minute walk from the train station and close to many attractions in Florence. The staff treat you as if you are a guest in their home. The hotel was exceptional clean, beautifully decorated and includes an amazing breakfast overlooking the rooftops of Florence. A special mention to Jean Paul and Gianmarco for their thoughtful, kind assistance in making our stay even more enjoyable!

Date of stay: February 2019
Thank MelynG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orologiofirenze, Direttore at Hotel L'Orologio, responded to this reviewResponded March 23, 2019

Dear MelynG1,

We are thrilled in reading your superb review and we would like to thank you very much for that.
We are more than happy to learn that you have enjoyed the breakfast with view on Santa Maria Novella church and that our team helped you to enhance your Florentine journey.

We really hope to have soon the chance to welcoming you back to our Hotel L'Orologio.

Kindest regards,
The Management

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Reviewed February 7, 2019

I stayed here in early February as my company, Omnis Software, had booked several rooms for our quarterly Board and Executive meetings. My team from around the EU all stayed 3 nights. The facilities are superb and the location of the hotel simply perfect.

This is a boutique Hotel so not a huge facility and that is exactly what I enjoy. The rooms are wonderfully well set up, the service excellent and the bars and breakfast restaurant is perfect. There are a huge number of restaurants for dinner dotted all around and it really is hard to choose as they are all terrific.

The only very very minor criticism I would make is that the shower leaks water onto the bathroom floor. I am always amused that so many hotels do NOT have a floor waste for water and that results in some water gathering on the bathroom floor. This a mandatory plumbing requirement in Australia and for hotels it should be likewise all over the world so as to avoid water damage in hotel rooms. So strange that this is not replicated in the EU/UK?

Bottom line - I'm coming back. This is an excellent facility. The owner loves time pieces and there are many themed displays throughout the hotel in deference to his penchant for watches - a lovely quirk.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank DPL-OZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orologiofirenze, Direttore at Hotel L'Orologio, responded to this reviewResponded February 11, 2019

Dear Guest,

Thank you very much for taking the time to write such a wonderful review regarding your recent stay at the Hotel L'Orologio. We thrilled to read so many excellent words towards our property and facilities. We definitely hope to have the chance to welcome you again in the near future.

Best wishes,
The Management

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Reviewed January 16, 2019 via mobile

We stayed in this hotel for 4 nights with our Mum. The location allowed us to return to the hotel in the afternoon for her to rest before going out in the evening. Nowhere was more than a 15 minute walk and the surrounding restaurants provided excellent food for the evening. Breakfast on the 4th floor had a glorious view. I enjoyed many cappuccinos with cheeses and pastries before planning our day. The reception staff are helpful and welcoming and know the city. They are always keen to help. In all excellent stay and I M looking forward to coming back.

Date of stay: January 2019
Trip type: Traveled with family
Thank kwlwmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orologiofirenze, Direttore at Hotel L'Orologio, responded to this reviewResponded January 24, 2019

Dear kwlwmn,

We are thrilled to read your great comments.
Allow us to thank you for sharing with us your positive experience to our Hotel L'Orologio.
We are also happy to learn that you ejoyed our bar areas and that our staff has been helpfull with your inquiries.

We look forward to welcoming you back soon for another excellent stay with us.
Kindest regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2018

This hotel was excellent and has it all - the location is great inside of Florence, extremely close walk to all the major sites in Florence (a bit of a longer walk to Oltrarno, but not too bad) as well as to cafes and restaurants nearby - you're right in the middle of everything but a bit on the outskirts, so it's not as loud! The rooms were spacious and luxurious - nice touch with a all marble tub! We had a nice view of Florence streets. The breakfast was included in the hotel fee and it was a great spread! The staff was courteous and extremely helpful. We had a car which they could accommodate with valet parking (for an extra fee). Overall, great experience, highly recommended!

Room tip: best breakfast, amazing views, top notch location
Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orologiofirenze, Direttore at Hotel L'Orologio, responded to this reviewResponded January 13, 2019

Dear Maria B,

Allow us to thank you so much for sharing with us your great comments about your stay at our L'Orologio Firenze.
We are really delighted to learn that you have appreciated the beauty of our rooms, the location and the breakfast.
I'll definetly share you nice words with all our team which will be proud of their good job.

Looking forward to welcming back soon for another memorable florentine holiday.
Kindest regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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