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“Great rooms and staff” 5 of 5 stars
Review of El Jebel Hotel

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El Jebel Hotel
Ranked #20 of 88 Hotels in Taormina
Certificate of Excellence
Prescott, Arizona
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great rooms and staff”
5 of 5 stars Reviewed May 17, 2013

We had problems and they were fabulous in helping. Room was a Jr Suite and it was large and the bathroom was great with two sinks and a tub over 6 feet long. Biggest TV in a room I have ever seen. At least 60". Good food and friendly staff. Good location but have them tell you where the garage is to drop the car and they will come and get you.

Room Tip: Only 11 rooms so ask for what is important to you....the view, size, etc. Big price difference for...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 reviews from our community

Traveler rating
    374
    55
    10
    8
    3
See reviews for
75
296
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Hertford, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 15, 2013

I was married in Palermo(11th may) and wanted to treat my wife to something special for the wedding night,and this was my choice,and boy what a choice.
Now the only problem with this hotel is you have a 5-10 minute walk from the multi storey car park.Where the hotel is situated you have to walk down the main street where cars cannot go so don't be put off by this.The hotel is situated of the main street but looks beautiful.From reception you get the feeling you have made a good choice,you get to go in the glass elevator lol.
The room was magnificent and stylish,we were giving a bottle of prosecco for a wedding gift which was a lovely touch.When you enter the room,you are greeted with a huge screen tv,dvd,as well as a sofa and huge bed.The bathroom was really beautifully decorated,dual sinks toilet and bath.To say the least,we had an amazing night...
Breakfast was equally as good,my wife had the omelette,2 to be precise and I had the poached eggs and bacon,and the an omelette,all with a nice glass of prosecco lol.
In the morning when we woke,we discovered a small puddle of water coming from the bath,i called reception and within 2 minutes,no im not joking,2 workers had come up to fix the problem.
I would give this hotel 10 out of 10 for everything,the views from the room were awesome,nothing can be faulted from start to finish.Taormina is beautiful and amazing,i wish we could have stayed for longer but we had to go back to palermo

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank leigh1680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
Level Contributor
185 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

I would give this hotel 10 stars if I could! I agree with other reviews that it is tough to find as they are located in the pedestrian area. Mario found us and guided us to the parking lot and from there it was sheer bliss. Well actually not because our Hertz rental car died in the parking lot. This is where El Jebel's staff totally shined. They spent hours and hours on the phone for us working to get a new rental car while we enjoyed Taormina. we got a new rental car by that evening! That is SERVICE! Antonio was incredibly gracious, professional, reassuring, kind just simply wonderful. Guiseppe walked me back and forth a couple of times as we wrangled with Hertz. We were upgraded to a junior suite and I disagree that accommodations were dated. The room was gorgeous, the only place with double sinks, beautiful linens, tons of storage and a spectacular view of the bay. My husband is 6'6" and loved the tub. I loved the rainhead shower head and finally my hair was clean because the water was perfect!

We loved breakfast as many items were made to order, cappucinos delicious. We dined at the restaurant and had a lovely meal with attentive service. We loved the hotel so much we tried to change our itinerary to stay longer, but unfortunately we could not, I was very sad to leave Hotel El Jebel. The architecture is interesting, they retained the outer appearance of old, but thoroughly modern and exquisite inside. I highly recommend this hotel, you will not be disapppointed!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lovetohike1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerly, Rhode Island
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 6, 2013

