Dear Anna Marcolin and family from Cosenza/Australia,
Talking about a theft in our Hotel is highly defamatory and we will take measures. Given that there is a safe box into the room to keep valuables safe, a robbery requires signs and evidence, not simply saying that you no longer find a small bag inside your suitcase.
Actually to protect the Hotel, we sent you to the police to make a report. Then, only at Check Out did you realize that the small bag had been found, and we have made you post this update with your signature.
In reading the police report we find that you needed to request a refund from your Australian insurance. In fact, the Hotel was not called by the police because it was not responsible for what happened. We believe that all this was unfair to us. We hope that you will finally be able to get the money from the insurance and that you can cancel this useless and defamatory review.