After staying in the Savoy for 2 nights and having such a wonderful Christmas this hotel has ruined our visit to Florence. Our room was very disappointing & really didn't feel like a 5 star hotel.
We went down for supper early evening to be offered a rolled up menu ? which we chose from and it was the (shared selection of starters Italian style) but to our surprise they had served us something completely different and when questioning this to our waiter he tried to convince us that we had eaten the list of food on our menus ,until he then realised we had been given a old menu from the night before. So ignoring this factor we re checked the rest of our order and the manager said this will be no problem. 2 hours later our final main course came and it wasn't what we had ordered , we were then asked would this meal do if they couldn't change it!!!
Complete disgraceful behaviour for such a high end restaurant.
We then retired to our room hungry and frustrated . To find our Telly's speaker had blown and there was no way of watching a movie to pass the evening by.
This we were told would be fixed on our 2nd day but to our shock we were just told not possible and is there anything else we can do.
I never really write these reviews but I don't want anyone else to be as disappointed as we were.
I understand this hotel would work better in the warmer months but still do not recommend this hotel to anyone who is expecting 5 star treatment .
- Official Description (provided by the hotel):
- This award winning luxury hotel, located on the rolling hills of Fiesole, offers the most spectacular views of Florence. Accommodations range from the Villa Rooms, the Green House Suites and our Signature Suites. Each offer a very different experience but all have inspiring views of either our private park, the Tuscan landscape or the famous Duomo view of Florence. Guests will enjoy a la carte breakfast, wi-fi, parking, in room movies, in room coffee and tea making facilities and hourly shuttle service (15 minutes) to the center of Florence, all complimentary. Our service philosophy is all about creating unforgettable experiences for our guests in an informal setting. Our guests consider the Hotel, the Villa, their home away from home, a tranquil haven after a day of exploring Florence or the Tuscan countryside. The Spa offers four treatment rooms, each with its own steam shower, and a dedicated team of therapists specializing in aroma therapeutic relaxation and anti-aging treatments, a fitness center with the latest in Technogym equipment and our pools overlooking the Tuscan countryside. Our kitchen is dedicated to locally sourced Italian cuisine and can be enjoyed in either the library or on our terrace overlooking Florence. Innovative, creative and unpretentious. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Travelocity, Hotels.com, Hotwire, Agoda, Cancelon, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Il Salviatino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Il Salviatino Hotel Florence