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“Nice rooms, nice location but the staff...”
Review of Hotel Il Duca

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Hotel Il Duca
Ranked #353 of 411 Hotels in Florence
Curitiba
Level 6 Contributor
369 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“Nice rooms, nice location but the staff...”
Reviewed September 12, 2011

Location? Perfect! No more than 500 meters from Duomo and the very pleasant (and cheap) Zio Gigi restaurant. Rooms? Reformed, clean, a/c working very well, free wi-fi and cable TV. Breakfast? Ok for a small "albergo", but starts at 08:00, so late in my opinion. Staff? That´s the big problem... the hotel is a family house, so they make the roules... no smiles, no helps, nothing... but in anytime they were stupid with us, just without affection with the guests. If you are looking for a cheap hotel (not easy in Florence) with comfortable rooms, don´t worry, stay here, but, don´t care about with antipathy...

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Kalcenter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Proprietario at Hotel Il Duca, responded to this review, December 4, 2012
The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the state does everything to get you shut down. I should add that our maniacal attention, about the proper use of the equipment the hotel is because we want to maintain a good level of quality, even for customers who stay after your departure.
Angela Musacchio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Sutton, United Kingdom
Level 5 Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed July 26, 2011

In its favour, this hotel has a convenient location for access to the major attractions of the area. It’s not in an appealing road but the interior is tastefully decorated and looks clean. Fittings appear modern and the beds were comfortable.
Despite the efforts made on the building however, the owners do not appear to like visitors and have little concept of the fact they are paying customers. When the air conditioning did not work in one of our rooms, the receptionist offered no help and just said you need to have the doors and windows closed. Having confirmed they were and it still didn’t work, she just ticked a box on her PC screen and said that would make it work with windows open. As it still didn’t, my daughters had to keep windows open and had little sleep due to traffic noise. The next day I asked the receptionist if they could look at it while we were out but nothing was done. An even less helpful receptionist later just insisted it did work but when I asked her if someone could show us how, she just groaned, turned her back on me and walked out of the hotel. The room was only on the next floor, so it would hardly have been any effort. At around 22:00, all electricity to the room failed but without calling anyone, a man knocked on the door to fix it. After altering something in the circuit breaker box, the air con then started to work – so clearly there was a fault that they could easily have fixed before.
Apart from their rudeness, there was a general “don’t care” attitude from staff. Breakfast was supposed to be from 08:00 but when we came down there was no food or sign of staff. Others rang the reception bell and a woman came out looking like she had just got out of bed. She offered no apology and just told us to wait. After about ten minutes, we went through again to find the food had been put out but she couldn’t even be bothered to come back to tell us.
The notices in the rooms about use of the fridge and washing clothes (see pictures) give some indication of their attitude towards guests.
For anyone still considering staying here; their custom made electric sockets (with the hotel name inscribed) only accept 4mm pin plugs or adaptors but each of our rooms did have one socket closer to floor level that would accept our adaptors with 5mm pins.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank CharlesRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Proprietario at Hotel Il Duca, responded to this review, December 4, 2012
The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the state does everything to get you shut down. I should add that our maniacal attention, about the proper use of the equipment the hotel is because we want to maintain a good level of quality, even for customers who stay after your departure.
Angela Musacchio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Sydney
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2011

My husband and I stayed here in May. Overall I would have to say that the hotel was reasonably priced, good location (very close to the Duomo and David), basic breakfast.....however....as the hotel is family run, one of their daughters was often on reception. She was rude, unhelpful and said she was 'too busy' to help us with the room's safety box. This was disappointing as the owners - her parents - were quite friendly and definitely hard workers.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Stine80Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2011

We arrived at Il Duca around 11am, dropped our bags off and were told to come back at 3pm for check in. After walking around in the heat we were looking forward to resting in the air conditioned room.
We arrive around 3pm and were told to wait while our room was being made up. this took half an hour. We went up to our rooms without a key, when we asked for our key the younger lady working seemed very annoyed by this.
When we tried the air conditioning system it did not work. When we asked about this we were told it was not working.
Falling asleep was hard, as there were no fly screens and with the noise, and humidity we were bitten by mosquitos.
The owners seemed to be in the wrong line of work. & if my mother had not been travelling with us (she speaks fluent italian) i believe our stay could have been worse.
When we went for breakfast we saw other guests, who seem as surprised as we were to see that there were other people staying at this hotel.
After long walks around Florence city, especially during summer the last thing you want is go back to an even hotter hotel room. which is what we disliked most about our trip.
location was close to the Duomo which was probably the only plus side to this hotel.
If you dont speak Italian they will probably seem less interested in your comfort and stay..
Save your money, dont stay here!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Sanjra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Proprietario at Hotel Il Duca, responded to this review, December 4, 2012
The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the state does everything to get you shut down. I should add that our maniacal attention, about the proper use of the equipment the hotel is because we want to maintain a good level of quality, even for customers who stay after your departure.
Angela Musacchio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 9, 2011

We arrived at this hotel our agent had booked for us...The management was an old gentelman who was watching TV and could not speak any English, and didnt really care if we were there or not...he gave us a key to our room without a word... we dragged our suitcases 2 flights of stairs (no lift) and found a very hot small room, with wals covered by mosquitoes... tried to put the aircontitioning on without success... went dowstairs to ask about the airontitioner, and we were told by the same gentelman that it is not working, and when his daughter who could speak English come in she would explain.We went for dinner, andcame back at 10pm..rang the front office bell, and an old lady came angrily out of a room. We asked about the aircontitioner again, as it was very hot, and thats when she started abusing us in Italian, and ordered us to get out of her hotel.. the old gentelman came out at this time, and told us to wait outside until his daughter will arrive, so she can talk to us...by that time we had enough and started dragging 2 suitcases at 10pm, looking for another hotel with available rooms... not easy in Florence..it took us about an hour and lots of km to find rooms.

Room Tip: Dont bother
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  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barbaram11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Proprietario at Hotel Il Duca, responded to this review, December 4, 2012
The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the state does everything to get you shut down. I should add that our maniacal attention, about the proper use of the equipment the hotel is because we want to maintain a good level of quality, even for customers who stay after your departure.
Angela Musacchio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Massachusetts
1 review
Reviewed October 11, 2010

This hotel has pros and cons. It's located a 7-minute walk from the Duomo in a narrow side street with dumpsters and graffiti; motorbikes and cars race down the street till all hours.
Our room was nicely decorated, spacious, clean and comfortable. We had a leaky toilet that was annoying but once we mentioned it, it was fixed. The staff was unfriendly and unsmiling; we got the feeling they didn't want to be there! We didn't feel welcomed at all. The cold breakfast buffet was very small, with few choices, and didn't change from day to day. They don't have Wi-Fi; they gave me an internet cable and an IP address but didn't know how to help me get connected (nor did they seem to care).
If you want a place to stay near the center of Florence and don't need many amenities, this is all right, but don't expect to be greeted with friendliness.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brysondean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Proprietario at Hotel Il Duca, responded to this review, December 4, 2012
The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the state does everything to get you shut down. I should add that our maniacal attention, about the proper use of the equipment the hotel is because we want to maintain a good level of quality, even for customers who stay after your departure.
Angela Musacchio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2010

The place is ok. The room itself was tiny but comfortable and clean. The bathroom was also very small but clean. The hotel was located at 6-7 minutes walk from the Duomo but in a dark little street. The staff was a bit rude and spoke only italian. Overall, this is a good place to start to visit Florence.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jim1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Il Duca

Property: Hotel Il Duca
Address: Via della Pergola 34, 50121, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
Ranked #353 of 411 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Il Duca 3*
Number of rooms: 13
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