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Ponte Vecchio Suites & SPA
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Reviews (439)
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All reviewsponte vecchioan executive suitesmall kitchenettegreat locationa small dining tablewhirlpool bathnespresso machinepitti palaceliving roomsmall boutique hotelsome great restaurantsrain showera short minute walkquiet side streetcomfortable bedsgreat recommendationseasy walking distance
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260 - 265 of 439 reviews
Reviewed May 10, 2012

We stayed at Ponte Vecchio Suites for 4 days in April. The location is perfect, room was clean and spacious enough for our family of four (we travelled with our two children). Staff is very helpful and professional, offering knowledgable advise and making phone calls to book restaurants, museums etc. Highly recommendable for a great stay in Florence.

  • Stayed: April 2012, traveled with family
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Thank MacedonianFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanfirenze, Direttore at Ponte Vecchio Suites & SPA, responded to this reviewResponded May 14, 2012

Dear Guest,
It was a pleasure for the entire hotel staff reading your nice review and knowing that you have spent a very good stay with us.
We hope to have you soon as our guest again and thank you for recommending our hotel.
Margherita Usai – Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2012

We cannot say enough great things about this hotel! We traveled all around Italy and this was by far our favorite hotel and experience--especially for the price! The location is perfect and the staff is so helpful. You really need someone knowledgeable and wiling to help and make phone calls for you in Florence and the women at the front desk were beyond helpful and kind. Also, the room was enormous by European standards and very clean. We will be going back again for sure. Thank you again for all your help Ponte Vecchio staff!

  • Stayed: April 2012, traveled as a couple
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Thank PBKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanfirenze, Direttore at Ponte Vecchio Suites & SPA, responded to this reviewResponded May 1, 2012

Dear Guest,
THANK YOU FOR THIS WONDERFUL REVIEW! We are very proud to be your favorite hotel among the hotels visited during your trip in Italy . It was a pleasure for the entire hotel staff reading your nice comments and knowing that you have spent a wonderful stay with us.
We hope to have you soon as our guest again and thank you for recommending our hotel.
Margherita Usai – Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2012

We stayed at the Ponte Vecchio Suites for a week and greatly enjoyed it. The staff are helpful, the apartment spacious, the location perfect for seeing Florence. Great value for your money. We'll be back!

  • Stayed: February 2012
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Thank Sanandanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanfirenze, Direttore at Ponte Vecchio Suites & SPA, responded to this reviewResponded April 23, 2012

Dear Guest,
It was a pleasure for the entire hotel staff reading your nice review and knowing that you have spent a wonderful stay with us.
We hope to have you soon as our guest again and thank you for recommending our hotel.
Margherita Usai – Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2012

I can't rave enough about this place. The BF and I stayed for a week starting on March 24th and thorughly enjoyed our stay.
The location is excellent right near the Ponte Vecchio but on a little side street which is quiet and peaceful and out of the tourist chaos.
We liked the fact we had a small kitchenette and could have breakfast in the suite . There is a very good supermarket a block away where you can easily get provisions so it was simple.
The suite was spacious and the bed comfortable. The windows all had black-out drapes so there was complete privacy . There was a TV in the bedroom and another in the Living Room - free WiFi was also available.
To add to all of the above good stuff the main reason you need to stay there is the staff.
The service was spectacular -- engaging, friendly, professional, and equal that of any 5 star hotel. Bravi to Larissa, Tatiana, and Elena ! They were all wondeful !

  • Stayed: March 2012, traveled as a couple
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1  Thank SoEndBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanfirenze, Direttore at Ponte Vecchio Suites & SPA, responded to this reviewResponded April 17, 2012

Dear Guests,
first of all, let us thank you for your kind review, I have informed all the reception Staff!
It has been great to have you as customers in our residence! We miss you coming down the stairs in the morning saying Hi to all of us, everytime with a smile!
Having clients like you is always a pleasure, and in the future we will be glad to welcome you back to our hotel!
We hope that you could make all the visits that you had planned, and in case you are planning a new trip to Florence in the next future, let us know, we will organize a great new travel all around Tuscany hills!
We also recently opened the restaurant of our twin-residence, then as you were in love with our italian coffee, whenever you want to stop by and get an espresso, you will be welcome!!
Hope to see you soon again, sunny Florence is waiting for you!
Margherita Usai - Hotel Manager

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Reviewed March 22, 2012

I arrived in Florence via train and took a taxi to the hotel. The hotel is within walking distance to the hotel, but the streets in Florence are narrow and crowded. Hard to navigate with luggage. Use the cab and make sure you have the address and phone number for the driver. The property was a little hard to find even with GPS.

Upon arrival the staff greeted me and were very professional. They even took time to mark things on the map for me. Very nice. There is an elevator for your use (helpful if you have a lot of luggage) Otherwise, the main staircase in easier to use. My room was excellent and very spacious. Separate living and bedroom areas. I really liked the big windows you could open if you wanted fresh air. Especially after a long flight. Another worthwhile comment was the drapes. Very dark and didn't allow any light into the room. Loved it. There is an espresso maker in your room that is convenient for the morning caffeine addiction. Bathroom was small, but very model and clean. Great shower and great water pressure. TV was a newer model although not very many options for English other than CNN. Then again, this is Florence. You should not be in your room other than to sleep. Hotel has free Wi-fi and will need a separate access code for each device. I think the maximum number is three devices. I could be mistaken.

Hotel is located within walking distance to all the sites of Florence, including shops and restaurants. Other than the taxi to the hotel, I was able to walk to all the places I wanted to visit. One important item, the hotel desk staff goes home around 5PM. So, make sure you write down their emergency mobile number AND know the code to open the front door. I never found this to be an issue and really enjoyed my stay.

  • Stayed: October 2011, traveled solo
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Thank BPreston310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanfirenze, Direttore at Ponte Vecchio Suites & SPA, responded to this reviewResponded March 26, 2012

Dear Guest,
Thank you for your post, I'm very happy you had good time with us and you enjoyed our services. You are right, the location is great, Ponte Vecchio Suites offers guests the ideal accomodation for an exclusive experience of the city.
Just a clarification, reception business time is from 9.30 am till 8.00 pm.......
For your future stay in Florence visit our website to be informed on our best rates and offers or call us directly to get the best accomodation.
We hope to have you soon as our guest again and thank you for recommending our hotel.
Margherita Usai - Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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