I really wanted to love the El Jebel but a few things held me back. Of a 5-star hotel, much is expected, and for the most part, EJ delivered. The location is perfect, absolutely perfect. On the main pedestrian shopping street, Corso Umberto, and in Taormina, it doesn’t get any better than that. The downside, it was really hard to find and a bit of a nightmare to drive to even using the hotel’s directions which proved to be inadequate. If you are heading there, park in the public lot at the Parking Garage Porta Catania
and walk up the hill through the small piazza and gate. We ended up asking a taxi driver, the incredibly helpful Carmelo, to lead us there. The hotel is just along on the left past the Municipal building.
The rooms were fine, but my cousin’s Junior Suite had a bathtub with a hand-held wand, no shower… not what we expected in this price range. They were scrupulously clean, and kept up twice a day. The halls are dark, at least on the second floor, and the furnishings are fine, if a touch dated. There was a lovely terrace just off the elevator on the second floor, which was delightful, and the rooftop terrace was fantastic. The views from everywhere were spectacular. The restaurant and bar were very fine. The young bartender and server from Sri Lanka was a delight, so personable and helpful. The dishes were all fresh and perfectly prepared. The wines were well chosen. The price point was a little high and we noticed that the restaurant was not well used. The breakfast was very good with a smallish selection of offerings but there were included menu items, like an absolutely perfect omelet and other egg preparations, and a Sicilian meat and cheese platter.
Our flight out was quite early, and the staff managed us and all of our luggage very efficiently at 4:00 in the morning for which we were grateful. I would stay at the El Jebel again but I would have a better idea of what to expect.
I really wanted to love the El Jebel

Room Tip: Room 201 is a good choice: access to a semi-private terrace and a shower with a rainhead.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PamS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 4, 2013 via mobile

Stayed here last summer for cousins wedding and the hotel has its own unique ring to it. The only thing that would make it better would be if there was a pool. Otherwise lovely had an amazing time. It was awfully hot so a pool would have been nice. Breakfast was delicious with so much variety of food
The staff were very helpful and were willing to help.
The hotel was in a good location as it wasn't too far to get to restaurants and the town square
Getting down to the beach was easy via the cable car.
Staying here was definitely the best holiday I've had as the whole family was there for the wedding and it was definitely the best big family holiday we have had!

Stayed July 2012, traveled with family
Helpful?
Thank Rachael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 29, 2013

El Jebel is one of the nicest hotels we have stayed in. We are experienced travellers and this hotel stands out of the pack. It is a boutique hotel with outstanding decor, excellent service, and perfect cleanliness. The staff made us feel as though we were part of the family. If we were to return to Taormina, it would be to stay at El Jebel. It is a hotel not easily forgotten.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 11, 2013 via mobile

My husband & I stayed at El Jebel for two nights and were completely blown away by the fantastic, non-stop attention and customer service. The hotel is located in the absolute PERFECT part of Taormina... Right in the center of everything and within walking distance to all... Yet high enough up, off of the street, to be away from the noise. The suite room we stayed in was big and spacious and beautifully decorated. The restaurant and bar in the hotel are impeccably designed and decorated.... And breakfast every morning was delicious and very satisfying. We loved everything about El Jebel and the staff made our stay even more special and memorable.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cpfp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eljebelhotel, Responsabile reception at El Jebel Hotel, responded to this review, April 17, 2013
Dear guest from New York,

Thank you for posting a wonderful review about us, we are very glad to read that you found Hotel El Jebel in Taormina Sicily a fantastic place to stay and that you had a wonderful experience with us.

Thank you for sharing your opinion on TripAdvisor and thank you for pointing out the professionalism and attitude of our fantastic staff. We are looking forward to your next visit!

Kindest regards from my self and the entire staff
Antonio, Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Jebel Hotel

Property: El Jebel Hotel
Address: Salita Ciampoli, 9, 98039, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Taormina
#14 Luxury Hotel in Taormina
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — El Jebel Hotel 5*
Number of rooms: 10
Official Description (provided by the hotel):
Welcome to Taormina, "the Pearl of the Jonian sea" and welcome to El Jebel, an exclusive five stars deluxe hotel in the heart of the historical center, next to Palazzo Ciampoli (XV century medieval building) and close to the Cathedral Square and the main street Corso Umberto, famous for shopping, where our guests can enjoy the fragrances, the colours and the atmosphere of this magic land, one of the most fascinating in the Mediterranean Sea. From the arrival to the hotel with private transfer, everything has been arranged to welcome our guests in our exclusive and intimate Suites and Junior Suites. ... more   less 
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Also Known As:
El Jebel Hotel Taormina, Sicily

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