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“Awful! Dirty... Maids left our door open!!! Read all of this!!”
Review of The Ashbee Hotel

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The Ashbee Hotel
Ranked #15 of 87 Hotels in Taormina
Certificate of Excellence
Manchester
Level 5 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Awful! Dirty... Maids left our door open!!! Read all of this!!”
Reviewed August 24, 2011

Where do I begin? So many things wrong with place.
FOOD
We checked in ordered a salad and a sandwich, hungry and tired after travelling. What we got was so unappetizing, bread, thin slice of cheese and iceberg lettuce in a bowl..no tomato, onion, dressing. I'll eat pretty much anything but we sent it back. There is no restaurant on property and the pool menu is pretty weird. Smoked salmon? Breakfast is good but the breakfast room has no A/C and is too hot to eat in. The waitresses walk around in a daze and you have to clear a table yourself if you want to sit down.All the tables outside had NOT been cleared when we arrived.
A/C
We could not work a/c from our room we had to call down to reception and they would turn it on and off for us.....Insane!!!
WATER
We had no water in shower one night, we called reception and then we washed in sink as we were hurrying to an event. Yes you guessed it the water is controled from the front desk also.They turned the water back on, they could not understand why we were mad?
MAIDS
Room was not cleaned properly I included two photos one of a broken waste paper basket, that was left for 8 days, our whole stay!! as you see it in photo.Also, I found on our 4th or 5th day a large clump of black hair in the bath.....I'm blonde and the icing on the cake THE MAIDS LEFT OUR DOOR OPEN!!! All day!!!
CONSTRUCTION
We walked out of room into ladders , tools on the floor see photo....it would have been nice to receive a letter the day before (as is customary) to inform us of this.
STAFF
As I mentioned maids were hopeless, waitresses in a daze, glasses left around the pool for 3 hours!! Some of the satff were good.... about 3 people.
TOURS
Be Aware!!! I asked before we arrived to do some tours. I was quoted an extortionate price 360-400 Euros for 2 people. I asked if there were any other less expensive tour companies, I was told 'no'. We booked the tour yet when we arrived we saw the same tour for 55 Euro each (group not private). They are in cahoots with the 'private' tour guides and that is all they will offer.

MANAGEMENT
I did write to the manager regarding our terrible experience and we did ask for a part refund, he said 'no' and mentioned that I took a boiled egg to my room. This was the breakfast I paid for!! Besides the tables were dirty and breakfast room 100 degrees! We almost passed out.

I stay in a lot of hotels around the world and this one was bad. It is NOT luxury as in Four Seasons, Ritz I would say look for something that is well established, so not worth the money.

HOTEL
This is a really nice building with beautiful views. There is no bar (only a table with bottles), restaurant, gym or spa. Each night we came back to the hotel we just went straight to our room as nobody was ever in the lounge. It is a little cold and could do with some warmth, flowers, candles.....My feelings are that they need to close and reopen with new, experienced staff and a new attitude.

Stayed July 2011, traveled with family
Helpful?
14 Thank Salford66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 22, 2011

Our first trip to Taormina couldn't have been better. The Hotel Ashbee is simply beautiful. The staff were professional, caring and made everyday special. A special thanks to the "girls" Irene, Serena and Sylvia they went above and beyond everyday. The rooms are beautiful and even the standard room has plenty of space. The pool view is amazing. The rooms and the ground area were spotless. We wish we could have stayed for ever.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank ForzeItalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, United Kingdom
Level 5 Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed August 19, 2011

The Ashbee Hotel is a comfortable, new boutique hotel of considerable charm, character and promise. We stayed in a family suite for a week with an upstairs bedroom and bathroom for our son and downstairs room and main bathroom for us. Our room was near the road and was thus a little noisy but not intrusively so. The decor is lovely - no expense spared in sympathetic renovation of an historic building. The main hotel and facilities all look beautiful, the pool is great with an excellent bar man with a line in innovative cocktails. Service from the main reception was excellent, with reliable bookings, trips and recommendations.

What could be better... A restaurant would be great. They offer bar snacks and breakfast on the terrace but with such a great setting, evening food could be a real winner. Talking of breakfast, as people have said before, where's the fresh fruit juice? Nice Italian cakes though!

As mentioned, the rooms look beautiful though getting in and out of our enormous bath (like a huge soup bowl) would challenge the infirm!

We were surprised there were no hotel bath robes - all the towels were monickered so it wouldn't be a stretch to provide a few extras. Curious bathroom supplies too - bath foam but no shower gel. We had our own otherwise I'd have asked.

Overall, the hotel is work in progress but much better than many Italian 4*s and with a little development should easily gain a further star!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwissNomad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2011

We spent seven glorious days here with our grown up children and couldn't praise it more highly. Perfect location, beautiful rooms, delightful, helpful staff and a wonderful view. This hotel is a gem. Thank you to all the staff for giving us an unforgettable holiday.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank blaiklocklondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 29, 2011

we book this hotel following tripadvisor reviews. the hotel is beautiful decoreted, the room nice and the staff is very attentive. there´s a fantastic garden with a superb view of the sea and with a very small pool (maybe too small) but we had a very relaxing time. the very negative is the breakfast.............. average hotel breakfast with no fresh orange juice in sicily? and what about all the extra charge for the hot meal? too expensive all the extras!!! everything too expensive including bar and room service.......... we had to go out for aperitive and we paied 1/3 of the price at one of the best bar place in town! please think about....

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Elvylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlaanderen
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 28, 2011

Even after reading the glowing reviews on tripadvisor we were impressed by this hotel, everything from the reservation to the checkout was a model for many other 5 star places we stayed at. The staff was very friendly, helpful and efficient. The place was charming impressive and yet made you feel right at home from the moment you walked in the reception. The Montgomery suite was a marvel. The location on the edge of town center was exceptional and the garden and pool provided great views of the sea and beaches

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dreun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2011

Panoramic, very comfortable, very attentive staff, great location. Should be 5*.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DFu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ashbee Hotel

Property: The Ashbee Hotel
Address: Via San Pancrazio n.46, 98039, Taormina, Sicily, Italy
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Taormina
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ashbee Hotel 5*
Number of rooms: 24
Official Description (provided by the hotel):
Located in a peaceful 20th century Sicilian Villa in the heart of Taormina. The House was built in the 1908’s by Colonel Shaw-Hellier who commissioned the famous Architect Charles Robert Ashbee, English designer and entrepreneur, prime mover of the Arts & Craft movement. Easy to locate, just few steps from the main street and chic boutiques of Taormina, the hotel offers easy access to the main theatres, museums and all over objects arts, historical heritage of the city. Today, this charming house offers some of the finest accommodation in Sicily. With 24 guestrooms and suite, you will find everything required for a relaxing stay, screwing up one’s eye to English style, representative symbol of The Ashbee Hospitality. Beyond the elegant rooms, a gourmet restaurant overseen by the multiple awarded chef Heinz Beck, called St. George Restaurant by Heinz Beck. ... more   less 
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Also Known As:
The Ashbee Hotel Taormina, Sicily

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