We stayed at this hotel for two nights at the end of our tour of Sicily. The hotel was impressive at first sight, our room was very comfortable and the décor very pleasant.
However, the attitude of the staff was far from professional; in particular their lack of willingness to understand English speaking guests was very frustrating. On our first night, we were given a card for the breakfast menu. We queried this with the gentleman on the desk, who assured us that regardless of the fact that we wished to breakfast upstairs in the roof garden, we were required to fill in this card. The choice was minimal and any extras would have ben charged at a very high rate.
Our breakfast arrived on a tray the next morning and we were charged Euros 6 for the privilege. Despite our protestations we were made to pay this charge. Suffice it to say that the wording on the card was very misleading and the hotel needs to address this.
On signing up for Wifi, we had difficulty because it was a complicated system and when we queried this with the hotel they were quite abrupt.
- Official Description (provided by the hotel):
- The magnificent neoclassical facade of the Des Etrangers Hotel & Spa dominates the harbour of Siracusa in Sicily, from its position on the island of Ortigia. This five-star historical hotel has the elegance and style typical of the grand European hotels and features refined balconies overlooking the sea. Step in style into the grand entrance hall and admire the precious marble floors, the stucco works and gold decor of the walls and high ceilings. This luxury hotel offers world class services in a unique environment. ... more less
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- Also Known As:
- Des Etrangers Hotel Syracuse
- Des Etrangers Hotel And Spa
- Des Etrangers Et Miramare Hotel
- Des Etrangers Hotel & Spa Sicily/Syracuse, Italy