Where do I begin? So many things wrong with place.
We checked in ordered a salad and a sandwich, hungry and tired after travelling. What we got was so unappetizing, bread, thin slice of cheese and iceberg lettuce in a bowl..no tomato, onion, dressing. I'll eat pretty much anything but we sent it back. There is no restaurant on property and the pool menu is pretty weird. Smoked salmon? Breakfast is good but the breakfast room has no A/C and is too hot to eat in. The waitresses walk around in a daze and you have to clear a table yourself if you want to sit down.All the tables outside had NOT been cleared when we arrived.
We could not work a/c from our room we had to call down to reception and they would turn it on and off for us.....Insane!!!
We had no water in shower one night, we called reception and then we washed in sink as we were hurrying to an event. Yes you guessed it the water is controled from the front desk also.They turned the water back on, they could not understand why we were mad?
Room was not cleaned properly I included two photos one of a broken waste paper basket, that was left for 8 days, our whole stay!! as you see it in photo.Also, I found on our 4th or 5th day a large clump of black hair in the bath.....I'm blonde and the icing on the cake THE MAIDS LEFT OUR DOOR OPEN!!! All day!!!
We walked out of room into ladders , tools on the floor see photo....it would have been nice to receive a letter the day before (as is customary) to inform us of this.
As I mentioned maids were hopeless, waitresses in a daze, glasses left around the pool for 3 hours!! Some of the satff were good.... about 3 people.
Be Aware!!! I asked before we arrived to do some tours. I was quoted an extortionate price 360-400 Euros for 2 people. I asked if there were any other less expensive tour companies, I was told 'no'. We booked the tour yet when we arrived we saw the same tour for 55 Euro each (group not private). They are in cahoots with the 'private' tour guides and that is all they will offer.
I did write to the manager regarding our terrible experience and we did ask for a part refund, he said 'no' and mentioned that I took a boiled egg to my room. This was the breakfast I paid for!! Besides the tables were dirty and breakfast room 100 degrees! We almost passed out.
I stay in a lot of hotels around the world and this one was bad. It is NOT luxury as in Four Seasons, Ritz I would say look for something that is well established, so not worth the money.
This is a really nice building with beautiful views. There is no bar (only a table with bottles), restaurant, gym or spa. Each night we came back to the hotel we just went straight to our room as nobody was ever in the lounge. It is a little cold and could do with some warmth, flowers, candles.....My feelings are that they need to close and reopen with new, experienced staff and a new attitude.
- Official Description (provided by the hotel):
- Located in a peaceful 20th century Sicilian Villa in the heart of Taormina. The House was built in the 1908’s by Colonel Shaw-Hellier who commissioned the famous Architect Charles Robert Ashbee, English designer and entrepreneur, prime mover of the Arts & Craft movement. Easy to locate, just few steps from the main street and chic boutiques of Taormina, the hotel offers easy access to the main theatres, museums and all over objects arts, historical heritage of the city. Today, this charming house offers some of the finest accommodation in Sicily. With 24 guestrooms and suite, you will find everything required for a relaxing stay, screwing up one’s eye to English style, representative symbol of The Ashbee Hospitality. Beyond the elegant rooms, a gourmet restaurant overseen by the multiple awarded chef Heinz Beck, called St. George Restaurant by Heinz Beck. ... more less
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- Also Known As:
- The Ashbee Hotel Taormina, Sicily