We had an unfortunate stay at Hotel Cavalieri in late September. We were a group of ten adults traveling together. The Hotel is beautiful, nicely designed and the breakfast is very well done.
BUT, they have rules. And they enforce them. And they are unique and petty. When a guest mentions an objection, the reply is that the rules are on the web site and the guest should have reviewed the before arranging for the room.
While there were rules, there was no porter. Curious.
Some of the rules are announced at arrival, before registration. The three we heard were no smoking (not unusual) no beverages in the room (except water) no food in the room (although they will bring their food and beverages to your room, of course).
These rules and many others are in fact on their web site under "Terms". These particular terms are in section II number 5. There are many rules under section II as well as other sections as well.
One never knows which rules will be enforced. But "if you break it, you bought it" is certainly one of them. One of our friends accidentally broke an unstable lamp in the lobby. His was charged 1/2 of the cost of the 6 year old lamp, $100. Surely it had been fully depreciated in six years.
Note the rules on cancellation, note the rules on ironing in the room. We were not in violation of those particular rules but I would suggest you need to be very aware of them as well.
The paid staff was very polite and helpful. The blonde haired woman who worked the front desk was really quite nice. The owner, I assume that is who is was, is a martinet in my opinion.
So, bottom line after 50 some reviews on Tripadvisor, this is the first hotel I would suggest you skip. We certainly won't return.
It operates more as an upscale and attractive dormitory than a member of the Hospitality Industry.
- Official Description (provided by the hotel):
- The Hotel Palazzo Cavalieri, at the edge of the ancient city center, is a case in point; this old aristocratic residence belongs to a family of architects and designers, who've turned its 19th-century halls and rooms into a charmingly eclectic, thoroughly contemporary boutique hotel. The location, on Via Malta, is just to the mainland side of the bridge to Ortygia, which is the original ancient Greek settlement. This means easy access by day and a measure of peace by night. As does the hotel itself - these old walls shut out the noise, sealing guests in to a fantasy of noble life. It's not a period piece, though; along with the well-preserved original architecture you'll find all manner of contemporary touches, rooms featuring brand-new bath fixtures, beds and electronics and furnished with mid-century design classics. With few rooms it's perhaps a bit bigger than it feels - from within the rooms you'd be hard pressed not to imagine you're the old house's sole resident. ... more less
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- Also Known As:
- Cavalieri Hotel Syracuse
- Hotel Palazzo Cavalieri Sicily/Syracuse, Italy