We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hotel Home”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Home Florence
Ranked #89 of 421 Hotels in Florence
Certificate of Excellence
Ottawa, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hotel Home”
Reviewed September 12, 2012

We spent 2 days in Florence and thoroughly enjoyed it. This hotel was very different in that everything was white, however very comfortable. The breakfast included in the morning was very good and the staff were lovely.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carlyo_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Home_Florence, Direttore at Hotel Home Florence, responded to this review, September 17, 2012
Dear Carly,
Thank you for your review! We are very glad you enjoyed your stay at Hotel Home Florence, a perfect celebration of charming and elegant Italian Style!
Thanks for the nice word spent to celebrate our staff and our breakfast completely homemade with fresh and genuine ingredients and all our passion!
We hope you’ll come back one day for another wonderful stay at Home Florence!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

633 reviews from our community

Traveler rating
    256
    228
    81
    48
    20
See reviews for
52
365
29
72
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 10, 2012

A bit of a bizarre place, this one is.

PLUS's:
Good location - on the Arno, in walking distance to whatever you might want to see
Lots of attention given to the decor throughout the facility, with sometimes visually stunning results (the pool table, for example).
If you're traveling by car, there is a parking lot in front of the door (or one, pricier, option with the hotel)

MINUS's
Basic, basic stuff:
- Air conditioning working erratically (not a small issue in August)
- safe not working in one room out of two
- minibar switched off. When we brought this to the attention of the management, they brought some cooled drinks from somewhere else and placed them in the warm fridge (?)
- the care for the design is in some cases brought to silly extremes: our shower had no curtains other than a bit of glass and happily flooded the entire bathroom any time we took a shower

We mentioned all of these issues to the management, who proceeded to change our room and gave us something smaller, smellier and with almost exactly the same problems as the one before... Unbelievable.

The management is always kind and gentle, but does not seem to know they have a job and look genuinely surprised when you ask them them anything. The breakfast and the breakfast service are erratic and in average not very good (in all honesty, this seems to be common to most Italian hotels we've been to). A couple of examples: already before 9am it was impossible to have a fresh orange juice, since "they had run out of oranges". The coffee could arrive at any temperature, from normal to cold. Asking to warm it up was possible, and indeed you got it back in a very stylish golden cup, but not necessarily any warmer. The personnel was not present in the breakfast room, and you have to either wait until they feel like showing up or go and look for them in the kitchen... I could go on.

Not worth going back. As a side note, we found this hotel on Tablethotels.com, which is normally a great source of ideas and great hotels. this time it was a major letdown.

Room Tip: Stay away from 211 (no view, no air conditioning) and from 207 (musty smell, flooding shower). Good...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stefanosala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Home_Florence, Direttore at Hotel Home Florence, responded to this review, August 13, 2012
Dear Guest,
First of all we would really like to thank you for staying at Home Florence and for writing this review. Our guests’ comments are really useful to us, positive reviews are a good feedback to our job while negative represent suggestions to do better and improve our service!
As you say Home Florence location is perfect and… charming! Along the Arno River in a walking distance from all the main tourists’ attractions.
We are also happy to read that you have appreciated the design and décor of our hotel, celebrating Italian style in the most elegant way!
During your stay we often met and always did our best to satisfy your requests and solve the inconveniences, for this reason we are very sorry when reading your review and we do apologize once more for the troubles you might have undergo during your stay.
As regards Air Conditioning, the system is working regularly, temperature is set on 20°, may be it was not cool enough for you, but we use to keep it regular to avoid unpleasant diseases to our guests due to a huge difference between indoor and outdoor temperature when entering or going out of the hotel.
Talking about the inconveniences in your room (safe and minibar), we did our best to fix them as quick as possible.
We are also sorry if you did not appreciate our breakfast service. The whole pastry and cakes you can find on our buffet are express and home-made, for this reason it may sometimes happen that breakfast staff leaves the lounge for a while and enters the kitchen just to take a cake out of the oven! Anyway we do apologize if this might cause an inefficient service.
We sincerely hope that you will come back one day and enjoy a stay worth of your expectations and of our standards.
Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2012

The hotel is definitely unique, quite beautiful. the reception was very helpful. The staff in the breakfast room stood in the back eating their own breakfast and did not help in the restaurant. I had to get up and go into the kitchen to ask for a cappuccino two times before it came.
the location is good, it is close to the Arno river and tonSanta Croce. it is a bit of a walk to the main, center area though. (15 minutes)
clean, comfortable, chic, with friendly front staff.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dixie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Home_Florence, Direttore at Hotel Home Florence, responded to this review, August 7, 2012
Dear Guest,
Thank you for choosing Home Florence and for writing your review, we are very pleased to read that you have enjoyed your stay!
Home Florence is a perfect celebration of charming and elegant Italian Style.
Our staff aims to make all guests feel at home in a fabulous city such as Florence.
Reception staff is available for information and suggestions to discover Florence and Tuscany.
All the main tourist attractions of the city such as Basilica di Santa Croce, Ponte Vecchio, Duomo di Santa Maria del Fiore and Uffizi Gallery are in walking distance from the hotel.
At Home Florence we also have city bikes free of charge!
What you write about breakfast service makes us really sorry.
Actually we are doing our best to improve breakfast, all our cakes and various pastries are homemade! All what you can find on our breakfast buffet is produced by ourselves choosing carefully only fresh ingredients!
We do apologize if you may have had a bad service from our restaurant staff, that is not our standard, we always make our best to satisfy all guests.
We sincerely hope you will come back soon for an even better stay in Florence! Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 9, 2012

