I WILL NOT recommend this hotel to anyone. The cleanliness was barely acceptable. The shower area was dirty and over-flooded slightly whenever we took a shower due to the design. The room was very dark and lighted up by two bedside lamps only. The brightest place was actually the toilet!
The reception on duty when I checked in was rather helpful, however on the day of our check out (a different reception attendant) as we were rushing for our train, there was a lady before me which seem to be requiring a slightly longer time and after waiting for awhile- I apologetically asked the reception if I could just pass him my key to check out as my room was pre-paid when booking with agoda and I was rushing for my train. Instead of answering my qns, he started to go on and on about how he can't help me cos the lady was here first. Of course he should help her out first and I perfectly understood that but as my room was pre-paid I just wanted to check out and rush for my train. I did not want to argue with him as it would just further delay my time.
Nonetheless, when it was my turn, he told me ok your room was pre-paid and I just have to pay city/tourist tax. Which if he had told me in advance when I asked, I could have prepared this while queuing to expedite the process.
To sum it up, what really put me off was the quality of the hotel. The attitude I was shown at my check out just made it worst.
- Official Description (provided by the hotel):
- 3 stars hotel located in the heart of Florence, nearby the Santa Maria Novella railway station. On recent and meticulous refurbishing, the Hotel Rosso23 offers 42 comfortable accommodations of different typologies, some of them with a breathtaking view on Piazza Santa Maria Novella. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Despegar.com, Hotwire, Priceline, Travelocity, Cheap Tickets, Booking.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Rosso 23 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Rosso 23 Hotel Florence