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VOI Arenella resort
Ranked #19 of 75 Hotels in Syracuse
Reviewed October 15, 2013

I was with my family the first week of October, hotel marabilloso can eat very well, my children divertieron much the rooms very clean, excellent animation jay jay the very professional and friendly, is the cousin animator who convinto my child to participate actually very prosimo professional and helpful the year I'll be back

  • Stayed: October 2013, traveled with family
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2  Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 1, 2013

I recently (Aug2013) stayed here with my family after spending a week at the family home near Palermo and then a week here @ the Arenella Resort.

The main criticism of the resort is some of the buildings could do with some maintenance (exterior plaster missing etc), however once you've been there a day or so your forget these and realize actually its quite good, especially for the price.

The evening entertainment is all in Italian though, so if your not Italian speaking then you'll need to skip this, but most of the staff know enough English to help you out...

Detailed Critique

Food : Generally Excellent , it would be nice to have (espresso) coffee with dinner but its not a big deal as coffee is only 1Euro, but still it feels slightly cheap of them...
Rooms : Excellent Size, Excellent Cleaning/Cleaners, interiors dated though.. also No WIFI in the rooms is soooo yesterday.. and very disappointing
Apartment Buildings : NEED RENOVATION!!! When I first arrived I thought, oh my god, my specific block (41) had plaster on the outside falling off and it made the building look very very bad... Inside however was excellent.
Bar @ pool was nothing special, plastic chairs etc, little wooden shack but service was good , prices reasonable and staff very friendly.
Pool : Excellent, lifeguard very attentive, there were two pools quiet and fun(music, aqua aerobics etc).
Beach : Excellent
Base Aquatica : Excellent availability of Canoes/staff, WindSurf Equipment looked a little dated and worn but but OK. I was annoyed on one day when I arrived at 10am for a collective lesson and as more people arrived the instructor allowed them to join, and join.. This meant I was there for nearly 2hrs and spent about 10mins in the water.. I was disappointed.. However I then came back 3 days later and it was much much better.. My Recommendation is if the lesson starts at 10am, each student gets 5mins, and then we change.. and rotate around...Late commers come back next day... otherwise its not fair.
Archery : Very good, but session was only 1hr.
Entertainment/Animazione : OK its obvious that some people are professionally trained (and they are good dancers/singers), and some aren't.. but overall it was Excellent and you can see the staff really try and they do succeed.. The only show I did not like was the "cabaret", the floor microphones were *totally* inadequate. ... Dancing/Singing/Jokes/themes were all excellent and as a family we really looked forward to each evenings event. One thing to note , the show is in Italian not English , so if your italian speaking then attend for the dancing , singing (english songs mainly) and the ... atmosphere :-)
Staff : All EXCELLENT.. without fail, I wont mention any names (it is not fair) but the staff were all excellent, very available/disponibile. Especially in the restaurant as we had a child who was Celiac and they did their best to keep him happy.. that said he was happy with Chicken & Chips most of the time!! carb fest!
Childrens Entertainment : Our children didn't participate in the entertainment there, but I heard really really good things from the other children there.. so Id say highly recommended

Would I recommend your resort? Yes after my first day of thinking , oh wow the resort looks outdated and ended up really liking it. Mainly due to the staff being so friendly and approachable so yes recommended.

Hope this detailed review is useful to all

Room Tip: If you do not intend to participate in the "animation/show" then make sure you get a room...
See more room tips
  • Stayed: August 2013, traveled with family
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5  Thank asantaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We spent a week in Arenella and did like it although the atmosphere is not italian at all. Rooms are quite small but clear and super clean.
The animation provided in the hotel are not of a high quality and somedays they are just too noisy especially when you dont join them !
Food was always a very large buffet with plenty of choice, mostly continental food and nothing Siciian at all.
Breakfast could not be served in the outside, which is a shame for such a beautiful place !
The hotel has a shuttle bus to take you to town for a very reasonable price.
Staff is very efficient and friendly.
Alltogether a good experience but nothing unforgettable !

  • Stayed: May 2013, traveled with friends
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2  Thank senvatenguerre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2012

We liked the fact that our two year old found something to do all the time she enjoyed the swings the toys painting and most of all the baby dance in the evening. The animation, rooms and cleanliness of the rooms are excellent. Food and food service needs to be improved though. There needs to be better main course in dinner and more variety for breakfast for a 4 star hotel.

  • Stayed: May 2012, traveled with family
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6  Thank mrkmiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

I have been there for one week, the first week of may. Food was very good especially the dinner and supper, there were fresh fishes and delicious sea food. All inclusive is good organized, nice drinks and big selection of an alcohol.
But the best in resort was the animation team. They did everything to make us feel nice and happy in hotel. Lots of atractions like playing footbal, volley beach, dancing at the swimming pool, play at the pool many different games, for kids for adults for everybody! Each night were organized dance lessons and competitions. Probably at the season time like holidays, will be much more atractions!
The hotel has beautiful garden area, amazing flowers between houses for guests. The resrt has two big clear and comfortable swimming pools with bar. The beach is 5 min from hotel but the swimming pool was much more better to stay and relax!
You won't regret to spend there holidays!! I recomend this hotel!

  • Stayed: May 2012, traveled with friends
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5  Thank gdylik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2011

I spent in Aranella a week after intensive tour in Italy. A large complex with two clean pools, ap. 10 min. to sandy beech with free umbrellas and beds. You can there also by a trolley (train) which runs every ten minutes. The resort is well-kept, set up in natural reserve. Really nice air-conditioned apartments with two rooms, two terraces, kitchen equipped with refrigerator, a large bathroom with two wash bassins, bathtub and shower. Rooms cleaned carefully everyday. Excellent food, mainly Italian dishes and seafood. A variety of delicious cakes, fruits, vegetables and ice-creams. Nice and helpful staff. Animation group does it best to ensure a good fun; unfortunately only in Italian. The complex is isolated (20 min. to Syracuse, by taxi - ca. 20 EUR), so I can recommend it for families focusing on rest.

  • Stayed: July 2011, traveled with family
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12  Thank Pawel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2010

We were there for 2 weeks in Sept. for a business trip (trainings). We were very disappointed by almost everything:
- very isolated: need to take a taxi to go to Syracuse, the closest city
- cantine food: everyday the same kind in a closed and loud hall with no athmosphere at all
- NOT all included: even if you take the "all in" formula, you cannot get a drink at the bar before 10AM or after 12PM. Drinks are limited to coffee, beer, water, softies. No real alcohol with the "all in".
- rooms are quite big but do not look nice. Can be very noisy in the evening since Italian parties are organised almost every evening until 1 or 2 AM.
- beach looks OK but closed at nights so no romantic or relaxing walk after 9PM.
- training rooms are just hotel suites with tables and chairs instead of bed and TV. Not appropriate for trainings at all. And projectors for rent for EUR 300 a day !!
The only positive is the people at the bar and restaurant which were very nice to us.

  • Stayed: September 2010, traveled on business
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3  Thank the_billy_brussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VOI Arenella resort

Address: Strada Ognina 47, 96100, Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Syracuse
#7 Spa Hotel in Syracuse
#17 Luxury Hotel in Syracuse
Price Range: $564 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VOI Arenella resort 4*
Number of rooms: 460
Official Description (provided by the hotel):
VOI Arenella resort is nestled in a spacious park on the southern coast of Sicily, alongside long sandy beaches, close to Syracuse and the protected marine area of Plemmirio. VOI Arenella resort offers a wide range of sports and leisure facilities. Try the resort's new wellness center with a number of relaxing and therapeutic spa facilities including massages and beauty treatments. You can choose from numerous sports activities including archery in the summer months. There is also a fully equipped scuba-diving center on site with lessons available at an additional cost. Enjoy the entertainment program at VOI Arenella resort. Here you will find professional staff, including French and German speakers, and an extensive line-up of daytime and evening entertainment. There are 2 children's clubs, both offering a wide range of dedicated activities. The Mini Bimbo club is a fully equipped nursery for children until 2 years of age. Arenella Bimbo Village is appropriate for children from 2 until 17 years of age. You can dine at VOI Arenella resort's 2 restaurants offering delicious breakfast and dinner buffets of local and Mediterranean cuisine, which can be enjoyed on open-air terraces. The restaurants feature an open-cooking area where you can watch your meal being prepared as well as a large grill and barbecue area. VOI Arenella resort may be only bookable for weekly stays, with arrivals and departures on Friday, Saturday and Sunday. ... more   less 
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Also Known As:
Aw Arenella Hotel Syracuse
Arenella Resort Syracuse
Arenella Hotel Syracuse
VOI Arenella Resort Sicily/Syracuse, Italy

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