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“Great place to stay”

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Relais Il Falconiere & Spa
Ranked #7 of 24 Hotels in Cortona
Certificate of Excellence
London
Level 5 Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great place to stay”
Reviewed August 17, 2013

We spent five nights here. The room and bathroom were good, tuscan style. The hotel facilities (pool etc) were excellent and loved the restaurant. Found all staff helpful and pleasant. However, the one downfall is that it is someway outside Cortona (15 euro taxi ride) so we did not go in as much as anticipated. Of course this did mean we had lovely views over the Tuscan countryside. It also meant that we had to eat in the restaurant three of our five nights as there is nowhere else within walking distance. (I enjoyed the restaurant each time but do like a bit of a change.)

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank LondonSilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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493 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (56)
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Bury St Edmunds
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 8, 2013

This hotel/restaurant is almost good but fails in a massive lack of attention to detail. The location is good and the restaurant is of a high standard but ...

Our party had three rooms and in none of them was the air conditioning capable of cooling the room. The only cool area was within 3 feet of a unit - the rest of the room remaining uncomfortably warm - with daytime temperatures exceeding 36 degrees this was unacceptable.

Breakfast is serve until 10:30 - we all arrived at 09:30. On each day there was nothing left in terms of a cooked breakfast and it took just under an hour to get that resolved.

Despite the hotel being pretty full they only had 10 loungers out by the pool. People frequently turned up for a swim only to leave disappointed.

The telephone for pool side service didn't work.

We met in the outside bar for drinks before dinner. There was no one there to serve us. After 30 minutes I went to find someone and eventually we got a round of drinks. 20 minutes later we had to repeat the whole process to get another drink.

The service at breakfast in terms of tea or coffee was almost non existent.

The rooms were small and would have been more appropriate for a b&b of around 70 euros a night, rather than a Relais and Chateaux property. Each room had problems and it was obvious that maintenance was of a secondary concern - see picture of paint work and a plaster repair.

When you locked your room from the inside it exposed a hole that could be looked through from the outside - this is in each room! One of the rooms couldn't be locked from the outside.

At one point there was a chap drinking on his own in the bar - he came over to our party and started interrupting our conversation. Thankfully he went away after 10 minutes. It transpired that he was one of the owners - but he didn't introduce himself or enquire about the quality of our stay - just made a nuisance of himself.

The staff generally looked tired and overworked. I asked one of them if he enjoyed working there and he quickly replied "no, not really". There was one exception - the wine waiter/sommelier, who took real interest in helping to choose the wine and made good recommendations.

The restaurant is good, though the experience is quite formal and protracted - 40 minutes for first course to arrive and up to 45 minutes for desert. It's the kind of restaurant you'd like to attend occasionally but daily is too much. However, there is no other choice of dining and no restaurants with walking distance so unless you want to drive you have no alternative.

When I checked out there was no enquiry as to whether I'd enjoyed the stay or whether I'd like help with our bags etc. I felt if we waited for help we'd have probably missed our flight so in full view of some of the stuff we lugged our luggage the considerable distance to the car park and left.

I'd have accepted it all if I was paying maybe 100-200 euros but I paid 1000 euros a night and thats some of the worst value I've experienced.

Many of the issues could be resolved with more attention to detail but the unhappiness of the staff and the lack of interest in looking after the residents leaves you thinking that there are more deep routed problems with this establishment. I suspect once R&C pickup on this they will probably lose their affiliation. Currently it certainly doesn't deserve the Relaid & Chateaux endorsement.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
4 Thank VPO_BurySE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Il_Falconiere, Proprietario at Relais Il Falconiere & Spa, responded to this review, November 30, 2013
Dear Mr VPO_BuryS,
Thank you for the time you dedicate to write a review , I’m sorry for your unpleasant stay. Every comment can help us to do better. Of course I cannot change the rooms because they are located in a historical building (fortunately). Most of our clients love to be part of our family and are inspired to sleep in an old Tuscan Villa date back 1630. I try to make any vacation unforgettable and maybe also this time! Riccardo, my husband, is very nice and welcome with all the guests, very strange you find him boring and unpleasant. Some time is just a problem of feeling, or your personal taste is too far from our idyllic location… I’m sorry
Silvia Baracchi Chef and Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ynez, CA
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2013

Stayed four nights in July. Excellent junior suite room, full of character and well finished. Professional staff. Main restaurant over-formal. Beautiful location and views. Very charming and would advocate it.

Room Tip: Junior suites in building away from main hotel building.
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  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 5, 2013

If quality and attention to detail are the keys to a succesful business, this place has it all. The setting is beautiful in vines, olive and fruit trees, and the garden is superbly manicured, Our room was well decorated and comfortable. The Michelin star for the dining room is well deserved. The service is attentive and friendly. The constant presence of the owners on the site, communicates to all their passion to offer an unforgettable experience in hospitality.

Had we known how good this place was, we would have booked to stay longer...but for sure, we shall return. By the way, breakfast too was outstanding.

