My partner and I arrived at the B&B around 7pm to find it locked up for the night. The booking confirmation had not said anything about this, so we called the number on the door. We found out during this call that the agent we had booked through had had a problem on their system and even though I had a booking confirmation and had been charged for the room, the B&B did not have the reservation. In spite of this they gave us the key code for the main door so we could enter and gave us a room for the night.
The following morning, they had already called the agent and sorted out an alternative hotel for us to stay in (as they could not accomodate us for the rest of our stay), closer to the city centre, which the agent had agreed to pay for. We were then given a map of Florence, which the B&B owner marked with main sites for us to see, recommended us some good restaurants and she could not apologise enough for the booking problem even though it was not her fault. Her sister then drove us and our luggage to the other hotel for the rest of our stay, and for the inconvenience she even gave us a complimentary bottle of wine.
During the night we stayed there, the room we had was very clean, nicely decorated, with a very modern bathroom. If we return to Florence, we would book this B&B again, but next time we will book directly rather than through an agent. I can't thank these guys enough for working so hard to make sure that in spite of the booking problem, our holiday was not disrupted!
- Official Description (provided by the hotel):
- Cheap and Chic ecofriendly b&b in the city centre with supplement parking and private garage. En-suite bathroom,tv LCD, free international channels, minibar,free highspeed internet wi-fi connection,complimentary water kettle. Homemade & organic buffet breakfast. All The hotel's SUPERIOR rooms are confortable, quiet and elegant, refined in their colours and furniture, and they are equipped with all the comforts and amenities of a four stars hotel standard.All the rooms have a large private bathroom, flat screen tv with free international channnels, air conditioning and heating, free highspeed wireless internet connection in the room, minibar, complimentary water kettle and a lot of other services and amenities for our guests. The Relais Stibbert is situated in a very nice location, near the city center, near the Fortezza da Basso Castle (fair, congress and exhibition area) and also 15 minutes walking distance from the main station Santa Maria Novella and 20 minutes walking from the Duomo, the Ponte Vecchio and the Museums; 100 metres far from the bus stop to reach all the Florence's and surroundingds points of interests. Tripadvisor Florence excellence award 2010 for Relais Firenze Stibbert. Gluten Free food and kosher meal available on request ... more less
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