Hotel tidy but few facilities. Couldn't open draws in the bottom of the wardrobe as the door wouldn't open wide enough and the fridge didn't work .... despite asking 5 times to have it fixed. Breakfast ok. Walking distance of most things but you can hop on a No23 bus if your feet are hurting! Certainly wouldn't pay full price to stay here

Room Tip: Ask to see the shower, ours flooded the bathroom!!
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mel405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Home_Florence, Direttore at Hotel Home Florence, responded to this review, August 7, 2012
Dear Guest,
thank you for staying at Home Florence and for writing your review. Your opinion is very useful to us and can help to improve our service.
Home Florence has been completely renovated recently, the result is a perfect combination between modern design and ancient elegance typical of an historical Florentine palace.
If you may have had troubles in your room we do apologize; since we could not fix the minibar, to compensate the problem we did not charge you any drink.
We are happy to read that you enjoyed the visit of Florence, as you say the most important monuments of the city are in a walking distance from the hotel; however we also have free city bikes available for people who do not like walking!
We hope you will come back one day for a new and even better stay at Home Florence! Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 30, 2012 via mobile

Quite a good location, within walking distance of most things in Florence.

The rooms are very basic and the hotel itself has next to no facilities. There is no bar, no gym, no restaurant.

Our room had a broken safe and a shower that would flood water across the whole bathroom and out into the hall and even the bedroom! we had to use all the towels and even the bedding to mop up the water. When we told staff about it they were very 'meh'.

Staff couldnt fix the safe, so said i could leave valubles in their safe. I did so but on returning to the hotel, it turns out they just stored my £2k laptop, passports and paperwork on a shelf in a room that anyone had access to! Simply unacceptable.

I wouldn't stay here again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Z4M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhome, Direttore at Hotel Home Florence, responded to this review, July 31, 2012
Dear Guest,
I am very sorry for the inconveniences you got during your stay.
Rooms are basically simple and white, totally white, I do not understand what do you mean with basic or what you expected (paying a promotional rate low as you pay…) The rooms are all different, It is like a Show room where beds, chairs, chandeliers and so on combined to delight with simplicity.
Safe were not working, and we were waiting for replace them, because as all digital stuff need to be replaced instead fix them. But we are able to store your values in reception’s safe if asked.
We are sure of our entire staff, that anyone could even think to our clients things, you all are guests before clients.
About the shower, I do apoligise for the unkindness of the staff…I have to double check to train how to manage unhappier situation that might happen, giving solutions, not commenting anything.
Kind Regards
Enrico congia
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 21, 2012

Perfect location for visiting downtown, just 20 minutes walking from main attractions. Staff is friendly and helpfull. The room is nice, but a little bit used. Free wifi.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Plushkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 12, 2012

When I arrived at the front desk to check in, for a two night stay, I was greeted by a young disinterested man and a even more surly middle aged woman. This was the common theme for the rest of my stay. They were unhelpful with most requests. The house keeping was bad, no extra towels or pillows and only one roll of toilette paper. The room itself was decent and the bed was fine. The breakfast was uneventfull besides the good Swiss yogurt and a coffee machine. The location was a little off the beaten path but not awful. Overall the place is mediocre but the nasty front desk hurts the vibe of the place and brings down a notch.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mickbcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
Santa Croce
Hotel River
Hotel River
#95 of 421 in Florence
4.0 of 5 bubbles 801 reviews
San Marco
Hotel San Gallo Palace
Hotel San Gallo Palace
#56 of 421 in Florence
4.5 of 5 bubbles 2,026 reviews
San Lorenzo
Hotel Globus
Hotel Globus
#63 of 421 in Florence
4.5 of 5 bubbles 1,182 reviews
Show Prices
Show Prices
Show Prices
Duomo
Borghese Palace Art Hotel
Borghese Palace Art Hotel
#116 of 421 in Florence
4.0 of 5 bubbles 760 reviews
Orcagna Hotel
#34 of 421 in Florence
4.5 of 5 bubbles 760 reviews
San Lorenzo
Hotel Rapallo
Hotel Rapallo
#25 of 421 in Florence
4.5 of 5 bubbles 1,873 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Home Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Home Florence

Property: Hotel Home Florence
Address: Piazza Piave 3, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #89 of 421 Hotels in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Home Florence 4*
Number of rooms: 39
Official Description (provided by the hotel):
Welcome to Home Florence Hotel, nice and cozy villa just by Florence downtown! White though apparently pure and simple is the color including all the other colors. When crossing crystal a white light beam turns out into a rainbow unveiling its hidden complexity. At Home Florence you can experience the same shy and composite sophistication. Modern design characterized by pure and perfect elements sweetly melts with the elegance of an historical Florentine palace. The result is an harmonious balance of lounges and decors where white with golden details is the predominant color.Home Florence is located along the Arno River in the very heart of Florence historical center, close by the main tourist attractions of the city such as Basilica di Santa Croce, Ponte Vecchio, Duomo di Santa Maria del Fiore and Uffizi Gallery. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Agoda, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Home Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing