This property is beautiful! However, that was the only good thing about our stay. The hosts are very rigid and unkind. We were late on our check in, which was unfortunate (the hotel prior forgot to give us our passports so we had to go all the way back) We notified the owners all along the way and my Mother and brother had checked in earlier. But from the moment of our arrival we were met with extreme harshness. The owner, Angie, even threatened to call the police on us because of our late arrival. The hosts live on the property and are constantly around and watching, for example every morning at 6:30am they are racking and gardening.
It was very uncomfortable! Because it was my Mothers 70th birthday we tried to make the best of it as we stayed the week.
We asked if we could have a family member visit from Pisa, for lunch one day, and the hosts unfairly said no! The atmosphere at Villa Chic is very tense. We have two boys - ages 13 and 10- and they were so scared to touch anything. We actually bought cleaning products and spent a couple hours cleaning the whole house but that didn’t matter because the hosts were still upset by a broken glasses espresso cup.
I have rented many properties with my family and we are honest and hard working people. But I have never been treated so poorly. I could never recommend this property to anyone. We did a walk through on the last day to make sure we would get our deposit back but as I feared the owners exaggerated and made up damages and kept our whole deposit of 800 euros!! I cannot recommend this property to anyone!!!
A beautifully located holiday cottage, which unusually in Tuscany is extremely modern, with every comfort provided. Although there is another holiday house in view each has it's own pool , the grounds are beautifully kept, In Fact immaculate. The owners work tirelessly towards your holiday pleasure and yet are not at all intrusive, we had no complaints. Housekeeping also included as well as all towels inc those for the pool. Everything of good quality.
Well located for touring and very secure this is something special and to put this in perspective we have been renting holiday accommodation in Tuscany for many years, this one really does stand out for Its excellence
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|How easy was key pickup/access to the property?||Overall condition of the property|
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|Friends getaway||Older travelers|
|Families with young children||Large groups|