Room Tip: Book longer than shorter...you will not regret it.
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  • Stayed July 2013, traveled as a couple
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Helpful?
Thank guyrlac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2013

We loved our stay at il Falconiere - our room was full of Tuscan charm and history and very spacious. We had a romantic double room which had a little outdoor courtyard which was quaint. The only thing we found was that the restaurant felt a little too formal but otherwise a perfect location overlooking the Tuscan countryside with Cortona on the nearby hilltop. The staff were kind to allow us to have a bottle of locally bought wine and cheeses at one of the many discreetly placed table and chairs in the garden near the main villa. The pool area was also great with beautiful Tuscan countryside views and bar service if required. The location to Cortona was as expected, a 10 minute car drive right into the middle of town. A bit windy on narrow roads which we chose not to negotiate after having a few wines in town. The local taxi service it seems was a bit scarce. However the hotel can and did arrange for a driver to drop us into Cortona and pick us up to whom we paid by a tip.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank Gabi65Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 18, 2013

We stayed 2 nights in this beautiful and very romantic Relais & Chateaux hotel. It lies in a very quiet location, in the middle of an immense private garden.
We booked a beautiful Junior Suite (including a bedroom, a living room and two generous bathrooms), which was very nicely decorated, and had a direct access to the garden and one of the 2 swimming pools (which were unfortunately not heated).
The staff was very polite, and always ready to help. Breakfast was of good quality (although there were a few ants on the cakes), as well as the food in the Michelin-starred restaurant.
All in all, a very good hotel, although expensive (like many hotels in this very touristic part of Italy).

Room Tip: I recommend to book a Junior Suite or a Suite, which are more spacious and allow to really enjoy the...
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank chris5021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 17, 2013

If you are planning a trip to Cortona, the is the best place to stay. 10 minutes drive to Cortona, views, huge green territory, grapes, smiles, open air swimming pool and a smaller one with jacuzzi - all there. rooms are charming with the original pieces of furniture. There is a corner in a dining room where you could find a very good selection of chinese teas - very rare for the european hotel. And the tea cones from the jars, not from the tea bags. The only negative impression i could remember - lots of bees drinking water from the jacuzzi getting very jumpy when you turn it on.

But the restaurant leaves a dual impression. they say this is a star-michellin place. I could not confirm that - my michelin was from 2008, the place was not there at a time. the food is very well and creative, the local house and regional vines are fantastic, but the overall impression like you take part in 1975 BBC Fawlty Towers episode "Gourmet night". All original characters are there, the captain is a twin brother to John Kleese. It took us 3,5 hours for a dinner, and 2,5 for a lunch next day - most of the time waiting. Unfortunately they put a vine on ice 20 meters away from the table so you have to look for the waiter all the time to have some more. Finally they took someone else's bottle of different wine and mixed with ours.

Another strange thing about food - the food is great, but in 10 days none of us could not remember what we had in particular. And EUR 400 for a dinner for 2...

As a conclusion - you must stay in the hotel and try a restaurant...but only once. And if you thinking should you got just for a dinner - please don't.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KostiaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais Il Falconiere & Spa

Property: Relais Il Falconiere & Spa
Address: Case Sparse San Martino Bocena 370, 52044, Cortona, Italy
Phone Number:
Location: Italy > Tuscany > Province of Arezzo > Cortona
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Cortona
#6 Luxury Hotel in Cortona
#7 Romantic Hotel in Cortona
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Relais Il Falconiere & Spa 5*
Number of rooms: 22
Official Description (provided by the hotel):
The typical Tuscan villa which dates back to the 17th century was the home of the famous poet Antonio Guadagnoli. Now completely restored and transformed into a countryside Relais, it is part of the prestigious chain Relais & Châteaux, which exuberates the art of hospitality.In the restaurant, in the kitchen, at the reception, dedicated to taking care of the needs of our guests ,we are proud to offer everyday our availability and our specialties, improving them continuously. The art of refining quality is achieved by caring about details that make a difference.An ideal setting for those who love the beauty of the countryside, the atmosphere of the Relais is quaint with characteristic old-fashioned Tuscan charm. The twenty-two rooms are elegantly furnished-each unique in color and décor and reflecting the classic, refined style of important Tuscan homes. A few rooms are in the antique villa, some attached to the villa’s chapel and others in the cottage. All share the view of the magical landscape of the Cortonese countryside and are fully furbished with every modern comfort.La THESAN ETRUSCAN SPA has the goal of reawakening all of your senses through the harmony of the environment and the flavours and tastes of Tuscany.The Etruscan Thesan Spa guides you to discover the true relaxation, with a unique and unrepeatable involving all five senses. A wellness Trail where the two basic elements - water and heat - are skilfully combined with lights, sounds and colours therapeutic to optimize the relaxation. Exclusive for Officina Profumo Santa Maria Novella of Florence. Behind each of our actions is the desire to spark an unforgettable emotion: a recipe with delicate and persistent aromas, a special and rare decoration, the vistas leaving you breathless and astonished, the warm welcome that makes you feel as though you belong.. all of this will take you to the primordial feelings of pleasure. Staying with us will leave you with everlasting memories.The restaurant is on two floors with a glass and wrought-iron conservatory, overlooking the outside dining terrace with its ancient fishpond and rose-clad pergola. The cooking, which is personally supervised by Silvia, with the help of the head Chef Richard Titi, has succeeded in creating new temptations, using original and traditional recipes to create a marvelous cuisineaccompanied by great wines. “Il Falconiere” is situated in a quiet, elevated, rural location amid vineyards and olive groves. It enjoys enviable views of the Val di Chiana to the west, and Cortona, the ancient Etruscan hill town just three kilometers to the south. The Relais is ideally located for short trips to some of the most famous art cities of central Italy, such as Arezzo, Perugia, Siena, Florence and Assisi, all within in an hour’s drive away. ... more   less 
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Also Known As:
Relais Il Falconiere Cortona
Relais Il Falconiere Hotel Cortona

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